Refer to Disable/Enabling Script Schedules for more information. Efficiently run your TSP business with integrated front and back office solutions. From time to time, ConnectWise will provide communications on broader security related topics that may not be linked to a specific ConnectWise product or vulnerability, but are still of importance to our partner community. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. Skip to main content PRODUCT PRODUCTS Remote Access Remote Support Access Management KEY FEATURES Compatibility Security Mobile Device Support Customization It's important to note that although some integrations may not be directly compatible with Java or Log4j,the integrations can still call out to a service that is. Automaterecommends using the latest version of .NET Framework, currently 4.8, as this can be run in conjunctionwith .NET 3.5 and encompasses all updates to .NET since .NET 4.0 was introduced. We will update partners via our Trust Center once it has been re-enabled. For example, you can add a parameter to delay all monitors to run by a specified number of minutes (e.g., Delay_Minutes). Enter the name to save the search as (e.g., Exclude Servers fromScript) and click Save. .NET Framework 3.5 SP1is required for installation and general functionality. Note: The legacy Web Control Center has been retired for use by technicians. We will continue to provide updates and information as necessary. Typically, it is not necessary to elevate scripts to a higher priority. Multiple C2 domains from JSON malware configuration file which are not being shared at this time. If you believe you've found a security issue in our product or service, we encourage you to notify us via our Vulnerability Disclosure Program. Features include: Automated endpoint deployment to ConnectWise Automate groups Creation and assignment of ESET policies to ConnectWise Automate groups Technical expertise and personalized support to scale your staff. We let Kaseya know that once an accredited third-party confirmed the IT Glue environment was notimpacted by the VSA incident,we would re-enable that integration. Hours : Monday to Friday 8:30 am til 5:30 pm excluding public holidays. With Automate (and Screenconnect) we can download any file and run it remotely. This documentation introduces the main features of the service and/or provides installation instructions for a production environment. A potential issue with the virtual community site is being assessed. Scheduled scripts can be disabled so they are temporarily stopped from running. Log in or create a user account to rate this page. This option is not available when scheduling a script on a group. Once highlighted the script's schedule will display. We will provide our next update tomorrow morning ET. our University) our virtual community platform leverages SSO to authenticate users and ensure only authorized partners engage in our community. Additional CRU malware sandbox IoCs which cannot yet be publicly shared. Although a common community feature, partners also expressed concern that a registered partner community member could conduct a search by "company name". This issue allowed partner first name, last name, and company name (and in some cases, job title) to be returned in the search. Multi-factor authentication is required for all access, privileged or otherwise. Moving forward, we are incorporating this new information into our work to ensure ongoing protection for all our partners, products and services. We plan to move all products to amandatory MFA model by the end of 2021and will be soon rolling out resources, education. We will provide anotherupdate tomorrow. Monitor and manage your client's networks the way you want - hands-on, automated or both. Remotely access and support any device, anywhere, any time. A sample of this phishing email is shown in the screenshot below and contains a click here link to a malicious site. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. We want to provide reminders to our partners about email security best practices. Those computers that are detected by the search will not have the script run on them. Access and encryption controls are established to safeguard data back-ups, and all plans are tested and updated regularly. Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. To be clear, no malicious activity has been identified. If EXIST c:\windows\ltsvc\ltsvc.exe GOTO EXIT The Manual AV Scan script performs updates and antimalware scans on Windows machines. Out-of-the-box, ConnectWise Automate helps you immediately patch and secure your environment with easy-to-use policies for Microsoft, third-party software, and reboot schedulingalong with options for one-off or emergency situations. After you have downloaded the agent installer file, create a Startup script to use to deploy the agent. Remotely access and support any device, anywhere, any time. As you know, we temporarily disabled integrations between KaseyaandIT Glue solutions and ConnectWise following the recent ransomware attack on Kaseya,a number ofits partners andalarge numberofend clients. As always, we urge our partners to take the following steps to manage their own risk with this and any integration: Additionally, cybersecurity updates, resources, and information can always be found on ourTrust Centerand atwww.connectwise.com/rapidresponse. All technicians should be using the new Web Control Center. There was no malicious attack on our SSO capabilities. [Windows][CRU] Kaseya Buffalo Jump File Create in "kworking" Directory. Hourly: Enter the Start date and time to begin and the interval (in hours) at which the script should run. Please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. Right-click on the newly created GPO and select, In your File Explorer, locate the AutomateDeployment.bat fileand copy itto the, Right-click on the relevant OUsand select. Agent Windows: Antivirus Exclusions Agent Windows/Configuration KB0100.60.239.008 Qualifying Conditions LabTech and Connectwise Automate Versions - All Use Case We have taken actions to review the available threat data, contained in our SOC monitored systems looking for potentially compromised environments (Fortify Endpoint, Fortify Network, Perch andStratoZen). Compare ConnectWise Automate vs. F-Secure Anti-Virus vs. Intruder vs. PracticeProtect using this comparison chart. 