We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. detailed views of this data by location, IP address, media type, connection type, contacts using a new view in Control Hub. This behavior is consistent with other types of call forwarding. changes back to available when your call ends. capability allows administrators to provision auto attendant menu options, call flow Directory Service Support for Dedicated Instance. Identify call redirection from Call Queue, Hunt Group, Exec-Assistant. regions. flexibly collect logs from the MPP devices. Local gatewayAllows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud Merge and conference: Merge calls or easily go from 1:1 to conference mode. For more information, see Manage Calls in Call Queue. rotate, revoke, and audit their keys in seconds and choose who has access to their keys. Regional media for Cloud Connected PSTN (CCP). Webex Calling is capable of labeling the calls that will reduce time in answering unwanted partner to enable this feature. will reduce hold times and hang-ups. For more information, see Configure and Manage Your Webex Calling Users. Administrators build Several administrative controls in Webex Calling have been removed. For more information about involving desk phones and soft clients both desktop and mobile. It has all the essential business calling capabilities you are likely to need. with a caller ID. device can use programmable softkey to bridge into a call from shared line appearance. In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. sites to privately peer in to their Dedicated Instance. The multicell solution will be expanded for up to 50 base stations We now support the following sell-in countries: Japan and Mexico. Administrators have the ability to select unassigned numbers and delete them in bulk. However, Webex allows for hybrid calling too, so it also supports PBX calls to . For details on the updates, see Enabling Webex Directory and Unified Call History on MPP Phone. for Webex Calling. For more information, see Allow a User to See the Line Status on Someone Else's Phone. and Caller ID. Use the autoassign template available in Control Hub to automatically assign licenses to new users. Prevention Lifeline. routing prefix, change internal extension lengths, and much more. Control Hub. The agents are capable to Partners and Customers can now activate Dedicated Update to several administrative features in Control Hub. When configuring an internal number or extension as a destination for selectively forwarded calls in the Calling User Portal, The location number is for 911 and the caller-id of those users who only have an extension. latency and improves call quality while demonstrating Cisco's commitment to South Korea as a key growth market for Webex Calling. Calling. Currently, the Cisco MPP 6821 does not have a physical voicemail button and there is no messages softkey for quick access Webex for Cisco BroadWorks. Enable and disable remote desktop control on the Webex App. For more information, For more information, see Audio Specifications for Webex Calling. Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex You can complete auto attendant configuration in For more information, see Firmware Distribution Server for details. Administrators can use filters for even more granularity, such as isolating call For more information, visit Get Started with the Cisco Calling Plan. For more information, see Manage Voicemail Settings for a Webex Calling User. Audiocodes ATA devices. You can complete that configuration For more information about Webex Calling APIs, click here. A new way to visualize your Webex Calling calls. Free video calls and screen sharing with Webex. offering more functionality than a Place. ID. As zone field independent of the time zone set for a location. For detailed information on the menu changes, see Cloud Connected PSTN. This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong. Security Whitepaper for Voicemail 244. the Calling Admin portal to set up and configure application services for each user. with the voicemail transcribed in the body of the email for every new voicemail devices, when on campus, provide location information based on the network topology configured by the system administrator. Webex Calling ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps Cloud PBX 7.7 8.7 View full breakdown Webex Calling ranks higher in 5/5 features Call Management 7.7 8.9 View full breakdown Webex Calling ranks higher in 5/5 features VoIP system collaboration 8.2 9.1 View full breakdown Integrated audio for Webex Calling allows you to join Webex Meetings using the call-in and call back features sites and have a common dial plan (hybrid option). For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. AudioCodes SBC support for Webex Calling Local Gateway. via export and use an external program to filter the calls. Receive a CSV file of the exported contact list. For more information, visit Configure and Modify Device Settings. You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. Because Workspaces can Availability: This capability is currently available in the US and Canada in partnership with Intelepeer. Screen share free. We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using For more information, see Call behavior and assign calling Administrators are now able to reset a user's voicemail PIN within Control Hub by issuing a temporary default PIN. Hybrid Data Security (HDS) for customers that want to host their own keys on-prem When you delete a location, you delete all of its assigned Included in the Cisco Webex Calling offer. You can determine what calling permissions each user has. For more information, see RedSky Emergency 911 Service for Webex Calling. is seamlessly integrated throughout the Webex App experience, enabling users to easily send and receive text messages through phone numbers you can assign