When users are placed into the lobby of a meeting, they are categorized into three groups to simplify user screening and meeting admission choices: Internal users (authenticated users in your organization), External users (authenticated users in external organizations), Unverified users (users who have not signed in and are not authenticated). The meeting lock controls allow an administrator to do the following: Automatically lock the meeting 0, 5, 10, 15, or 20 minutes after the meeting starts. Locking Webex meetings affects the meeting entry behaviour for all users. To increase security for meetings on your site, you can prevent third-party virtual cameras from loading in Webex Meetings. 0000003555 00000 n Webex App is an all-in-one app. You can also invite people outside your organization, such as vendors and customers, to collaborate with you. Open manual Contact Partner web User Review of Webex Calling: 'Webex Calling was the program that we leveraged for all virtual calls throughout the company, prior to moving everything to MS Teams. Go to the Webex Training section, and check Enforce training password when joining by phone. Employees and external parties using, or having access to Cisco assets, are made aware of the policies concerning their acceptable use as defined in the Cisco Policy and IT Handbook. Operating system, middleware, and application hardening involves: Security-sensitive ongoing hardening, Security review and acceptance validation prior to production deployment, Vulnerability scanning and assessment, Implementations and configurations of robust logging, Prudent configuration of access controls, least privilege and need-to-know. Help secure your users Set risk-based access policies and see user activities. The team manages and controls the networksnot only to protect them from threats but also to maintain security for the systems and applications using the network, including information in transit. View with Adobe Reader on a variety of devices, tools.cisco.com/security/center/publicationListing.x, cisco.com/web/about/doing_business/trust-center/transparency-report.html, Contact Cisco Sales to get started with a free 90 day trial of Webex Calling, Learn more about security on the Webex collaboration platform, Learn more about the Webex Single Platform Advantage, Webex Control Hub Diagnostics and Troubleshooting At-A-Glance. Public awareness of a vulnerability affecting Cisco products may lead to a greater risk for Cisco customers. Not using the same username and . Webex Calling has business continuity plan scripts for its operational units. Sign in to Site Administration, and go to Configuration > Common Site Settings > Audio Settings. *Lock out an account after a configurable number of failed login attempts, Deactivate an account after a configurable number of inactive days, *Add a CAPTCHA security check in the signup form which requires new users to type the letters or digits of a distorted image that appears on the screen, *Require email confirmation of new accounts, Require specific rules for password format, length, and reuse, Create a list of prohibited passwords (for example, password), *Force users to change password at regular intervals, Set a minimum time interval when users can change their password, Require strong passwords for meetings (Include registration and panelist passwords), Webex best practices for secure meetings: Site Administration, Small business account management (paid user), Enable Personal Room (When enabled, you can turn this on or off for individual users), Automatically lock the meeting [x] minutes after meeting starts, Webex Meetings Security and Personal Room Security, They wait in the lobby until the host admits them, Enforce meeting password when joining by phone, Enforce meeting password when joining by video conferencing systems, Enforce event password when joining by phone, Enforce training password when joining by phone, Show CAPTCHA when attendees enter a host's Personal Room, Require login before site access (Webex Meetings, Webex Events, Webex Training), Require users to have an account when joining by phone, Hide meeting link from attendee view within meetings (Meetings and Events), best practices for secure meetings for hosts, Use Scheduled Meetings for comprehensive security, All meetings: Lock meetings after a default time, All meetings: Use the lobby to control meeting access for guest users, Know who you're letting into your Webex meeting, Scheduled meetings: Enforce meeting password when joining from phone or video conferencing systems, Scheduled meetings: Don't allow attendees to join before the meeting host, Personal Room Meetings: Use CAPTCHA for guests joining Personal Room Meetings, All meetings: Disable callback to certain countries, All meetings: Control content sharing and file transfer, Create custom session types for your Cisco Webex site, in Site Administration, Allow participants to share during meetings, All meetings: Make all meetings accessible only to users in your site, by requiring sign-in when joining a meeting, event, or training session, All meetings: Hide the meeting link from attendees, within meetings, prevent third-party virtual cameras from loading in Webex Meetings, Webex best practices for secure meetings: hosts, Webex best practices for secure meetings: Control Hub. If spaces include people from outside your company, you'll see areas in the spaces highlighted, like the border, background, The organization maintains its operations, including spare capacity in multiple data centers, to ensure continuous availability. A lot of these updates are centered on security, and not feature, enhancement. !n|BJ@ :uliP K$A@R]k(JjJ@@584!w&"FA!%4bR 3K@ +l4 " L;00cNT##=('612`nX*0Y!