2021.2 and 2021.3 that will safely re-enable the Global Search capability once installed. from $119/night. ConnectWise, a Florida based Business Software provider is reported to have become a victim of a ransomware attack. We will update partners shortly. Alternatively, you canadd a domain useraccount to the Local Administratorsgroup on the servers and workstations you want to deploy to. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. Since July 2, we have beenincommunication with Kaseya. ConnectWise Control | Extensions & Integrations The ConnectWise Control Extensions allows you to customize your remote access and support instance with additional features and functionality. All rights reserved. Wearepresently working with our third-party vendors to confirm their status and any remediation plans, where appropriate. Everything you need to protect your clients most critical business assets, Identify, contain, respond, and stop malicious activity on endpoints, Centralize threat visibility and analysis, backed by cutting-edge threat intelligence, Risk Assessment & Vulnerability Management, Identify unknown cyber risks and routinely scan for vulnerabilities, Monitor and manage security risk for SaaS apps, Provide 24/7 threat monitoring and response backed by ConnectWise SOC experts, Create, deploy, and manage client security policies and profiles, On-tap cyber experts to address critical security incidents, Guide to the most common, important terms in the industry. ConnectWise has issued take-down requests for the malicious site and domains. If you need to schedule a script on multiple computers, it is recommended to apply the script to a group. ConnectWise subjects its development and delivery pipeline to threat modeling to improve security against supply chain attacks. As always, please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. Although this information can easily be obtained via other platforms (like LinkedIn), it raised understandable partner concern. However, it is not the only method and it is not the recommended method; therefore, a separate section is dedicated to Scheduling Scripts by Group. Technical expertise and personalized support to scale your staff. Open your internet browser and log in to your. TheseIoCsare being used to hunt for true positive correlations. Our SSO mechanism did its jobonly allowing verified ConnectWise partners to register, accept the terms and conditions and use the virtual community platform. We will re-enable the IT Glue integration (and others) once we officially confirm that there is no vulnerability or threat through third-party validation or through our own due diligence to confirm there is no risk to our partners as it relates to this incident. Do not implement with administrative level permissions. We remediated this issue but shut the web site down in an abundance of caution so we could conduct a full assessment in compliance with our InfoSec protocols. Although no exploitation was observed, we suspended purchase capabilities of our Marketplace and global search capability of Manage Cloud while we validatethere is no vendor exposure. Weengagedwith Kaseya to ensure our concerns are not only heard but addressed, and currently the third-party validation provided confirms VSAs exposure but did not indicate any analysis had been done for IT Glue or other Kaseya solutions. However, we understand the impact disabling this capability has on your business and that it may potentially cause performance degradation within Manage. Highlight the script schedule(s) to delete and then right-click and select. Here are some helpful articles to get you started:What are RSS feeds? The software maker, based in Tampa, Fla., which specializes in remote access software for managed service providers (MSPs . With powerful automation and unmatched monitoring, ConnectWise Automate delivers everything your IT department needs to gor from reactive to proactice IT support. Procedures to terminate that service were provided to Manage On-prem users until such time thethird-party services could be remediated. Upon learning of the attack, ConnectWise executed animmediate tacticalresponse to minimize any potential associated risks to our Partners. Best PSA/RMM Vendor CPI US MSP Innovation Awards 2022 BCDR Keep your client's at ease with backup and disaster recovery you can trust. Remote Control Remotely access and support any device, anywhere, any time. With it, ConnectWise Automate provides asset discovery and inventory for both agent and agentless devices while creating a visual map of your network. Increase shareholder value and profitability. We expend tremendous effort subjecting our controls to rigorous, independent audits everysixmonths resulting in SOC2 Type 2 reports. At the top level, our Information Security Program is based upon industry-accepted standards including NIST 800-171, CIS Controls, and ISO 27001. ConnectWise Automate is the RMM that lets your IT department move at the speed of business. Doing everything we can to protect you and your customers remains our highest priority. We are continuing to monitor the situation andwill provide an updateif/whennecessarybased on the potential residual risk to Partners. As always, if you need to report an incident or vulnerability within our products, you can also do that through our Trust Centeror by contacting. Throughout the Log4j incident, our teams have been consistently working to ensure ongoing protection for all ConnectWise partners, products and services. I'd rather err on the side of caution, and just add an exception when needed. We appreciate your continued partnership. Our work to investigate and remediate any issues caused by the Log4j vulnerability continues. Tip: See your antivirus's documentation for instructions for white-listing or creating exceptions for certain files. This is not meant to be an exhaustive view of our efforts in security, but rather to provide some insight into key controls. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications, Minimize employee downtime with ConnectWise Automate, Lawrence Prettyman, Branch Support, Bickford Senior Living, Register for a live ConnectWise Automate demo today >>. In the meantime, you can find resources here on the Trust Centerand athttps://www.connectwise.com/company/rapid-response. We understand partners may be concerned about the impact of this new vulnerability, however,at this time we can confirm there is no indication of any exploitationwithin the ConnectWise environment. After a comprehensive review to validate no vendor exposureand to confirmthatno exploitation was observed, we re-enabledpurchase capabilities of ourMarketplaceand global search capability ofManage Cloud. Before clicking, make sure content reflects: If you have questions, suspect you received a phishing attempt, or need to report a security or privacy incident, please visit our ConnectWise Trust Center. To minimize service interruption, we have established data backup and disaster recovery capabilities within all cloud environments. If you have additional questions about this matter, please contact security@connectwise.com. Also,as weare concludingourinvestigation into the Fortinet vulnerabilitythatwe previously reported, the majority of ourStratoZenenvironment was back online this morning, but it is fully online as of tonight. Cameron, the Senior Technician, has a specific antivirus solution that a client would like run on their computers. Ferienhaus Wechsler-Kerber FEWO 1. How does ConnectWise view and address these threats? ConnectWise Automate Quick Tip: Quickly Remove a Monitor from Groups 3,098 views Sep 12, 2018 3 Dislike Share Save ProVal Technologies, Inc 690 subscribers Internal monitors can quickly be. Runs the script based on the scheduling until the expiration date is reached. Default settings now limit directory search fields to first name and last name. We are aware of a phishing campaign that mimics ConnectWise Control New Login Alert emails and has the potential to lead to unauthorized access to legitimate Control instances. Engineered for the ConnectWise Automate user, Direct Endpoint Management offers a server-free solution that connects ESET endpoints with the ConnectWise Automate Control Center. The ESET Direct Endpoint Management solution directly connects ESET endpoints to your ConnectWise Automate console with no additional hardware, servers or software needed. Logs to a specific file. Automate Monitoring Service. Finally, we know it is important to you to hear what we learned from this. These machines must belong to a client mapped to GravityZone. The security of our partners andtheir clientsisof critical importance tousand we invite you to contact my team atsecurity@connectwise.comif you have any specific questions or concerns. Additionally, our cloud environments are hosted with world-class providers who possess multiple security certifications including SOC2 Type 2. Member directory is on for registered partner member viewing to help deliver the experience TSPs expect when joining a virtual community. Eliminate shared admin passwords and protect customers from security threats. 5414. Adhoc scripts are treated like a non-group assigned script. As mentioned yesterday, we released a patch for Manage versio. Know more. Anti-Virus Exclusions for Connectwise Automate Anti-Virus Exclusions for Connectwise Automate 24/11/2021 11:47 am Peter Scott Add these to your AV exclusions. Click Add > Browse. Please reach out toSecurity@ConnectWise.comwith any additional questions orto report an issue. Pleasecontinuereachingout toSecurity@ConnectWise.comwith any additional questions orto report an issue. Managed Security Solutions Provider (MSSP), Identify where you are, where you want to go, and how to get there, TSP training & professional development certifications, Industry leading tools, advice, and community. ConnectWise Automate Advanced Scripting - Understanding variables passed from a monitor to a script January 5th, 2021 Have you ever been in a position where you have wanted to put together a custom script that triggers when a monitor fails, but you have no idea what variables are passed in to the script from the monitor? By default, 30 days of information will be recorded in the antivirus threats table. Shortly after the attack, Kaseya hired Mandiant, whoseforensicsreport confirmed the attackon VSA. Once the Solution Center has restarted, the L. og4j Windows Vulnerability Check Solution will be available for install under the Security Category. to report a security issue with ConnectWise products. Not sure if ConnectWise Automate, or Norton AntiVirus is the better choice for your needs? To schedule a script on a group, double-click on the group, select Computers >Scheduled Scripts,and then select the appropriate script. Link the GPO We apologize for the delay, but our top priority continues to be ensuring our partners and your clients are protected. Repairs the local copy of the bundle in the directory. Configuration Depending on the solution used, find either the plugin_eset_disposethreat or plugin_vipre_disposethreat. It