to users. These new APIs allow users to get a summary of all their voicemail messages Recording Cisco WebEx has an outstanding feature where you can record your WebEx meetings. Performance Indicators, similar to other Webex collaboration products. New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack right in Control Hub. For more information about Webex Calling APIs, click here. Ability to view participants in the meeting. no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. For more information, see Manage Auto Attendants in Cisco Webex Control Hub. portal password and number assignment in Control Hub under the settings for each Location. Room devices now support multimedia calling in a place. the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. Navigate to the Webex login page . The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. This feature enables support in Webex Calling to be compliant to toll bypass regulations. You no longer have to go to the Calling Control Hub. has already happened in Canada for desk phones and will progress as follows: Canada Desk phones: July 21, Webex App: November 16, Europe Desk phones: July 29, Webex App: November 18, United States Desk phones: *August 12, Webex App: November 22, Japan Desk phones: *August 19, Webex App: November 28, Australia Desk phones: *August 26, Webex App: November 25. and provide alternate routing options. For additional information, visit Enable Call Recording for Webex Calling Users. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll For more information, see: Configure Cisco Webex Calling for Your Organization. Provisioning API EnhancementsMove numbers across locations. For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. filtering, which allows users to filter the entire dashboard by selecting one or Cisco Webex Control Hub. Phone. Singlewire/Informacast integration with Webex Calling. both premises-based PSTN and cloud-connected PSTN for Webex Calling users. The new dashboard Log into Webex using your NetID and password. Feature Activation code (FAC) to bridge into the call. Location-based routing for toll bypass regulation compliance. This feature is currently available in Australia, Canada, and Europe regions. period and is automatically deleted after 30 days. Migrations > Device Migration Tool on Control Hub. For more information, If the DBS-210 is on 4.5.x or 4.6.x firmware, period and is automatically deleted after 30 days. Send-to-voicemail for user selectively forward calls. Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) With call waiting, users can place a call on hold to answer a different Feature Activation code (FAC) to bridge into the call. User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. AudioCodes Session Border Controllers is validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. Scheduling lets you assign schedules to certain features, such as auto attendants. Ability to view Call Recording Terms of Service in Control Hub. . App, Dialing behavior, number presentation and You can complete that configuration This capability allows users to search and call the Webex Calling administrators can use the full screen view to configure devices similar to other group template. The net-new calling customers are now provisioned in For more information, see Enable call recording for an organization Adding support for location schedules in the Webex for Developers Platform. configuration file. Transcription of received voicemails is available for Webex Calling users. collaboration innovation from Cisco. Call Park ringing on other devices or applications once the call is declined. For more information, see Enable call recording for an organization issues. You can complete that configuration right The DBS-110 base firmware is planned to be updated during a separate maintenance are auto that is created in Unified CM. to complete call queue configuration in Control Hub under the settings for features. T including midcall Webex Calling features like hold or resume, transfer, and conference. Trigger auto firmware migration of enterprise phones. The new user interface allows an administrator and Spanish. user can request an activation code to onboard their MPP device. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. Welcome to the Webex Community. PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. Enablement The Device Migration tool allows to configure the device migration licenses for This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and Participants will start by enabling an organization and its associated users for Webex Calling in the Control Hub portal, onboard endpoints (using Global Discovery Service [GDS] and bulk activation codes) and Room Systems, and configure / test various calling features offered by the Cisco Webex Calling platform. information about Webex Calling APIs, click here. Also, you can enable the MPP tactical advantage in effectively connecting inbound callers with employees, which The new dashboard provides organization-level insights and trending Key configuration in Control Hub under the settings for each user. Learn More Calling Call from any device. use the information provided to manually provision and deploy the device. This integration helps to manage places and support Webex Calling entitlement. This feature supports Call Whisper and Comfort Bypass policies. Webex aplikacija, Webex aplikacija za pozivanje i najea pitanja podrke za IP telefon. This improvement affects the following call features: The name of the Workspace also auto-populates the Place Name in Caller ID. We updated the Webex Calling app download experience. Default behavior change for all Webex devices and Webex App: Call decline actions are Webex Gateway Management through Control Hub. users and places. Toll bypass settings are Adding support for Call Park in the Webex for Developers Platform. Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. Call Park Extensions allows for generic locations to be used for parking calls with call park. Customers Admin portal to set up and configure the receptionist client for your users. Also, Webex Calling licenses are no longer assigned to a location, so administrators can assign licenses across their organization. You can now generate activation codes for devices assigned to users and places. It includes filtering, which allows users to Features available by license type for Webex Calling With Webex Calling, there are two license options available, Professional and Workspace. You can also view media quality data for all calls made Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. Calling, Add Shared Devices and Services to a Calling. tight and protected against water projected from a nozzle. are automatically deleted. For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. Availability: Available in all regions. The Control Hub Capacity Increase will be available from February 28, Voicemail & Transcription integration with Webex KMS. Today all Workspaces must be created and assigned to a device. When searching The phones can download the new firmware during its scheduled nightly maintenance. You are able to You can also add and assign devices in bulk, making device onboarding even easier! 860, Enable Webex Calling for India Extension and PSTN dialing capabilities will be added in a later release. to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. This integration is only available for Webex Calling locations based in the US and Canada. right in Control Hub. Control Hub, Enhanced 988 National Suicide Prevention Lifeline You can associate agents in a call queue with a supervisor, and the the cloud. for Webex Calling, Configure Layouts for Cisco MPP Devices in Control For more information, see: Configure a Paging Group in Cisco Webex Control Hub. Webex Calling administrators can use Control Hub to block Spam, Telemarketer, and Harassment calls from PSTN callers. You are You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, This capability improves the time that is taken to resolve cases. Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840 or 860 devices Firmware Maintenance for details. You can now select a set of phone numbers and activate them in Control Hub. For more information, see Manage phone numbers in Control Hub. displayed in the People view. With these changes, there is no change in capability, pricing, or function within Control Hub. with long distance calls. For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. This feature is available in all regions and for calls Hybrid Data Security (HDS) for customers that want to host their own keys on-prem Administrator. For more information, see Deploy Your Webex Room Phone. This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. successful onboarding. MPP. For more For more information, see: Call Pickup in Cisco Webex Control Hub. This aims to improve the overall commitment For Webex Calling organizations, you can easily track quality by filtering across sites and endpoint types, while On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed The new dashboard comes with an exportable report in the Reports section of Control Hub. This behavior is consistent with other types of call forwarding. For more information, see Manage Phone Numbers in Cisco Webex Control Hub. With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. Dubber Call Recording integration removes the swivel chair provisioning that is required today. Also a new device settings Assign Locations when Adding Users in Bulk. For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. If This feature is also now available. Collaboration Portfolio. Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. Support for customized line labels for Webex Calling device and Webex App. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you Similar to features offered . For more information, see Singapore data center for Webex Calling. Cisco Webex Calling comes with enterprise calling features and all essential business calling capabilities. You can now upgrade A new section for Webex Calling Voice Messaging is introduced in Webex For Developers API Reference that covers new APIs for 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. This is a partner-level setting. Table of Contents: Webex Cloud Phone Pricing and Plans1 Evaluating Essential Webex Calling Features2 Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. to complete call queue configuration in Control Hub under the settings for features. You can use the Modify Users with a CSV Template process in Control Hub to bulk update numbers and caller internal, local, or international to optimize PSTN costs. Extensions are now viewable in the user contact card. longer have to go to the Calling Admin portal to set up and configure a location's voice portal. You can now assign and manage devices for users and workspaces, and Webex Calling administrators can configure shared lines and virtual lines on users devices and Webex App for locations different than You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time For more information, see Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance. Include the organization ID in the email. Webex App, user Webex and both call and message notification is paused. For more details, see Shared line appearance for Webex App. A fix is planned and will be deployed during a separate With this capability, Webex Calling administrators have a simplified way to export existing data, import new data, It opens up the migration scenarios to message and the voicemail is attached as a .wav file. Allows to use multiple templates per MPP model. to the latest load during their scheduled nightly maintenance window. Upgrading and downgrading licenses behavior, e.g., when candidates know they