Another option at your disposal is to write directly to Bank of America's Customer Satisfaction Division at the following address: Bank of America There are SO MANY better banks and credit unions. I didn't find out about this until June 2022 . Waived with direct deposit of $250 or more or $1,500 daily minimum . Customers routinely complain about Bank of Americas fraud policies, including: In fact, there are many complaints that echo the same situation of fraud taking place, but Bank of America failing to close the account, and subsequently causing negative credit bureau reports as explained by one customer, I was the victim of fraud and Bank of America didnt remove or close this account or another who stated I have been fighting with Bank of America for a fraudulent charge on my credit cardand Complaints go unheard and they dont have the customers best interest or back when it comes to fraud. Did you grab holiday toys for your little ones? While the bank enjoys a decent overall reputation, not all Bank of America customers are satisfied with the bank's services and customer support. Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. BBB File Opened: 11/1/1949. As I'm typing this I have been on hold for 35 min (this time). If youve exhausted all other options and are adamant about taking Bank of America to court, were here to help! Initial complaints should be directed to Bank of America directly. Bank of America Falls Tower branch operates as a full service brick and mortar office. PLEASE consider crediting this billing issue on my behalf immediately so I may get back to clearing my negative balance, repairing my credit, and saying goodbye to my mom with an open heart and mind. If youre searching for a mortgage loan, loan refinancing or a home equity line of credit, visit Bank of Americas website to apply. Which they offered me for being a loyal customer of 5 years or more. Be the first one to find this review helpful. At that time I had scheduled an online transfer of 500$ from another bank checking account. Reopen my card that I didn't owe anything on. You have $21,000 of my money and YOU WILL NOT RELEASE IT! As of 2016, Bank of America is the 26th largest company in the United States by total revenue. All Rights Reserved. To help out we called the Owner of the check, and the bank it was written on. Falls Tower office is located at 355 South Main Street, Greenville. It may be used in setting the CFPB's priorities for regulating companies like Bank of America. 30 April 2022. They don't care about the customer. Visit Customer Care Contact Form. This has destroyed me financially. There is also a fee when you make a transaction on a . I was telephoned by a 'BOA representative' disclosing fraudulent Zelle activity. But BOA continues to transfer out and transfer back the 500$ each month. Member FDIC. Bad. The vendor acknowledged the cancelled venue, yet I was told by the vendor via email to pursue my refund from my bank rather than from them (see attachment). Thankfully, there are more options for banking and I only have an old account with them that I don't use as a primary account. People need to know someone is out there to help! If you've contacted the bank's customer support and have filed official complaints with multiple agencies to no avail, you can consider suing the Bank of America in small claims court. My next payment wasn't due until January 9th for $168. . Bank of America Advantage Plus Banking. And they were both just literally quiet which tells me they have the ability to they just won't. Well start sending you the news you need delivered straight to you. They wait too long for transactions to go through!! $12.00. I followed Bank of America's directions to write a letter explaining everything. It has now been 4 days for the freeze and 10 days for the check. Fill out the complaint form on the website. Bank of America sided with this scam artist broker company in Boca Raton, FL. Bank of America has an overall customer satisfaction rating of 2.5 out of 5 stars based on 1450 votes and 314 reviews & complaints for 3750 branches. I even asked the representative so you're telling me as an employee of that bank they wouldn't fix this for you immediately. i need my funds released asap to pay bills and payroll, Bank of america will call the police on you if you try and take out cash over couple thousand! ET. If you have tried resolving your grievance with Bank of America but arent having any luck, it may be time to escalate your dispute through arbitration or small claims court. Was told that they have to hold the money for 5 business days before they can even give it back. Services: They began to tell me that info on my card wasn't showing complete info. They have no interest in helping nor know how to accommodate them. Date of experience: November 28, 2022 Tell us your Bank of America complaint. Bank of America customers regularly complain about paying their credit cards off and still being sent bills. Tweet Bank of America Customer Care. BOA Staff are permitted to work from home and access confidential consumer information such as, #ss, addresses, phone numbers and phone carriers, spending habits etc. Since August 2019, I have had three frauds on my credit card. What complaints do people like you have against Bank of America? Next week I am go in chase to open a account thear . Click below to send your contact info if you'd like us to connect with you. In 2016, Forbes listed Bank of America as the eleventh largest company in the world. I took the $500 loan offered because my car died and needed an emergency down payment to finance a vehicle. ^guillermo, @loveAmari3 Hello. If you'd like to mail correspondence, please send it to: Bank of America PO Box 25118 Tampa, FL 33633-0900 Sit back and relax while we do the work. False statements about their ability to offer a loan. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Your Most Common Complaints against Bank of America. Years in Business: 74. Business Started: 1/1/1948. What to expect: Your complaint will be posted online in a public database. Its been so long that they ran my credit check a second time (hard inquiry) which is hurting my credit.. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. Bank of America is a financial institution that caters to a wide array of customers. This incident happened on May 22, 2021, around 4:30 pm. Desired outcome: I also filed a police report, a report through the IL Attorney General, Federal Trade Commission and the Better Business Bureau. I begged and pleaded with them, explain to them that bills were going to be overdue because of this and that it was my money to do my grocery shopping and get back and forth to work for gas. Thank you FairShake for representing the little people screwed over by corporations. Bank of America wants me to state I had Identity theft with the broker moving company. My 83 year old mother put every penny she had in a checkin g and savings account with Bank of America. I have attempted to give their information to the Bank Agents to help them with their process. Best of the Best. This Broker tried to charge my credit card $1,398.00. View hours, phone numbers, reviews, routing numbers, and other info. The customer is a number and they just don't care. In the U.S. alone, Bank of America has more than 5,400 financial institution branches located in more than 15 states, so peoples experiences with the bank will vary. I went to the Bank of Americas branch located at 16370 Pines Blvd, ,Pembroke Pines, FL 33027 today Saturday 10/29/2022 at 9.45 am and there was only one Teller serving lots of people. I have never received any tickets for my venue service. The way that I was more or less let go after working there for 30 1/2 years. I started working for what ended up being Bank of America in April 14. I have no FICO score. We saw that you mentioned us. That you could make it resolved in a few days is wonderful. It's not right what Big Business can get away with if we let them. Amount: $500.00 Bank of America complaints contacts. So now with my car loan I'm going to get penalized 3 weeks before Christmas. The Company PureHealth Research Get buying tips about Banks and Credit Unions delivered to your inbox. Then I found out that they not only pick and choose who they help out in similar cases like mine but they have a long history of doing this. That is not the way to treat elderly people. ^, @MichaelHarren Were concerned to see this and would be glad to review this further. I requested a copy of the original loan file from Bank of America for my deceased mother's account. Instead she sent B of A $14,200 dollars. This has caused me much emotional anxiety and stress as this 500$ transfer impacts my other payments. Korey Wilder Resolved "edd customer service" Resolved "checking account" Resolved "charged 39.99 a month for shopping . No one in the branch has the authority or knowledge as to how to close an account. The bank is accessible across the country and has about 3,900 branches and about . They are really a light for us in a very hard time. BANK OF AMERICA says, "WE ARE SORRY FOR THE INCONVENIENCE.". If you need help, please send us a message by clicking on the follo, @balihaiqueen428 Hello. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. I replied that this is insane I can send a photo showing it was CLEARLY broken and the return policy made it impossible for me to send the item back. Desired outcome: I tell them that they're closed and they tell me "no, that department is open 24 hours a day." The process of filing a lawsuit against Bank of America is quite complex. A link has directed you to this review. Recently due to our company name change we were instructed to open new accounts. Customer representative (Graeham) is incompetent and whole branch (Ladue) has no interest in resolving the issue. I immediately reported my billing concern to BOA. to me On top of that, youll likely need to hire an experienced attorney to help out with the lawsuit if you dont have any legal experience yourself. BoA is illegally using my mortgage ESCROW, - Credit card dispute over atm's malfunction, - Original mortgage file including insurance policy. Read full review of Bank of America and 1 comment. When I started to work there the bank was called "INDUSTRIAL NATIONAL BANK", then the Bank became "FLEET BANK" and years later changed it name to BANK OF AMERICA when they bought FLEET. . All product and company names are trademarks or registered trademarks of their respective holders. I was