is recommended to NOT use priorities 13-15 as this may affect system scripts. Keep your clients at ease with backup and disaster recovery you can trust. Asyoumay be aware,Kaseya VSA is experiencing aREvilransomwareattackimpacting MSP customers and end customers. Refer to the following example for detailed instructions on excluding computers from a group script: To exclude computers from a group scheduled script: When the script runs, it will run on all computers in the group that meet the limit to search criteria (e.g., all computers that do not have a server OS). Runs the script the number of times entered. Select the frequency in which to run the selected script. The typical point the finger BS. We appreciate your continued partnership. Last week, a valued partner (via our VDP and respected admins of the MSPGeek community) raised concern about information our virtual community search was displaying to registered community member partners. This domain user to local group assignment can be configured via Group Policy (GPO) and linked at either the domainor the OU (Organizational Unit)scope. We appreciate your continued partnership. Global Search Update for ConnectWise ManageOn-PremisePartners:As of today,December21,we are pleased to share thatSOLR has finished publishing an updated fix. After reviewing thestatement provided byMandiantand performing our own risk assessment, wehavedeterminedthat wewill re-enabletheIT Glue integration into ConnectWise Manage and Automate. TheCRU has deployed a new event notification in Perch andStratoZento alert for any activity around knownIoCsfrom this attack. 24/7/365 threat monitoring and response in our security operations center. As such, it is imperative that organizations implement email security controls to prevent impersonation/spoofing of their users and domains. Please note that the following process applies to the EXE agent installer. Our team isactively preparing another patch for partners with versions 2020.4 and 2021.1 and we will provide another update when it is available. Check Capterra's comparison, take a look at features, product details, pricing, and read verified user reviews. Compare ConnectWise Automate vs. F-Secure Anti-Virus vs. NTFS Permissions Auditor using this comparison chart. The ConnectWise ransomware attacks are targeting customers using the Automate remote monitoring and management product on premises. The first step for IT departments seeking better reactive and proactive response times is monitoring. Thank you for yourcontinuedpartnership. For additional ticketing permissions, please refer to the Permissions Matrix. Monitor and manage your client's networks the way you want - hands-on, automated or both. Panda Security has 1546 and ConnectWise Automate has 1349 customers in Anti-Virus industry. Maintenance scripts can only be edited in the Scheduled Client Scripts screen of the Dashboard. All partners:Your security remains our top priority. How does ConnectWise view and address these threats? Everything you need to know - from our experts. Select the frequency in which to run the selected script. 24/7/365 network operations center of expert technicians at your service. forinformation regardinghow we secure our environments,request/view our SOC2 and SOC3 reports,sign up to receive our security bulletins,and more. Thank you for your continued partnershipand stay safe. We integrate with the best-in-class help desk and ticketing automation tool, ConnectWise Manage, or other help desk and ticketing tools of your choice. As you are aware, over the weekend the Apache Software Foundation released version 2.17.0 of Log4j to address anew denial of servicevulnerability. As always, if youever notice anything that you suspect may be malicious or fraudulent activity within our products, please report them immediately to our InfoSec team at. To access a deeper knowledge base, click Sign in, and then log on using your Cloud Services account or your Maintenance Advantage account.. Sign in. ConnectWisesSecurity Operations Center, Network Operations Center, Productand Engineering teams are activelyreviewing and monitoring and have thus farfound no evidence to suggest that any of our systems are involved or impacted. Once the patch is installed, Global Search capability will be re-enabled. After the GPOhas been created, it must be linked to the relevant Organizational Unit(s) (OUs) for the policy to take effect. We expend tremendous effort subjecting our controls to rigorous, independent audits everysixmonths resulting in SOC2 Type 2 reports. Weve requested this from Kaseya/ITGlueand we have also offered to help fund such an audit. Creates a complete local copy of the bundle in the directory. (On Mac, Sentinel One balks at Automate installing ScreenConnect when first setting up the agent) It also houses our security bulletins, whichare now searchable with a variety of filtering options. Cybersecurity is rightfully top of mind these days, particularly in light of the recent REvil attack on Kaseya VSA and the SolarWinds incident last year. We have improved our secure-by-design efforts including enhanced developer training, updated application security standards, and expanded threat modeling. Hello, I assume 192.168.1.5 is your ConnectWise Automate server ? We will provide updates as more information becomes available. 07-16-2021 01:55 PM. For example, if you are running the script on 100 agents and you enter 60 minutes, the script will run on the 100 agents over the 60 minute time period so is not running on all of the agents at the same time. Right click in the box, Disabled Computers, and you will be presented with a drop down list of all your clients. Cloud infrastructure is protected using advanced endpoint detection and response capabilities. 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