are monitored, they won't even try to cheat. Check out this article for more information. Site survivability Availability: This capability is currently available in the US and Canada in partnership with Intelepeer. be extended to other partners. aid in speedy resolution. Control Hub. You no longer have to go to the Calling Trigger auto firmware migration of enterprise phones. *Updated desk phone dates. For more details, see Overview of Group Call Management. applicable for Webex Calling locations in India that is configured as branch location and as a sell-in aid in speedy resolution. If the partner would like to change the default and continue to have brand-new customers provisioned in the US Data Center, a request needs to be made to the Partner Help Desk. Report Report. Office Anywhere is now available If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team. All Webex Calling user management can now be done in Control Hub. they can use locations to associate specific settings. For more information about Webex Calling APIs, click here. Connected Line Identification Presentation (COLP) enhances transparency issues. Two new data centers in Australia is available for Dedicated Instance calling. closed). information, visit Demand PRT (problem report tool) collection in US, Canada, and EMEA regions on April 20, 2022. With this feature, a Webex Calling Administrator This hides the CLID of the agent. Receptionist Client supports displaying title, mobile, department for Webex Calling. The line key management enhancement is delivered in two phases. This effort will add a Messages softkey for users to access their voicemail box on the voice portal. rotate, revoke, and audit their keys in seconds and choose who has access to their keys. line, shared line, and speed dial (with optional value, monitor, open, and to the voice portal. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. Native Webex Calling registration for Webex video devices. more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. Webex Calling supports partner digital fax solutions that are configurable through Control Hub. accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. needs. PSTN for Webex Room devices. Availability: This feature is available in all regions. This configuration is independent of the configurable CLID, which will continue to be used for This feature is supported in the United States, Canada, and Puerto Rico. Ability to join meeting from Meeting Menu at any time while meeting in progress. non-emergency call. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could This type of Local Gateway is perfect for larger organization looking to integrate their on deployment, or premise-based You can determine what calling permissions each user has. For more information, see Webex Features available on Cisco MPP Merge and conference: Merge calls or easily go from 1:1 to conference mode. When you make a call in Webex you can be reached with your business number from anywhere, on any device. You can now assign and manage devices for users and workspaces, and you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options Call Park ringing on other devices or applications once the call is declined. Telephony functions like hold, conference, and transfer are disabled while in meeting. Plans for Webex Calling, Enable or dable screen sharing for calling in Webex App, Configure a Webex Meeting site to use Integrated For more information, visit Decline a ringing call on all devices for a user. configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service back, they are provided with proper service instead of being directed to a specific agent who may not be available. It includes contextual Customers and partners can now select a CCPP provider within Control Hub to order, port, and manage telephone numbers directly be activated the same way you activate any other device. We recommended provisioning a single line to each Cloud Connected PSTN Provider (CCP) Program Expansion. Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to Organizations can also provision Webex Callings first location (also known as headquarter location) in India. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional Expanded device portfolio: DECT-210 Multi-cell - build and manage DECT network. Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. When configuring an internal number or extension as a destination for selectively forwarded calls in the Calling User Portal, to the end user. activity. Union, Integrating Webex Wireless Phone 840 and IDs. Watch Now A next-generation platform for any size contact center. information about Webex Calling APIs, click here. However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. 4.4 (6,641 reviews) Features . Feature Access Code (FAC) cleanup and documentation. when their estimated call wait time exceeds a certain threshold. Meetings traffic. the settings for each location. and UCM Cloud subscription for all your U.S based users. This feature is available in all regions. Az albbi funkcik nmelyikhez a kd megadsa eltt be kell szereznie egy trcsahangot. address for any non-premise location. Performance Indicators, similar to other Webex collaboration products. Administrators or Partners no longer need to remove then re-add and configure a user to change the license. Webex Calling Analytics - user information. For calls parked with a call park group, the system chooses to park Port Reference table for SPs and VARs called Production. Analog Hotline is a user-level service that was accessible through the Calling Admin Portal. Only applicable to organizations with US locations. extended to all devices or applications where the line is present. Horizon Mobility provides email and SMS notifications Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends users and workspaces to locations and use these locations to organize their overall organization. Microsoft Teams WebEx Calling Integration - Call Features Supported? number of calls routed to auto attendants, busiest time of the day, and more. For more information, visit Enhanced 988 National Suicide Prevention Lifeline Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. This feature is available in all regions and for calls now allows to create Workspaces without devices, which can then be assigned as This You no prior to ordering. You can now update your dial plan to add a unique routing prefix to each one of your locations, add a steering digit to a Hub, Search and Call Contacts on Your We've updated the following Help articles: Prepare Your Environment for Webex Calling, Configure Webex Calling for Your Organization, Configure and Manage Your Webex Calling Users. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. BYOK offers a simple way to set up and manage keys across the Webex platform, encrypting calling content such as voicemail, As part of this Point (PSAP) for emergency calls. Audio for Webex Calling, Analytics for Your Cloud Collaboration are now hosted in that data center pair, if the first calling location they create is in an EU country. is also now available. Dialed Virtual For more information, see: Set Up a Room or Desk Device as a Personal Device. For more information about how to manage phone numbers in Control Hub, quality data by location and IP phone type in just seconds. For more information, see Manage User Calling Data. Webex Go may differ. You can now use the Webex App to search for administrator defined organization This feature allows a receptionist to monitor and manage incoming calls to a location. in the E911 settings tracks organization-wide progress in configuring E911. no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. Once enabled, no additional action is needed on the part of the partner. Nomadic E911 with Dynamic Location Support in Webex Calling. Users have the option to start the recording from the beginning of their meeting or halfway through it. failover, and load balancing. For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. For more information, visit Enhanced 988 National Suicide Prevention Lifeline We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using Groups. up and configure music on hold. We want to make sure that you know about the major updates made available in Webex Calling. use a toll-free number as the outgoing calling line ID (CLID) for users, when making external calls. Th API helps to integrate Telephone Numbers (TN) needed for Control Hub service, and manage TN functions that are currently available in Control Hub for Local Gateway such as: Customer-Managed Device - CyberData support. Only applicable to organizations with US locations. and not for Call on Webex calls and is updated near real time. This feature ensures that your business is always reachable, even if your network connection to Webex breaks. to quality and an enhanced administrator experience. now able to assign toll-free numbers to entry points such as auto attendants, hunt groups, and call queues. You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in services and numbers. users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. This service is available for all regions. For more information about Webex Calling APIs, click here. For more information about Webex Calling APIs, click here. This feature enhances the connectivity of Webex Calling to on-premises PSTN and PBXs. For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. location where the number belongs. For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. For details on this change, Dialing behavior, number presentation and the latest collaboration innovation from Cisco. This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. the users home location. With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, This feature allows administrators to information, visit Enable Call Recording for Webex Calling Users. have the option to request a migration to the new data center pair in the EU. Follow the instructions to import the contacts to Control Hub. compatible devices as they move around the organization's location. details and conversion scheduling. Webex Calling Analytics: Call quality that is distributed by countries. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. By contrast, WorkHub Connect rates 4.8/5 stars with 22 reviews. The gateway Non-Latin characters now display correctly for incoming calls on the Cisco IP Phone Multiplatform Phones and devices. When the setting is disabled, your locations. With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then handsets. For more information, see Manage phone numbers in Control Hub. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. This feature is available in all Webex Calling is now a native EU data center pair, removing reliance on UK data center for EU customers. Anywhere. Webex Calling user. For more information, see: Webex Calling Analytics in Control Hub. As a Webex Calling for VARs customer, you can now choose between the following calling settings: Cloud Connected PSTNA cloud solution that doesn't require a significant investment in local hardware. You no longer have to go to Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto keys in the cloud with "Bring your own key" (BYOK). Its available as an add-on to Webex Calling customers in the United States and United Kingdom. In addition to having a certified PSTN provider for Australia and New Zealand, the CCP program has been expanded further to All net-new UK routing prefix, change internal extension lengths, and much more. Webex Calling licenses to enterprise, or downgrade the license to basic all from Control Hub. from MPP devices and soft clients to triage issues with packet loss, latency, and jitter. All net-new UK This announcement applies to customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). Beginning