So I performed an uninstall/reinstall of the client. 10. Select Display Connect/Disconnect Tips from the System Tray to have NetExtender display tips when you mouse over the NetExtender icon. After this error occurs, the only way to connect again is to uninstall, reboot, and reinstall NetExtender. To cause NetExtender to exit completely, including the services component, select the Exit option and tap OK. You can restart NetExtender by clicking its icon on your smartphone. If packet capture is enabled when NetExtender connects and you want to disable data compression immediately (instead of waiting until the next time NetExtender is connected), check the Attempt to disable data compression during packet capture check box. To display the Remove selected, Remove all, and Close options on this NetExtender Profiles screen, press the options button while on the screen. For more information, please see our Copyright 2022 SonicWall. NetExtender will remind you each time you connect. Tap Remove this profile to remove the profile that you pressed on to bring up this screen. To install NetExtender on an Android smartphone using the apk package from MySonicWALL, perform the following tasks: 1. 5. With NetExtender, remote users can virtually join the remote network. To use the clipboard, press the password in your email and select Select Text. 4. 7. This may be considered a security risk. Launching NetExtender Directly from Your Computer. Tap OK. 8. Click Save to save the diagnostic report using the default nxdiag.txt file name in your NetExtender directory. Select Minimize to the tray icon when NetExtender window is closed to have the NetExtender icon display in the system tray. (192.168.1.2-19.168.1.50)I can't see what I have done wrong, or what I have missed. The NetExtender utility is automatically installed on your computer. Any help would be greatly appreciated. To open the NetExtender user interface, pull down the notification bar and tap NetExtender. I do not see anything like this reported already, so we can start working on it. To launch NetExtender, go the Applications folder in the Finder and double-click NetExtender.app. Could you please contact our support team so that we can replicate and confirm the same and find out if this started after the upgrade? Under SSLVPN|Server Setting page confirm the SSLVPN Port and User Domain. To save the log, either click the Export icon or go to Log > Export. If the proxy server requires a username and password, but you do not specify them in the Properties window, a NetExtender pop-up window will prompt you to enter them when you first connect. Bypasses the previously configured proxy settings. If Two Factor Authentication is enabled on the Dell SonicWALL SRA appliance, you may be prompted to update your PIN (Personal Identification Number) or create a new one. If you have not done so, the follow message will display. The NxConnect.bat file is displayed. Tap Remove all to remove all profiles from the smartphone. The portal will automatically install the NetExtender stand-alone application on your computer. Note Import Certificate is available from the Virtual Office portal only when using Internet Explorer on Windows 2000. We also have a Global VPN connection setup for some users and when this happens for them our current workaround is to connect with the Global VPN and update the local cached credentials. Keep getting error: Verifying user..incorrect user/password. The Connection Profiles tab displays the SSL VPN connection profiles you have used, including the IP address of the SSL VPN server, the domain, and the username. So VPN is connected , but cant ping the server (192.168.1.2). SafeNet (3rd party token software) was showing successful login, but the SonicWall was saying "invalid username and password ldap" for the AD user. 4. I hve reset the password to something simple which also did not work. To launch an application enter a command in the following format: 9. The portal will automatically install the NetExtender stand-alone application on your computer. For more information on batch files, see the following Wikipedia entry: http://en.wikipedia.org/wiki/.bat. We logged in as administrator again and tried taking the machine off the domain and back on again, as I thought it could maybe be trust relationship. Domain group policy requires a password change every 90 days. Select Uninstall NetExtender automatically to have NetExtender uninstall every time you end a session. I think the symptoms are similar, but in @CFT 's case the issue is while connecting to SMA and in your case it is while connecting to the SonicWall NSA 3600 itself. 14. Installing NetExtender Using the Chrome Browser. 5. The client machine is running win 7 Pro (6.1.76) and the server is SBS 2008. With NetExtender, remote users can virtually join the remote network. This seems odd to me because the user name, password and domain are entered on the NetExtender client. When remote users with domain joined computers that are connecting via NetExtender change their password the user's Active Directory password changes, but client's password is not updated. Enter the cd netExtenderClient/ command. 1. To enable the domain login script, select the Attempt to execute domain logon script check box. I have checked similar posts on this forum but none are helpfull. To display a list of recent SSL VPN servers you have connected to, click the arrow. To enable the script that runs when NetExtender connects, select the Automatically execute the batch file NxConnect.bat check box. 10. To initially install the NetExtender client, the user must be logged in to the PC with administrative privileges. The following table describes the commands available in the NetExtender CLI and their options. Control traffic does not affect the arrow colors. Edit: Sorry - I see you must be getting through since you are failing authentication, not connection so your port must be correct. Optionally, you can enter an IP address or domain in the BypassProxy field to allow direct connections to those addresses that bypass the proxy server. 4. On Windows, it will show up under My Computer as a new drive. 1. A second pop-up window may appear, prompting you to accept a certificate. Users are prompted to click OK and NetExtender downloads and installs the update from the Dell SonicWALL SRA security appliance. She was using it fine 2 days ago and then yesterday it all of a sudden quit working. Keep getting error: Verifying user.incorrect user/password. Dell SonicWALL SSL VPN NetExtender is fully compatible with Microsoft Windows 7 32-bit and 64-bit, and supports the same functionality as with other Windows operating systems. SonicWALL Mobile Connect is an app for iPhone and iPad that, like NetExtender, uses SSL VPN to enable secure, mobile connections to private networks protected by Dell SonicWALL security appliances. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. The SSL VPN rule ,I set to X0 which is the correct LAN port, and first added host of the LAN IP (192.168.1.1). 1. SonicWALL Mobile Connect serves the same function as NetExtender on Apple iOS devices and Android devices, as listed below. 10. NetExtender will connect at this point, unless there is a problem or error. 5. To create a shortcut on your desktop that will launch NetExtender with the specified profile, highlight the profile and click Create Shortcut. It is stored in the directory: C:\Program Files\SonicWALL\SSL VPN\NetExtender. Your daily dose of tech news, in brief. To configure the script that runs when NetExtender disconnects, click the Edit NxDisconnect.bat button. Within the NetExtender Properties dialog box, click the Advanced heading in the menu on the left panel. 1. Tap Yes to change your password, or No to delay until a later time. Click the Restart Now button. NetExtender Incorrect Username / Password Can't Login works2020 Newbie April 14 Configured SSL-VPN on a TZ400, created a local user, everything appears to be working fine until I go to login and get a username/password incorrect message. The following NetExtender settings can be configured: Automatically reconnect when the connection is terminated, Uninstall NetExtender automatically when exiting the application, Try remote DNS servers first, then try local DNS servers. Tried to create new local user for SSLVPN connection. The access rules there are two as I have tried both. Did you add the LAN Subnet? After selecting the Use Proxy check box, tap Proxy settings to open the configuration screen for the proxy server. Java 1.5 and higher is required for using the NetExtender GUI. The available profile options depend on how NetExtender is configured on the Dell SonicWALL appliance. We should just import the VPN user group and let the authentication reflect from the AD itself. Click the Trusted Sites icon and click the Sites button to open the Trusted sites window. The first time you connect, you must enter the domain name. 2. Select the Enable proxy settings check box. In the NetExtender user interface, tap the Disconnect button and tap OK to confirm. 5. Tried to create new local user for SSLVPN connection. If you chose to allow the system to generate the PIN, the display then prompts you to accept the generated PIN. Attached are the settings. For example to if the drive letter is z, the server name is engineering, the share is docs, the password is 1234, the users domain is eng and the username is admin, the command would be the following: net use z\\engineering\docs 1234 /user:eng\admin. A proxy server is often used for access to the Internet if the initial connection is made to a local zone, such as LAN or WLAN. Verify the Username and Password of the User. Tap OK. 3. Use Windows Explorer to find the directory path where NetExtender is located. Note The NetExtender client will report an error message if the provided domain is invalid when you attempt to connect. You can click on the "LAN" (in the box at the top of your settings "SSL VPN Status on Zones")button and that will grant access to the LAN for your SSLVPN. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. Configuring Profiles, Preferences, and Proxy Servers. 13. 7. When launching NetExtender from the Web portal, if your browser is already configured for proxy access, NetExtender automatically inherits the proxy settings. NetExtender Connection Scripts can support any valid batch file commands. 4. Select the Dell SonicWALL NetExtender folder, and then click SonicWALL NetExtender. A User Account Control window may appear asking Do you want to allow this program to make changes to this computer? Click Yes. Instructions for using NetExtender on your Android smartphone are available in the following sections: Exiting or Disconnecting from NetExtender, Checking Status, Routes, and DNS Settings, Configuring Profiles, Preferences, and Proxy Servers. Even after making these changes it doesn't work create a Local Test user and test on NetExtender. To launch NetExtender on your Android smartphone and connect to the network through the Dell SonicWALL SRA appliance, perform the following steps: 1. Click Trust. Prior to release 2.5, the standalone NetExtender does not check for updates when it is launched directly from a users computer. 9. Configuring NetExtender Packet Capture Properties. Too add commands, scroll to the bottom of the file. When no data is currently passing, the arrows appear gray. This also connects fine to another SW using LDAP auth. When NetExtender is connected, the NetExtender icon is displayed in the status bar at the top right of your display. To open a file on your computer, enter a command in the following format: 12. You can also configure NetExtender to automatically uninstall when your session is disconnected. The Settings tab allows you to customize the behavior of NetExtender. and Mobile Connect with the error Failed to fetch the domain list from server. When NetExtender completes installing, the NetExtender Status window displays, indicating that NetExtender successfully connected. NetExtender saves the information in a secure file on the smartphone. This definitely needs some investigation. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. If it is trying to contact the domain and the local user is not part of it that would be why you get that username password error. Enter the information into the Server, User, Password, and Domain fields. To retain packet data, uncheck this check box. Make sure the domain controller and any machines in the logon script are accessible via NetExtender routes. Clear the check box to prevent the indicator from being displayed. When NetExtender is successfully installed and connected, the NetExtender status window displays. Note Open source Java Virtual Machines (VMs) are not currently supported. You can tap on the Sent, Received, or Throughput fields to change the units between bytes and packets. The address of the proxy script or proxy server. First time working on this Sonicwall from new client. Click Trust. Configuring NetExtender Advanced Properties. Note Users can click the Advanced Network Properties button to make adjustments. If you are connected to a Dell SonicWALL SRA appliance running 5.0 or higher, and you have an Active Directory account, the User field contains your display name, such as Sonia Eng. The following tasks provide an introduction to some commonly used batch file commands. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To export the log file of NetExtender Android activity, select the Export Log option and enter the requested information. To view the NetExtender log, right click the NetExtender icon in the system tray, and click View Log, click the Log icon on the main status page. that when this property is set toAutomaticthe WAN Miniport defaults to IKEv2 (and gets stuck if this is not the VPN type used)", Ref:http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67, VPN get stuck on verifying user and password, http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/32c5e5b5-b2a2-43d3-b702-9cd0c8ef2c67. You may need to restart the service, possibly by turning the phone off and on again, or you may need to re-install NetExtender. To view the NetExtender routes, select the Routes tab in the main NetExtender window. I can connect from another machine with the same user without problems. For example, when selecting the Error level, the log displays all Error and Fatal entries, but not Warning or Info entries. If the NetExtender service running on the smartphone has a problem or has stopped running, the following screen is displayed. 10. Unless you made a change - I believe the default port is 4433 so try IP:4433. 3. 3. 8. What do you have configured in the Client Routes? 5. Note It may be necessary to restart your computer when installing NetExtender Windows 7. Enter su -C ./install to install NetExtender. NetExtender Android supports DNS only; WINS or DNS suffix are not supported. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. To install NetExtender on your MacOS system, perform the following tasks: 1. Click Ok in the Trusted Sites and Internet Options windows. To generate a diagnostic report with detailed information on NetExtender performance, go to Help > Generate diagnostic report. 7. Within the NetExtender Properties dialog box, click the Log heading in the menu on the left panel. They can then switch back to using the NetExtender connection with no problems. 2. To enable packet capture, check the Enable NetExtender packet capture check box. Privacy Policy. The first time you launch NetExtender, it will automatically add an add-on to Firefox. Im guessing I need to add further firewall rules somehow to pass through? The NetExtender Preferences window is displayed. MacOS clients meet the following prerequisites in order to use NetExtender: Linux 32-bit or 64-bit clients are supported for NetExtender when running one of the following distributions (32-bit or 64-bit): Linux Fedora Core 20 or higher, Ubuntu 12.04, 13.10, or higher, or OpenSUSE 10.3 or higher. NetExtender will start, but will only be displayed in the system tray. Microsoft NTLM authentication is not currently supported. 5. Category: VPN Client Reply Tagged: VPN Client The following features are not supported or not applicable on NetExtender Android in Dell SonicWALL SSL VPN: Automatic connection of NetExtender before Windows login, Automatic proxy support and Internet Explorer proxy synchronization. 12. 1. Press the selected text again and select Copy. 3. NetExtender Android supports basic authentication using a username and password for proxy servers. The portal automatically installs the NetExtender stand-alone application on the computer, and the NetExtender installer opens. I have no idea what would have changed to cause this and it's only happening with the NetExtender connection. NetExtender provides three options for configuring proxy settings: Automatically detect settings - To use this setting, the proxy server must support Web Proxy Auto Discovery Protocol (WPAD)), which can push the proxy settings script to the client automatically. While NetExtender is connected, you can view status information, routes, and DNS settings on your smartphone. Are the VPN users imported on the firewall? The following sections describe how to use NetExtender on the various supported platforms: Installing NetExtender Using the Mozilla Firefox Browser, Installing NetExtender Using the Internet Explorer Browser, Launching NetExtender Directly from Your Computer, Configuring NetExtender Connection Scripts, Verifying NetExtender Operation from the System Tray, Using the NetExtender Command Line Interface, Installing NetExtender on Android Smartphones, Using NetExtender on Android Smartphones, Installing NetExtender Using the Mozilla Firefox Browser. (Or, put the WLAN on its own subnet.). Also, a balloon icon in the system tray appears, indicating NetExtender has successfully installed. You can display connection information by mousing over the NetExtender icon in the system tray. For Mobile Connect access to succeed, the portal must be set to allow NetExtender connections and the user account and group must be authorized to use NetExtender. To install NetExtender from the CLI, navigate to the directory where you saved the .tgz file and enter the tar -zxf NetExtender.tgz command. 2. The SMA were are not using the VPN on the TZ 400. Click the NetExtender button. 4. HTTPS login is enabled on the WAN interface. Exiting or Disconnecting from NetExtender. Tap Turn on USB storage to prepare for copying the apk installer to the Android smartphone. Confirm Local Computer then select on Finish, click OK. Optionally, you may now also select to Hide the console window. If you do not have Java 1.5 or higher, you can use the command-line interface version of NetExtender. There was an issue with one of our domain controllers that needed to be fixed. The available options allow you to adjust advanced settings on NetExtender network properties and protocols. Save the .apk file onto your computer. https://www.sonicwall.com/support/contact-support/. To disable data compression the next time NetExtender is connected, uncheck this box. To Enable the NetExtender Debug Log, select the corresponding check box. The installer is also available from Play Store as the NetExtender Technology Preview. To continue this discussion, please ask a new question. Prerequisites for Android Smartphone Clients. The available options allow you to enable and disable packet capture and data compression on NetExtender. Log in to the SSL VPN Virtual Office portal. After NetExtender is installed, there are two methods to launch it: Click the NetExtender icon in the Applications menu, under either the Internet or Network category. To access the Exit option, press the options or menu button while on the NetExtender screen. Then enter cd Program Files\SonicWALL\SSL-VPN\NetExtender. Enter the username and password for the proxy and tap OK. 10. Optionally enter your login credentials for the server in the User and Password fields. The first time you connect, you must enter the Dell SonicWALL SSL VPN server name in the SSL VPN Server field. 