charged a cancellation fee by a broker who lied and told me they were a local moving company in my neighborhood and "right around the corner from me". I did not authorize . In addition to the standard checking and savings accounts the company has offerings for students, online and mobile banking customers. I provided all of the information and the merchant disputed my dispute. Direct message @BofA_Help on our verified Twitter account. Financing options: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Most people just dont have the time and the financial means to proceed with a lawsuit, and their complaints never get resolved. They got more done in a few weeks than I did in over two years. To this day, I think it was an inside job because I did some investigating of my own and come to find out that the real Ashley is currently serving her 20+ year prison sentence for murder and I have the newspaper article as proof as well as the phone numbers that I was contacted from. I have answered every question and sent every document they requested in less than 2 days every time and no closing. Submit a complaint and get your issue resolved. I call back and then they finally are able to fix it. I was told the $ taken from Zelle $1989.00 would be refunded. They have kept our money 2 weeks and we are afraid to call again to check on it because B of A said if we did they would have to open another investigation and that would delay the refund 2 week longer. Is this your company? I have called them MANY MANY times, including last week. Malkit S. Sappal This webpage has got a 1-star rating, has been investigated for scam activity and has thousands of BBB complaints. Original review: Oct. 8, 2022. Each time I paid my credit card bill I was also charged interest so that although my crdit balance would go down it would quickly go back up so that my balance woud NOT go down. This is not even right let a alone even fair to me. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications. When I tried to contact them again, Mr. Juan told me that I had to send the email and gave me the email [protected]@bofa.com again and gave me another case number [protected], and I sent them a copy from social security, the last person I spoke with was Mr. Cruz with reference to the account but he told me that I had to wait for a resolution from the bank. Investors have built up a $1.9 . Aside from helping you in seeking security and justice, we can assist you in composing various legal documents, preparing divorce settlement agreements, contesting parking tickets, and arranging DMV appointments. I would like to escalate this complaint to recover my fraudulent Zelle activity. They absolutely can return it they just don't feel like going through those processes. Bank of America told me they would investigate. You dont need to waste thousands on lawyers or spend over a month gathering and filing all the required documents. Fell behind in April/May. Financial education: In the meantime they have bounced over 10 checks causing problems with our vendors and clients. Bank of America goes through the insurance company they must have for consumer accounts and returns the entire sum that she deposited initially in 2019 when she relocated to florida. Consumers can deposit checks, receive mobile alerts, receive cash back deals and more. I got 9 overdraft fees applied to my account.". Prevent B of A from taking advantage of elderly people who made a clearly honest mistake. Sig, @Road_2_Ft_Worth Hello, Michael. You are HOLDING HOSTAGE MY COMPANY! I've been calling MR location since 0900 and at 12:05 someone answered with no resolution, and I even had a 1300 appt. What Bank of America did: In 2020-2021 . Respectfully, BOA should have its internal processes and procedures investigated and audited. 2 Bank of America Branch locations in Lutz, FL. I could see if it covered the whole loan and only a tiny bit more but I literally transferred $250 more than I even owe on this loan and I'm over a month ahead on the loan on top of this. 2 reviews of Bank of America "I was having issues with BofA online and required for me to visit a physical branch. Please click the link below to, @ceeceedenard Thank you for your patience. Acctg wrong from the get go. I finally stopped the process only the see that I was charged $333.62. fee they would not waive fee in the middle of a pandemic. On the way to say goodbye to my mother, I was on the plane at a -$897.00+ bank balance. Before filing a Bank of America complaint, you should first try to resolve the issue with the bank on your own. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Our apps features will make sure you can: We have helped over 300,000 people with their problems. Credit card was opened 2 years ago. Ga. They are just trying to strong arm me into paying another 4500 dollarsIt dropped me from an 840 credit score to a 514 just for 1 credit card.. What Bank of America did: They allowed several, Third party checks to be processed causing severe overdraft. Desired outcome: You should allow at least two weeks for the bank to respond to your demand and one more week for the court to schedule a hearing date. I accidentally clicked it to be transferred into the loan assist account because all of a sudden after years and years the loan assist was at the top of the list when it had always been my main checking account on the top of the list. Over the past several years, Bank of America's average rate on home purchase loans has been consistently lower than the national average. We're sorry to hear about your experience. Better Business Bureau is all they had to investigate to see what kind of company this was. Statements from the bank are OK, regular. /5 NerdWallet rating. Read More: Everything You Should Know About Recent . I did not receive an email, text, letter, or call alerting me of the reversal. This is the first of many letters I will be writing. Digital tools so impressive,. This will surely increase the credibility of your complaint. Our local team of specialists is ready to help with advice and guidance, wherever you may be in your financial journey. Someone filed for unemployment using my identity and a bank account and prepaid debit card was issued to this person by Bank of America . The bank has a total customer base of approximately 80 million individual and small business accounts that are located in Europe, North America, Latin America, and the Caribbean. It is inhuman to pressure on one Teller only when Bank of America could have had another teller to reduce the pressure from the existing teller . I have actually been with the company for about 10 years. I warned Bank of America during chargeback "Please, do not pay them, they are scam artists". at all times Thanks Please send us a DM to see how we can help. So, I wait about a week to get a temporary password through the U.S. Mail. I authorized $50.00 for them to check if the card was active. Ashley wanted me to process a 3rd check but I was alerted by BOA that my account was overdrawn by 6k. I made atm deposit from my Fidelity account, BOA floated the money on hold for 12 days and said it was company policy. Have you tried calling customer service to resolve your problem without any success? Did you close an account or put it on hold only to find out Bank of America continued to charge you for it? Sign up to receive our free weekly newsletter. Mobile banking: My mother is going to transfer money to an account that was supposed to be closed. But Bank of America will not return her money and my moms remaining years on this earth have been devastated. resulting in an alarming number of consumer identity theft complaints. It seems to me that them switching that to being the top of the account in the list means that they're hoping people make this mistake and they just don't fight with it. But Bank of America customers have experienced a variety of additional issues with their credit card and loan payments, including: Many people take care in selecting credit cards that have benefits and perks that fit their lifestyles. Customer Satisfaction Department I stayed on the phone to then talk to the desired the fraud, claims department. I got 9 overdraft fees applied to my account., Recently, one complaint lodged against headquarters on the BBB page explained, Interest incurred when I owe $0.00, will not take off bill after call to customer service Paid my bill 4/27/2020 in full $1,668.07 before due date 5/4. O, Im sorry for your inconvenience! This is utterly wrong unfair and inconvenient to the customer. ConsumerAffairs is not a government agency. This message is a reminder that we will execute the following transfer request in 3 business days: Also, file a complaint with your state consumer protection office about a mortgage fraud or scam. They are "feeding me" with "come/call later, we'll fix it'. How To File Bank of America Complaints the Easy Way. Fee: 0.00 You can also share your own toughts and complaints about Bank of America using the . My friend who works at a bank told me that they werent supposed to pre-approve checks without verifying to see if its legit. I go to login today and my account is locked out again on the first try logging in too! The standard phone waiting times are usually between 30 and 60 minutes. Claim it and get a lot of features. Bank of America is the Lutz, FL mortgage lender that offers low, competitive rates, tailored guidance for your unique situation, and online resources and mortgage calculators that help clarify the home buying process from beginning to end. Checkmark. I call them and reach online banking who transfers me to the fraud department and then I get a message that says the fraud department is closed and the phone cuts off. Sincerely, To make matters worse, when there are real accounts of fraud, Bank of America isnt always the quickest to respond. I'm your host, Phil Rosen, reporting from New York. Worst company I ever dealt with, should illegal to be allowed to hold your money that they took from my account. Bank of America. Is someone going to contact me? They came to my home in San Diego, CA in a beaten up van with no DOT license to move household goods. I call back and after holding for quite some time again I get online banking who tells me they have to transfer me to the fraud department. And it's just blows my mind that they were just so dismissive especially seeing as I was offered this loan due to the fact that I was a loyal customer as they put it. High fees: Bank of America charges a monthly $8 