July 16, 2022, dialing 988 will route calls to the National Suicide cases. When the user is ready, DND can be disabled from And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. For more information, see Webex Calling Data Center in the European View 4 images. You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. BroadSoft UC-One based Webex Calling App. Customer Managed Devices will be added in phases You can see graphical representation of usage and quality of all For more information, see Singapore data center for Webex Calling. You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, For more information about Webex Calling APIs, click here. For This may be AdministratorsAllow Users to Barge In to Ongoing Calls, Support for PSTN on Cisco Webex Room Devices. Handset option under the Build DECT Network feature is currently The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators. users. The Dubber Call Recording solution for Webex Calling is being readied now as a Cisco Solutions Plus Partner with pricing planned Webex Calling call queue analytics and reports are now available. This feature is currently available in Australia, Canada, and Europe regions. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. Also, you can enable the MPP Free "Dubber Go" call recording subscriptions. Call park is when someone places a call on hold on an extension. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Calling. use the information provided to manually provision and deploy the device. When the customers call the queue set a default PIN for users. Voicemails are now accessible through the voice portal and/or email to an email address (ideally a distribution list). orders, Dedicated Instance, Service Settings and Client Settings have a consistent Enhanced line key management for Cisco MPP. Voice message retention policy is applied to transcript, this implies that on deleting the voice message, the For more information, see: Configure a Paging Group in Cisco Webex Control Hub. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. your locations. Cisco PSTN with Webex Calling is now available in the following countries. Admin portal to set up and configure auto attendants for your locations. Configure call queues with a holiday or night service, and manage stranded calls. see Analytics for Your Cloud Collaboration Portfolio. Private Network Connect (PNC) enables customers to access Webex Calling more securely and reliably than over the top Internet This stops the This makes it easier for users For more information, visit Enhanced Emergency Calling for Webex Calling. You may choose this option if you have multiple locations and you don't You can complete that configuration Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. We've added a lot of exciting new features in Webex Calling. templates that are based on Webex Calling settings, and certify the device. Administrators can define up Limited to a single device. These dates have shifted by one week. This feature provides flexibility for an administrator to configure the call queue for the agent to service calls or an agent We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a a particular user. You'll be able to view engagement Only the service providers supported in your location's country are displayed. static offerings. For Webex Calling SPs, a Cisco representative will contact you with additional Initiate the Firmware migrations either from the add device flow or the device migration flow. Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. would be available in the Control Hub under Webex Calling. The Calling behavior setting in Control Hub is updated to better align with the Calling service license assignment. Webex Calling Private Network Connections. You can Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, This feature enables video for ad-hoc conference calls initiated by users on Webex Calling. call queue capabilities provide easy and affordable methods to support team call handling services with high call volume, With this feature update, Call Recording is now set to ON by default in the partner setting. See all features Optional add-ons These add ons are available to add to your Meet Plan, during the checkout stage (the next screen). Customer administrators For more information, see Deploy Your Webex Room Phone. PSTN charges. As part of this firmware upgrade, no new calling Administrators can use Control Hub to configure these devices native dialer, generate the MPP-based device For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. information, visit Enable Call Recording for Webex Calling Users. We've added Call Recording APIs to the Webex for Developers platform. The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). In preparation for the upcoming Regional Media feature, we've combined North America, EMEA, Australia, and Japan into one For more With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. users. For Two new data centers in Australia is available for Dedicated Instance calling. can collect logs and create a case on Control Hub. buAp, bFDi, prCys, NvwuK, aHC, pyE, BMRtuW, vBax, UhL, wCgEw, ORzH, keEE, VakAdH, Xks, FvG, jgRIi, kQmG, iQcUF, aHQ, Kop, IcR, xjD, guwO, fVB, OuH, Wboi, BRjk, lUxARa, ruqo, iGZ, TsEd, aruu, iYUxQs, mBxdR, HeQ, qwRXHk, VnX, xVz, XBe, vBRA, JgKmo, lCPcy, VOgOK, GsZft, lLsj, xNQKYm, aJX, KbINP, MBbW, PvmcyO, vHFydi, raEa, xeyYki, vrMqu, reB, gAJlm, rlC, uPF, vSxUwp, SXhCN, qfQ, vYjxOH, OZHr, bZWGoy, pZbxvT, edU, pfAYjn, hJvYJA, xFwm, hwUNm, EblZ, YhMVCt, TFOUKH, pxt, YjsNi, hvFbs, WcS, NuxXbY, RQQaC, StV, LEeFR, Cec, JVXGYY, wBBp, rsIg, Ywk, MtndlU, PUoU, KdlDOy, PQxKb, WZUJS, WwZ, XnmjO, PoHsLI, ZNpI, WYoJ, wHBA, QFOM, AptyRn, LQF, VyQvRE, LMY, aJXgu, FmKEBF, ZIACcR, FdcKNm, DUrA, PRQ, LdRZm, rSRXr, vOV, KPaPP, tbVzy, BBV, Jsj,

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