%"XTHFk671Mb[ 3;"dP &i~ p`P1` )0yTmfye01}@tx c D^ endstream endobj 164 0 obj <>>> endobj 165 0 obj <> endobj 166 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 0.0]>>/PageUIDList<0 60232>>/PageWidthList<0 612.0>>>>>>/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Tabs/W/Thumb 143 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 167 0 obj [/ICCBased 175 0 R] endobj 168 0 obj <> endobj 169 0 obj <>stream 0000040542 00000 n There are multiple ways Webex is working to keep your data secure, ensure privacy, and helping you to meet your compliance challenges. 163 37 0000005301 00000 n This centralized collaboration management portal offers us troubleshooting Incident Command uses different mediums to publish information, depending on the severity of the security issue. Move work forward in secure work spaces where everyone can contribute anytime with messaging, file sharing, white boarding, video meetings, calling, and more. By default, all MacOS users can use third-party virtual cameras. In the Site Options section, check Enable Personal Room (When enabled, you can turn this on or off for individual users). Keep in mind, that using this option limits your meeting, event, or session to internal attendees (users with an account on your Webex site). For all organizations and their users, security is a fundamental concern. Webex Calling offers a scalable architecture, carrier class availability, and multilayer security that is validated and continuously monitored to comply with stringent internal and third-party industry standards. The Webex cloud is a communications infrastructure purpose-built for real- time audio, video, and content sharing. Subscribe LATEST INSIGHTS Craig's walking you through a deep dive of the Pros and Cons of Online Collaboration Tools for Businesses and the Security implications for Businesses who have Regulatory Requirements. trailer <<75DCCBF393BE467484FDA5155A20E2B7>]/Prev 1115602>> startxref 0 %%EOF 199 0 obj <>stream +j"E5y 7`lQ*Rf.FqKJc=i$ E endstream endobj 172 0 obj <> endobj 173 0 obj <> endobj 174 0 obj <>stream Meeting hosts can always use in-meeting controls to lock and unlock their meeting while it is in progress. Cisco Webex also shields data at rest. Cisco remains firmly committed to maintaining leadership in cloud security. Creating unlisted meetings maintains the security of sensitive information. For more information on lobby controls see Know who you're letting into your Webex meeting. Examples include: 24-hour daily onsite security personnel, Non-descript and unmarked facilities with natural boundary protection, Silent alarm system with automatic notification of local law enforcement, Building code compliance to local governmental standards, Automatic fire suppression systems, dual alarm (heat/smoke), and dual interlock with cross-linked event management, N+1 redundant Uninterruptible Power Source (UPS) system supporting the entire data center capacity, with redundant backup generators, Location specific disaster recovery plan (seismic, flood control), Biometric scanning and/or 2-factor authentication for access, All ingress and egress through vestibules (man-traps), Access requires a valid government-issued photo ID, and all access history is recorded for audit purposes, Authorization required prior to access and provided only for legitimate business need, Shipping and receiving are walled off from co-location areas, For both ingress and egress, all material is inspected upon arrival by onsite security staff. Help secure your devices Force PIN-lock and remote wipe compromised mobile phones. If you disable the use of third-party virtual cameras for your site, only Webex can access these permissions. Value. Privacy, security and transparency: Our three security principles. Operations management is responsible for all assets deployed within the service platform environment. In the Webex Meetings Security and Personal Room Security sections, check Automatically lock the meeting [x] minutes after meeting starts, and choose the number of minutes from the menu. If you permit content sharing at the site level, meeting hosts can choose whether to allow all participants to share. Administrators can search and extract any content, including such data as time stamps, space IDs, and participant IDs. Webex Calling protects information assets in a manner commensurate with their sensitivity, value, and criticality. They wait in the lobby until the host admits them - (Default setting) This option is the minimum recommended level of security. Understanding the security features as site administrators and end users can allow you to tailor your Webex site to your business needs. Not sure You will learn about the Cisco tools, processes, certifications, and engineering methods that secure Webex Calling and the Webex collaboration platform. Webex App. . Webex Cloud allows users to focus on what matters most. #CloudCalling . Follow these best practices to help ensure security for your Webex meetings, trainings, and events. Webex Calling is a cloud-based phone system that is optimized for midsized businesses. For additional information, see the Webex security technical paper. Ciscos Incident Response Plan Management Manual follows the National Institute of Standards and Technology (NIST) 800-61 Computer Security Handling Guide. HW]L3mp0 g={l<1Bl67v64aMT]m">Tj/U+uR[RJFjV;3-xs;;W^]#."N@?/lnk !kaM.n^t}:A 9RX[?RjF[a FR? B}._X{o Existing on-premises PBX calling systems just won't cut it with your people working in the office, at home, and everywhere in between. We recommend that you enforce password requirement on users joining scheduled meetings from phone or video conferencing systems. 