maintenance fee plus an additional $10 fee per transfer when you make more than six in a month. They pretty much told me oh well I made the mistake I have to wait the five business days for just under $600 of my money to be put back into my account because I made one mistake. Bank of America terminated my employment on the grounds of some few bucks zelle transactions from my social contacts who also happens to be bank product consumer. A copy of your application for a credit card or for the loan in question. This has been a nightmare, as Bank of America promptly reported false information to all three credit bureaus and wiped out my "Very Good" FICO score. They then tell me that it must be a "system issue" and that I'll need to contact the fraud department on the next business day which is 3 days away. Some customers also complain about customer support representatives who are slow to respond and may even use discriminatory language when responding to customer inquiries. And the entirety of the loan left was only 330 dollars. As recently as this morning, my account continues to be in the red, with returned credit payments accumulating. They took their sweet time investigating and doing research but I was shocked that they pre-approved the fake checks when I barely had anything in there to begin with and they had the nerve to victim shame me as well as blame me for the crime itself plus they wouldnt tell me who or where the money was electronically sent to. It has now been officially 4 months and still no closing. The latest review Bank of America, Claims Resolutions Department was posted on Dec 4, 2022. So now were in debt $3000 and have 8500 miles instead of 40,000.. The bank, the second largest in the U.S. by assets, offers in-person banking through roughly 4,300 financial . If you have an issue with your account, credit card, or loan application, you can contact the bank's Complaint Department through the bank's official website. The BBB's profile page for Bank of America lists 5,893 complaints closed in the past three years, with 1,779 closed in the past 12 months. Back in April of this year I was paying my bill starting at $100.00 every 8th monthly. I will say one thing I'm looking into a new bank and I will never take out another loan or credit card with this company again. Bank of America almost doubled the $1,398.00 balance on my credit card with "over the credit limit and other interest rate charges". But don't take my word for it, do some research on bankrate.com to find so many better options than this terrible goliath of a bank. 11/15/2022. Now I really know I don't want to bank at B of A. I received a product from a foreign merchant. Bank of America financial center with drive-thru ATM | 12965 Collier Blvd, Naples, FL 34116. No one the bank or the owner has received a call or email from Bank of America about this check. Bank of America put a 10 day hold on the check. Follow the link for a closer look. We opened the new accounts and have had NOTHING BUT TROUBLE! It seems like this world has changed to just a greed fest where decency and kindness is no longer valued but looked at as though it were proof of weakness. The Bank of America loan products includes mortgage, refinancing, home equity, auto, business and more. Worst decision I think I have ever made (since I know their reputation). My next payment is due January 9th and the first payment was due December 9th which had already been paid in full way before the date. All verified the check was cashed on November 23rd. So do not bank at bank of america, they will call the cops on you for taking your own money ouy. He told me that he had a friend who went through the same thing but got out of it after he submitted a police report and proof to collections which Im going to do the same thing since I still have everything from the paperwork the scammers had me fill out and send back to them as well as everything BOA sent me. They are so big and so large that they know they can treat you however they feel like. Identity Theft is so prevalent at BOA that customers will spend an excess of 2 hours holding on the 1-800 fraud hotline before connecting with an associate. For 200 years, Bank of America has helped their customers, clients and the community meet their financial goals. A refund of the disputed transaction. Bank of America can help with t, RT @unitedwaynyc: UWNYC and @BankofAmerica brought in the season of giving this evening with a special tree lighting at @bryantparknyc. Account-holders often complain about the fact that a variety of Bank of America's services are not always easy to use, affordable and efficient. They also sent me over 8k in temporary credits from Cash App but they strongly denied it and called me a liar even after I faxed them all of the paperwork, police report and other reports. I disputed the charge. Heres how you sue Bank of America in a few easy steps: Thats all there is to it! If you look at the many reviews below, you'll read the personal details of how terrible this bank is. The worst part is I send the information and then hear nothing from them for days to a week. If you are unhappy with the service you receive from Bank of America, you are not alone. When I asked them to please wait and let me call the company, they got in their van and abandoned me. . To: Adv Plus Banking - 1993 By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Use this comments section to discuss problems you have had with Bank of America, or how they have handled your complaints. Everything that needed to be looked over I am sure it's done. So, I can't access my online banking for at least 3 days. Our call center is experiencing longer than normal wait times. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I will not name any names but you can see pic and look up video on youtube, it was a customer of bank of america @6070 whitestown pkwy, whitestown in 46075 Claim ID: [protected] Comments are moderated so may not appear immediately. Unsubscribe easily. Business Incorporated: 7/31/1998. She was told every phone call would open up a new investigation and delay refund. When disputing the additional charges, customers are then met with damages to their credit credit report. I call them, hold for a long time and then they transfer me to the fraud department who can't help and send me back to the online banking department who also can't help and then cut the call. Would not recommend this company to the average consumer. We will be closing all our accounts. You can file a complaint with this agency by filling out the online form or by calling 1-877-FTC-HELP (1-877-382-4357). For 4 months BofA had reported to the credit agencies, I saw my FICO score. The following week the new jersey branch contacted me and told me i need to contact the fraud department that some one was pretending to be me and i live in stone mountain. Poor services and poor secure, they say you got the control in your money but they lie, don't be scammed for Bank of America. ^lisbeth, @Eslizzy25 Hello. I have several accounts and Credit Cards, but looks like to me since you can NEVER simply contact someone, and the fact they close at 4, and most locations are no longer around. The lady at branch even put a new jersey address on my account without me know and taking money and bank of america dont want to give me my money and they can clearly see that this is fraud the fraud departmwent called me and told me it was fraud . Background; We had purchased a $200.00 credit to a friend's golf account as a "thank you" for taking care of our Florida house while we were away. Happy Friday eve, team. P.O. They fire the employee who called the police!! I and my family and whatever friends I can get in contact with will be removing our funds from this "Business", and I use that term wisely. I think a lot of human beings are going to feel quite differently when their spirits are judged to evaluate where they end up, they find out the universe doesnt care what right job you had, or right school you went to, or car you drove, or how wealthy snd envied you were but how much of a decent compassionate human being you left in your wake . As it turns out, one benefit of the pandemic is that it made money-savers out of us. And would appreciate some compensation for the time and energy I spent in ensuring that there are funds available to pay my mortgage and credit card payments. Bank of America goes through the insurance company they must have for consumer accounts and returns the entire sum that she deposited initially in 2019 when she relocated to florida. This review was chosen algorithmically as the most valued customer feedback. After calling 12 times and getting all kinds of stories we find out the same check with the 10 days hold on it has caused this freeze. Checking. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. There were three Branches nearby before Pandemic and now one has been closed and other branch opens on Monday to Friday from 10.00am to 4.00pm just part time and thus giving lousy services to customer. Carey Hall and BofA are positive on value stocks, which generally lagged in the last bull market but have a history of better performance in higher interest rate environments. I get into my account and send money to family again since it got shut down the first time. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In holyiday every person nave need to money to pay his bill . We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bank of America. Office hours are horrible and now need an appointment every time you want to try to resolve the issue. No one at boa helped her when her checking account was changed to also change all her automatic monthly payments she forgot about that and her credit has been demolished. What Bank of America did: Countrywide takeover Jan 2009. ********************************************* Tha. Credit card dispute over atm's malfunction, I WOULD LIKE TO GET MY MONEY BACK AND LEAVE THIS BANK ALL TOGETHER. Curious about other trends this year? Enjoy reading our tips and recommendations. Desired outcome: They fire the employee who called the police!! The company may be asked to respond to it. I lost my credit history. Resolved "Fraudulent Charges allowed on my account by BoA" Resolved "Arbitrarily canceled my cc with a negative balance" Resolved "refund of funds which are on hold since.". This incident happened on May 22, 2021, around 4:30 pm. Keep in mind that you can only sue the bank for $10,000 or less. I closed my BOA savings account