5. Perhaps a recent windows update changed something that has caused this? To disconnect NetExtender, perform the following steps: 1. However, modifying these settings may impact NetExtender performance and/or functionality. A layer 3 VPN client like NetExtender requires root permission for certain necessary OS level operations. HTTPS login is enabled on the WAN interface. Hi, when trying to connect to VPN the dialog connection hangs on the step "verifying username and password". To launch NetExtender, complete the following procedure: 2. 5. Tap Remove selected to remove the profiles that have check marks next to them. On your Android smartphone, start NetExtender by tapping the application icon. To configure NetExtender profiles and preferences, including proxy servers, on your Android smartphone, perform the following steps: 1. After installation, the NetExtender icon appears on the applications page of the smartphone. 4. NetExtender automatically notifies users when an updated version of NetExtender is available. To delete a profile, highlight it by clicking on it and then click the Remove buttons. It is recommended to only make changes here if advised to do so by Dell SonicWALL support. 12. The users have to log into their workstation with the old password, but log into the VPN with their new password. Exiting and restarting NetExtender is useful when NetExtender cannot connect, possibly after a long period of disuse. If packet capture is enabled, clear all captured packet data when NetExtender exits by checking the Clear the capture when NetExtender exits check box. 3. Enter the URL or domain name of your SSL VPN server in the Add this Web site to the zone field and click Add. Downloading and running scripted ActiveX files must be enabled on Internet Explorer. The options are displayed at the bottom of the screen. This field displays 8080 by default, but there is no standard listening port for a proxy server. To filter the log to display entries from a specific duration of time, go to the Filter menu and select the cutoff threshold. When enabled, NetExtender will attempt to contact the domain controller and execute the login script. Dell SonicWALL SSL VPN supports NetExtender sessions using proxy configurations. Come to think of it, this only started happening after we upgraded to the latest firmware version earlier this month so maybe it is related to that. Note You must have Administrator privileges to change packet capture settings. 3. The netextender is correctly set to IP:4443, and LocalDomain, however when it gets to verifying user it comes up with "Incorrect user /password" (status 0x0001030B) The username, password and domain is the correct case (upper , lower). WARNING Rooting your phone may void your warranty. I remoted in to her PC with GoToAssist and I tried stopping and restarting the service - that didn't work. (Optional) Displays only the profiles that are saved for the specified server. To select a virtual link speed to report, select either the Report the underlying network speed to OS radio button, or select the Report a fixed speed radio button and designate a speed. 6. 13. To view the Debug Log, either click the Debug Log icon or go to Log > Debug Log. 4. I confirmed the domain names match, tried everything I can think of, and still cannot access it. A pop-up window indicates that you have chosen to open a .tgz file. 3. 2. After a successful connection, the entered values are saved as a profile that you can select when starting NetExtender. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. After the first access and installation of NetExtender, you can launch NetExtender directly from your computer without first navigating to the SSL VPN portal. On the computer, copy the apk file to the Android SD card. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. VPN user/password issues First time working on this Sonicwall from new client. We've been using the same settings for a long time now with no changes and suddenly this started happening. Then in the OTP screen, press the field and select Paste. The up arrow indicates that data is being sent from the smartphone to the network, and the down arrow indicates that data is being received from the network by the smartphone. The NetExtender Android client is supported on rooted smartphones running the following versions of the Android operating system: The NetExtender Android client is compatible with any Dell SonicWALL SSL VPN firmware version that supports the NetExtender Linux client, specifically: As new features are added, users must install the updated client to access all the features supported by the new firmware. If required, enter a User name and Password for the proxy server. Dell SonicWALL SSL VPN supports NetExtender on MacOS. To map a network printer, enter a command in the following format: net use LPT1 \\ServerName\PrinterName /user:Domain\name. 3. I have verified that I'm using correct user/pass multiple times. 11. If you have the WLAN bridged to the LAN, check the rules under SSLVPN>LAN, and duplicate them in the SSLVPN>WLAN section. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network. To install and launch NetExtender for the first time using the Internet Explorer browser, perform the following: 1. When NetExtender becomes disconnected, the NetExtender window displays and gives you the option to either Reconnect or Close NetExtender. The NetExtender installer window opens. The available options provide basic control over the NetExtender Log and Debug Log. If the SSL VPN gateway uses a self-signed SSL certificate for HTTPS authentication, it is necessary to install the certificate before establishing a NetExtender connection. Java 1.7 and higher is required for using the NetExtender GUI. 9. Unmount the Android SD card from your computer. Tap USB connected to connect to the computer. Including @Vijay_Kumar_KV and @Simon for their inputs on the SMA side. In Internet Explorer, go to Tools > Internet Options. Complete the following procedure to configure NetExtender properties: 1. Yes, please share @Roger12345 as we are experiencing this exact issue. 2. Domain: Ensure caps and lower case as well as spaces. Yep, LAN Subnets. Open MMC and click File then Add or Remove Snap-ins. To use NetExtender on your MacOS system, your system must meet the following prerequisites: Both PowerPC and Intel Macs are supported. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. When using releases prior to 2.5, users should periodically launch NetExtender from the Dell SonicWALL Virtual Office to ensure they have the latest version. Any clues? 1. 17. On Mac, a new drive will show up on the desktop. Consult your contract or User Guide, or call your service provider for more information. 7. You can instruct NetExtender remember your profile server name in the future. The Status tab provides the following information: Closing the window (clicking the x icon in the upper right corner of the window) does not close the NetExtender session, but minimizes it to the system tray for continued operation. 5. To display NetExtender options, start NetExtender and then press the options or menu button on the smartphone. Tap Yes to accept it, or tap No to have the system generate a different PIN. Note Enabling this feature may cause connection delays while remote clients printers and drives are mapped. Log in to the Dell SonicWALL Virtual Office. To view status information, tap the Status tab. To configure the script that runs when NetExtender connects, click the Edit NxConnect.bat button. To view the configured DNS servers, tap the DNS tab. Return to the SSL VPN portal and click the NetExtender button. 4. Was there a Microsoft update that caused the issue? I can login to the SW via the Webbrowser which prompts to download the NetExtender, so this also proves the password is correct. Enter the temporary password that was emailed to your configured account, and tap OK. To view the NetExtender Log, go to NetExtender > Log. To add a site to Internet Explorers trusted sites list, complete the following procedure: 1. To establish the size of the NetExtender Log, select either the Unlimited log file size radio button or the Set maximum log file size to radio button. We use AD, the password for authentication was changed on the Domain Controller's Active Directory, but I forgot to update it in the VPN Portal settings. 4. To view the NetExtender Log, go to Window > Log. To do so, perform the following steps: 1. Could you please let us know the firmware version you are running on the NSA 3600 and the version of NetExtender that you are testing from? I can only think its an issue with the sslvpn rule. 6. To use NetExtender on a Linux computer, perform the following tasks: 1. The Advanced tab of the NetExtender Preferences window provides two additional options: MTU - Sets the Maximum Transmission Unit (MTU) size, which is the largest packet size that a router can forward without needing to fragment the packet. The client machine is running win 7 Pro (6.1.76) and the server is SBS 2008. Under General settings, select the Connection notification check box to display the NetExtender traffic indicator in the notification bar. Indicates the amount of traffic the NetExtender client has transmitted since initial connection. If your password expires before you change it, the Change password screen is displayed when you connect, with the message Login failed you must change your password.. The NetExtender Preferences window is displayed. After connecting, a password expiration notice may be displayed on your Android smartphone. The SSL Client Certificate thumbprint value. Hi @shiprasahu93 yes sorry, you are correct that this is while connecting to the NSA 3600 itself. The IP address of the last SSL VPN server you connected to is displayed in the SSL VPN Server field. Is the local user part of a domain group? To launch NetExtender, first log in to the SSL VPN portal. Tap Remove all to remove all profiles from the smartphone. Using the USB cable, connect your computer to the Android smartphone. Any help would be greatly appreciated. Note It may take several minutes for the Debug Log to load. The log is a file named NetExtender.dbg. The first time you connect, you must enter the Dell SonicWALL SSL VPN server name in the SSL VPN Server field. During this time, the Log window will not be accessible, although you can open a new Log window while the Debug Log is loading. On a computer, log in to http://mySonicWALL.com. I could not find any reported issues on this yet. VPN access is set to LAN Subnets. It doesn't seem to have any real repeatable behavior and because it connects and operates fine once, it seems like some sort of timeout/refresh issue in the Sonicwall rather than a configuration issue? Cookie Notice That's amazing news. 6. Select Display precise number in connection status to display precise byte value information in the connection status. Select the Enable UI animations check box to enable the sliding animation effects in the UI. I had the lan zone ticked originally but still couldnt ping the server. 4. SonicWALL Mobile Connect is supported on Apple iPhone, iPad, and iPod Touch devices running Apple iOS: iPhone5S running Apple iOS 7 or higher, iPhone5 running Apple iOS 7 or higher, iPhone 4S running Apple iOS 5 or higher, iPhone 4 running Apple iOS 4.2 or higher, iPhone 3GS running Apple iOS 4.2 or higher, iPhone 3G running Apple iOS 4.2 or higher, iPad Air running Apple iOS 4.2 or higher, iPad Mini Retina Display running Apple iOS 4.2 or higher, iPad Mini running Apple iOS 4.2 or higher, iPad 4 running Apple iOS 4.2 or higher, iPad 3 running Apple iOS 4.2 or higher, iPad 2 running Apple iOS 4.2 or higher, iPod Touch (2nd Generation or later) running Apple iOS 4.2 or higher. It seems I also added XO to test which didnt work. Repeat this command until you are at the root drive. If an Administrator has configured one-time passwords to be required to connect through NetExtender, you will be asked to provide this information before connecting. If imported, we would need to re-import them if any changes are made. The smartphone displays the Login - Initializing engine screen. Indicates the IP address assigned to the NetExtender client. The username, password and domain is the correct case (upper , lower). I also added a test user and get the same issue, so not sure if its the access rule. Netextender with the error Verifying userauthentication failed! There are three options for setting proxy settings: 1 - Automatically detects proxy settings. This will simplify the process of installing NetExtender and logging in, by reducing the number of security warnings you will receive. The proxy server must support Web Proxy Auto Discovery Protocol (WPAD). Pull down the notification bar and click NetExtender to open the NetExtender user interface. of VPNproperty onSecuritytab 4. In the Save profile drop-down menu you can select Save name and password (if allowed), Save username only (if allowed), or Do not save profile. We have an NSA 3600 and are using LDAP for authentication against a Windows Server 2019 AD Domain Controller. 5. To sign in, use your existing MySonicWall account. 14. For best results, the latest firmware should always be used with the latest client. Tap Close to close the option display on this screen. 8. To allow the system to generate it, tap Yes. It treats affected devices as being in both the WLAN and LAN zones, and the rule to block to the WLAN supersedes the rule to allow to the LAN. 12. 1. 2. 2. The information provided in the NetExtender Status window is described in the table on Installing NetExtender Using the Mozilla Firefox Browser. During authentication, the SSL VPN server may be configured by the Administrator to request a client certificate. For example, if the server name is engineering, the printer name is color-print1, the domain name is eng, and the username is admin, the command would be the following: net use LPT1 \\engineering\color-print1 /user:eng\admin. I can connect from another machine with the same user without problems. 3. For example, to launch Microsoft Outlook, enter the following command: C:\Program Files\Microsoft Office\OFFICE11\outlook.exe. 2. When Firefox restarts, the NetExtender Status window displays, indicating that NetExtender successfully connected. The NetExtender log displays information on NetExtender session events. To view the routes that NetExtender has installed, select the Routes tab in the main NetExtender window. 1. To manually configure NetExtender proxy settings, perform the following tasks. I did not advise the users to try the GVC to see if that fixed the problem. To filter the log by type of entry, go to Filter > Level and select one of the level categories. Return to the SRA portal and click the NetExtender button. NetExtender is also compatible with the Mac OS X Lion 10.7. The last domain you connected to is displayed in the Domain field. 4. To display a summary of your NetExtender session, click Connection Status. Indicates the name of the server to which the NetExtender client is connected. Click the Remove All buttons to delete all connection profiles. Tap Remove selected to remove the profiles that have check marks next to them. I am sure its something simple I have missed! If One Time Password is enabled on the Dell SonicWALL SRA appliance, the One Time Password prompt is displayed. Select Automatically reconnect when the connection is terminated to have NetExtender attempt to reconnect when it loses connection. That is definitely something we should test. We are running the latest firmware version (6.5.4.6-79n) and the latest NetExtender version (9.0.279) since that updates automatically when the NSA 3600 firmware version is updated. To disable packet capture, uncheck this check box. Since March more of our users have been working remotely and for longer periods of time. 6. 10. The log displays all entries that match or exceed the severity level. When finished configuring the proxy server settings, tap OK. To change your password when prompted by NetExtender, perform the following steps: 1. 5. To use NetExtender for the first time using the Firefox browser, perform the following: 1. To display the routes that NetExtender has installed on your system, click the Route Information option in the system tray menu. Dell SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. I collect the tracing, the log files are on http://dl.dropbox.com/u/9166538/rastrace.zip, I have found the solution on another post. Type the IP address of the proxy server into the Server field. Note Only rooted devices are supported for NetExtender Android in Dell SonicWALL SRA.The rooting requirement is due to limitations and restrictions of the Android platform. The drop-down menu at the bottom of the window provides three options for remembering your username and password: Save user name & password if server allows. 7. Typically, PINs are required to be 4 to 8 digits. To create a free MySonicWall account click "Register". 3. Adding the SonicWalls Self Signed HTTPS Management Certificate to the Windows 10 computers to make it trusted. Indicates the amount of traffic the NetExtender client has received since initial connection. The installer will ask if you want non-root users to be able to run NetExtender. 2. In this case, users must select a client certificate to use when connecting. toPoint to Point Tunneling Protocol (PPTP). 4. 8. Please keep in mind that domain names are case-sensitive. The scripts can be used to map or disconnect network drives and printers, launch applications, or open files or Web sites. To type in a PIN yourself, tap No and skip to 7.. 6. You can also disconnect by double-clicking on the NetExtender icon to open the NetExtender window and then clicking the Disconnect button. To clear the NetExtender Log, select the Clear NetExtender Log button. The easiest way to import the certificate is to click the Import Certificate button on the Virtual Office home page. The first time you connect, you must enter the domain name. To use NetExtender on your Linux system, your system must meet the following prerequisites: Linux Fedora Core 15 or higher, Ubuntu 11.10 or higher, or OpenSUSE 10.3 or higher. I then tried range . 11. If this check box is not selected, the DOS console window will remain open while the script runs. The NxConnect.bat file is displayed. SonicWALL NetExtender is a software application that enables remote users to securely connect to the remote network. This topic has been locked by an administrator and is no longer open for commenting. The NetExtender Properties window is displayed. To enable data compression of captured packets, check the Enable data compression check box. To disconnect a network drive, enter a command in the following format: For example, to disconnect network drive z, enter the following command: 6. 3. 