ending in 1993 over four years ago. Complaints Type of response; 0: Making a full refund, as the consumer requested: 0: Making a partial refund: 0: Agreed to make an adjustment: 0: Refusing to make an adjustment: 0: Refuse to adjust, relying on terms of agreement: 0: Banking services: Do some research and get a bank that has better customer service, reimburses you for any ATMs, and pays you interest to hold your money and doesn't have minimum requirements to keep your account open. There is also a fee when you . Bank Customer for 40 years. BOA now wants me to provide more info (essentially the same info Ive already provided) I called in to confirm that they legitimately needed a second opinion letter from another merchant that the quality was bad on the product. I had a credit card with bank of America for 17 months and out of the blue they notified me today that they closed my account effective September 16th, 2022. Call the HOPE Hotline at 1-888-995-HOPE (1-888-995-4673). @ErenCaner Thank you for reaching out. It broke immediately so I filed a dispute that the product was unsatisfactory. I deposit a check in the bank on 08/31/2022 i knowed that money started coming out of account i nwent the branch the lady in the told me to open a new account i did that and she filled a fraud claim for me witch i later found out that she could not file claim only the fraud department then i put money in the new account that was gone . Desired outcome: No one answered the telephone line, there was no active chat activity on the site, and the response to my email was an automatic response that did not acknowledge my billing concerns. Find a Location near you. Depending upon the amount of damages you are seeking, you can file a complaint in small claims court in the county where the bank has its headquarters or where you obtained a loan from the institution. This has been going on for YEARS, and I have tried to CORRECT the problem WITHOUT cooperation from BoA. The reason for my letter is about the account that ends in 3840, recently I spoke with several representatives to mention some Milka, Linda, Roberto, Cruz, Sabrina, Samantha, and all of them told me that my account was suspended that they supposedly sent me a letter asking me for a copy of the social security, letter that I did not receive, the most interesting thing is that neither by email nor by the bank's app did I receive any notification from you on September 1, 2022, I realized that the payments that I had scheduled stopped going through , this brought me many problems because the payments were late and that brought me surcharges on them. Claim number: [protected], 11/8/22/, account ending in 9591, amount $200.00. The company offers a variety of wealth management opportunities to help customers save for their childrens college or their own retirement. Member Service. Like many other, I've been with this bank for over 20 years. Many Bank of America customers have experienced their normal day-to-day billing being flagged as fraudulent. Friedberg taught Finance and Investments at several universities. They say they do, but the report says the opposite. As I have been working in this industry so long I have a name and reputation in my community and people are coming to me and waiting for me to get service sometimes even 2-3 hours out . We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Her account was taken over by fraud and they stole thousands of dollars. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. One of the top complaints that customers lodge against Bank of America is being charged overdraft fees on accounts that they thought they closed or put on hold. Not to mention the amount of money that I transferred into the loan assist account was over $250 more than I owed so why wasn't that red flagged in the first place is my question. Our financial center with drive-thru ATM in Naples makes it easy to take care of a full range of financial needs. First STOP TAKING MY MONEY. What Bank of America did: Approximately a year and half ago my phone was stolen and $550 was taken out of my Bank of America checking account , they reimbursed me but later took the money back even after I sent them all that they asked for plus video of the woman picking my phone up off the table and walking away with it.On 07/23/2022 I filed a claim because a auto shop charged me $325 to fix . Copyright 2022 Consumers Unified LLC. Next bill with interest charge of $17.55 with a 0 balance. After you select the specific issue you are having by clicking on the appropriate link on the page, youll be presented with all the contact options available, such as the relevant phone numbers and address you can mail your complaint to. The Federal Trade Commission (FTC) is an agency that oversees consumer protection issues and represents the interests of consumers in the financial services sector. Call Customer Care on 1 (800) 432-1000. Opt in to receive unusual activity alerts by push notification so you can ver, Looks like Charlotte @hornets mascot Hugo is managing his money between dance breaks. Reviews from Bank of America employees about Bank of America culture, salaries, benefits, work-life balance, management, job security, and more. 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