7. (seems that the first time didn't look very well xD), The solution is: "explicitly setting theType To install NetExtender on your Linux system, perform the following tasks: 2. Tip Having NetExtender save your user name and password can be a security risk and should not be enabled if there is a chance that other people could use your computer to access sensitive information on the network. She was getting a Windows Remote Access Service error. Under User<Setting|Authntication|Disable Case Sensitive Usernames. You are prompted each time until you tap Yes. Wait for the token code to change on the device, and then type the code into the field on your smartphone and tap OK. 9. To display the NetExtender Profiles screen, start NetExtender and then press the options or menu button on the smartphone and tap Profiles. If this option is not checked, you will only be able to access the NetExtender UI through Windows program menu. Mobile Connect acts as a NetExtender client when connecting to the Dell SonicWALL SRA. 4. If an older version of NetExtender is installed on the computer, the NetExtender launcher will remove the old version and then install the new version. By default, the NxConnect.bat file contains examples of commands that can be configured, but no actual commands. To clear the debug log, select the Clear Debug Log button. To enable the script that runs when NetExtender disconnects, select the Automatically execute the batch file NxDisconnect.bat check box. You must be logged in as root to install NetExtender, although many Linux systems will allow the sudo ./install command to be used if you are not logged in as root. Dell SonicWALL SSL VPN supports NetExtender on Linux. Select on Certificates and then Add. 6. Select radio button for Computer account. Alternatively, the SonicWALL Mobile Connect client can be used for smartphones running Android version 4.0 or higher. 2. When the wireless SonicWALL models have the wifi in bridged mode, it can cause traffic to be blocked. When you have finished editing the scripts, save the file and close it. 2. 7. If you are connected to an appliance running the 4.0 release or you do not have an Active Directory account, the User field displays the login name, such as seng. 11. NetExtender supports various two factor authentication methods, including one-time password, RSA, and Vasco. Within the NetExtender Properties dialog box, click the Packet Capture heading in the menu on the left panel. Its not new we have experienced the issue on at least one workstation before the upgrade. Welcome to the Snap! 3. To have NetExtender launch when you log in to your computer, check the Automatically start NetExtender UI. Click the Internet Explorer proxy settings button to open Internet Explorers proxy settings. 5. Select Disconnect an active connection to have NetExtender log out of all of your SSL VPN sessions when you exit a NetExtender session, Configuring NetExtender Connection Scripts. 3. Its my understanding that the Windows Local Security Authority Subsystem Service (LSASS) handles password changes on the client. All rights Reserved. Enter either y for yes or n for no. Note The NetExtender command line interface is only available on Windows platforms. Tap Close to close the option display on this screen. 18. Verifying NetExtender Operation from the System Tray. To map a network drive, enter a command in the following format: net use drive-letter\\server\share password /user:Domain\name. To open a Web site in your default browser, enter a command in the following format: 11. You can use the link below to contact support. If you choose to set a maximum size, use the adjoining arrows. The users have to log into their workstation with the old password, but log into the VPN with their new password. Installing NetExtender from Internet Explorer. To disconnect a network printer, enter a command in the following format: 8. 2. Could you please check that? The NetExtender client has been known to work on other distributions as well, but these are not officially supported. To exit from NetExtender, perform the following steps: 1. 20. Indicates the current NetExtender throughput rate. If you do not have Java 1.5, you can use the command-line interface version of NetExtender. Click the Install button. Entering your credentials here causes NetExtender to save them, so that you can automatically connect to the proxy server during subsequent logins without being prompted for credentials. If this check box is not selected, the DOS console window will remain open while the script runs. Under Proxy, select the Use Proxy check box to configure NetExtender Android to access external networks through a proxy server. Tap Exit to quit the application. After entering the PIN or creating a new PIN, the Two Factor Authentication process requires you to enter the token code shown on your token device. The NetExtender login window is displayed. Click the Log Viewer button to view the current NetExtender log. The next screen shows the connection. 15. 4. 5. Note The specific command directory may be different on your computer. The options are displayed at the bottom of the screen. The NetExtender Android client supports the following features: The NetExtender Android installer is available on MySonicWALL in the standard apk package format. SonicWALL I have a user who is using NetExtender. 3. 4443 is the port for logging into the SW, I didn't look correctly at the VPN! The domain name is case-sensitive. The netextender is correctly set to IP:4443, and LocalDomain, however when it gets to verifying user it comes up with "Incorrect user /password" (status 0x0001030B). 7. Hi, when trying to connect to VPN the dialog connection hangs on the step "verifying username and password". Installing NetExtender on Android Smartphones. The IP address or hostname of the SSL VPN server. If a proxy server is configured in the smartphone (via Preferences), the Proxy Authentication screen is displayed next. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The NetExtender session disconnects. To view NetExtender version information, select the About option. 2. Computers can ping it but cannot connect to it. To launch the NetExtender CLI, perform the following tasks: 1. Configures proxy settings for NetExtender. Type your old password into the Current Password field, then type a new password into the New password field and again into the Type it again field. 5. Type the port number of the port that the server listens on into the Port field. The up and down arrows appear white when data is passing through the VPN tunnel. The display shows all subnets currently available from the smartphone. To configure NetExtender Preferences, select NetExtender > Preferences. 5. To configure NetExtender Connection Scripts, perform the following tasks. I have verified that I'm using correct user/pass multiple times. 9. The Virtual Office displays the status of NetExtender installation. If your smartphone is synchronized to your email account, you can pull down the email notification from the top bar, or switch to your home page and access your email from there. 2. The following Technical Notes provide more information on advanced NetExtender scenarios: Running NetExtender on a Different TCP Port:http://www.sonicwall.com/us/support/2134_3154.html, Using the Dell SonicWALL CDP Agent over a Dell SonicWALL NetExtender Connectionhttp://www.sonicwall.com/us/support/2134_3487.html, Using Dell SonicWALL NetExtender to Access FTP Servershttp://www.sonicwall.com/us/support/2134_3465.html, Resolving NetExtender Error With McAfee Enterprise 8.5http://www.sonicwall.com/us/support/2134_6813.html, http://www.sonicwall.com/us/support/2134_3154.html, http://www.sonicwall.com/us/support/2134_3487.html, http://www.sonicwall.com/us/support/2134_3465.html, http://www.sonicwall.com/us/support/2134_6813.htm. Wait several seconds. 12. Use proxy server - Select this option to enter the Address and Port of the proxy server. Checking Status, Routes, and DNS Settings. NetExtender allows users to customize the link speed that the NetExtender adapter reports to the operating system. 0 5 5 comments Best Top New Controversial Q&A Once the pin has been accepted, you must wait for the token to change before logging in to NetExtender with the new passcode. After unmounting the Android SD card from your computer, tap Turn off USB storage. Change directory to where NetExtender is installed. 19. Displays the status of the current NetExtender session. Using the file browser, locate the apk file and run it to install NetExtender Android. Pull the NetExtender plug-in to Chrome Extensions. Tap Connect to accept the default option (Save user name & password) or select a Save or Always ask option from the drop-down list. Note To allow non-root users to run NetExtender, the installer will set PPPD to run as root. On the Android smartphone, pull down the notifications. To do this, you first must move up to the root drive by entering the cd .. command. The NetExtender Properties window is displayed. I'm so glad that I saw this post because we have been experiencing the same issue for the past week or so. Click the icon to display NetExtender options. Tap OK. When NetExtender completes installing, the NetExtender Status window displays, indicating that NetExtender successfully connected. The domain name is case-sensitive. 13. Dell SonicWALL SSL VPN provides users with the ability to run batch file scripts when NetExtender connects and disconnects. Use automatic configuration script - If you know the location of the proxy settings script, select this option and enter the URL of the scrip in the Address field. By default, this option is disabled and asynchronous PPP is used. 6. (Optional) Timeout duration, after which the session is disconnected. All of our users are still on Windows 10 Pro/Enterprise 1909. Type your password into the Current Password field, then type a new password into the New password field and again into the Type it again field. Ive just noticed that they have the SW in bridges mode! Optionally, you may now also select to Hide the console window. I have just setup SSL VPN on a SOHO 250 Wireless. (Optional) Displays only the profiles that are saved for the specified domain name. When remote users with domain joined computers that are connecting via NetExtender change their password the users Active Directory password changes, but clients password is not updated. If an older version of NetExtender is installed on the computer, the NetExtender launcher removes the old version and installs the new version. I have created a local user (not LDAP), and added them to the SSL VPN Services Group. After viewing the temporary password in your email or copying it to your clipboard, tap the NetExtender application icon to return directly to this screen. In the Software Type drop-down menu, select one of the following: 4. To view details of a log message, double-click a log entry, or go to View > Log Detail to open the Log Detail pane. 7. Likewise, if a new client is used with older firmware, some client features may not be functional. Click OK to save it to your default download directory. Once the NetExtender application is installed, a message appears instructing you to restart Firefox. The first time you launch NetExtender, you must first add the SSL VPN portal to your list of trusted sites. For information about installing and using SonicWALL Mobile Connect, see the SonicWALL Mobile Connect User Guide at:http://www.sonicwall.com/app/projects/file_downloader/document_lib.php?t=PG&id=482. 8. Nothing else ch Z showed me this article today and I thought it was good. Before connecting to the new version of NetExtender, users may be required to reset their password by suppling their old password, along with providing and re-verifying a new one. If an Administrator has configured RSA pin-mode authentication to be required to connect through NetExtender, users will be asked whether they want to create their own pin, or receive one that is system-generated. (Optional) Displays only the profiles that are saved for the specified user name. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) 1. If no PIN has yet been configured, or if the Administrator has reset the account, the following screen asks if the system should generate a new PIN. Mobile Connect is compatible with SRA and is a free download from iOS and Android (4.0+) app stores. The NetExtender is 9.0.277 downloaded direct from the appliance. PPP Sync Mode - Specifies synchronous PPP. A pop-up window may appear, prompting you to accept a certificate. The NetExtender icon is displayed in the task bar. NetExtender notifies you while disconnecting. Click the NetExtender (Android) link. Also I see that you are using a 2019 server where as @CFT is on 2008 R2. 10. Launch the Windows Command Prompt by going to the Start menu, select Run, enter cmd, and click OK. 2. 1. Windows clients must meet the following prerequisites in order to use NetExtender: Windows Vista Service Pack 2 (32-bit & 64-bit). It is recommended that you add the URL or domain name of your SSL VPN server to Internet Explorers trusted sites list. 11. To have the NetExtender log-in window display, check the Display NetExtender UI check box. The system tray menu displays the default route and the associated subnet mask. 3. 16. To view options in the NetExtender system tray, right click the NetExtender icon in the system tray. To view NetExtender routes, tap the Routes tab. To install and launch NetExtender for the first time using the Chrome browser, perform the following: 3. Some Android smartphones require you to hold the OK button for clipboard access. If you chose to generate the PIN yourself, type a PIN into the PIN field and again in the second field to confirm it. With NetExtender, remote users can virtually join the remote network. 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