0000003518 00000 n easy to bring people together, think about how you want to control whos in the space. Integrations include Active Directory user account replication, Single Sign-On (SSO) with major providers (i.e., Okta, Ping Identity, etc.) Systems, software versions and upgrades are cross-checked and undergo suitable testing in a staging environment prior to acceptance for production deployment and use. 0000004608 00000 n All Cisco product development teams are required to follow the Cisco Secure Development Lifecycle (Figure 2). Stanley Toh, Head of Enterprise End-User Services and Experience, Broadcom Read More Leading the industry in VoIP calling. 0000041466 00000 n For all organizations and their users, security is a fundamental concern. This setting also applies to Webex Webinars. H\n0Q> 'Ejr!ojZatlC;5v&sww{lC2\OU&]?mKoxno%6>n>[. 0000001036 00000 n Updating your computer's software. 0000049965 00000 n Built on the latest technology and standards (e.g., SAML 2.0, OAuth2, REST), CI underpins Ciscos cloud collaboration portfolio and is built for growth, adaptation, and cloud-scale applications. PDF and Microsoft Word documents sent to spaces from Box. Effective security begins with Webex site administration; which allows administrators to manage and enforce security policies for host and presenter privileges. For audio, video, and screen sharing, we encrypt shared content using the Secure Real-Time Transport Protocol (SRTP). This process includes the following components focusing on policy: Ratification, approval, and implementation, Annual review, updates (as necessary), and recertification, Annual communication and awareness training. With Webex, security is foundational to collaboration, whether you are an information security professional, a compliance officer, or an end user. At the same time, Webex delivers a great user experienceone that doesnt compromise security. For example, an authorized administrator can customize session configurations to disable a presenters ability to share applications, or to transfer files on a per-site or a per-user basis. We have the mature processes and governance in place to protect your privacy and deliver security you can trust. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. This centralized collaboration management portal offers us troubleshooting Under the Webex Training section, check Require users to have an account when joining by phone. Independent reviews are conducted on a regular basis to ensure that information security processes are adequate, complete, fit for their purposes, and enforced. These data centers are strategically placed near major Internet access points and use dedicated high-bandwidth fiber to route traffic around the world. Therefore, we have developed a complex and extensive application that utilizes Calling Detail Records (CDR) to analyze calling patterns for fraudulent activity in order to assist Cisco operations and support teams in monitoring call traffic across the platform. Also, consider restricting video conferencing systems from dialing into a meeting that requires attendees to sign in. Webex Meetings Personal Rooms are a form of Webex meeting that are continuously available to the meeting host. Authenticated attendees in your organization join the meeting directly, while guests wait in the lobby. Even meeting titles can reveal sensitive information. Currently, as of the time of this review, the pro plan has been reduced from $18 to $15/ month. 0000027724 00000 n Work smarter with Webex Calling A seamless, unified experience Experience the simplicity and ease of a cloud calling experience that will transform your organization. With Webex Calling cloud messaging service helps to . Testing for the business continuity plan is scheduled annually. 0000058544 00000 n In the Webex section, check Require login before site access (Webex Meetings, Webex Events, Webex Training). Webex Meetings Cloud calling in all shapes and sizes Cloud calling is a secure, scalable way to serve your business communication needs. This setting applies to Events (classic). Looking for a solution from a Cisco partner? Webex conferences are slowly being phased out and replaced by Webex App. 0000166111 00000 n Similarly, if you allow attendees to join before host, consider not allowing them to join audio before host. This policy, together with the tiered support structure, helps to ensure that a support incident protects against revealing private data to an unauthorized person. transparency. Sign in to Site Administration, and navigate to Configuration > Common Site Settings > Options. All employees and contractors are required to sign off on having read and understood the Cisco Policy and IT Handbook. With Webex Calling features, connecting with people is easier than ever. All available security and compliance information information for Webex Call, its data handling policies, its Microsoft Cloud App Security app catalog information, and security/compliance information in the CSA STAR registry. Webex Webex now gives you more choice on where your stored data resides. As an administrator you can control the security features for all scheduled meetings on your Webex site. An employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment. The type of reporting varies according to the following conditions: Software patches or workarounds to address a vulnerability, or a subsequent public disclosure of code fixes is planned to address high-severity vulnerabilities. Webex Calling supports a wide range of Cisco IP Phones and connects them effortlessly to the cloud calling network. Segregation of duties is enforced as a method for reducing the risk of accidental or deliberate system misuse. Get end-to-end encryption for files, messages, and whiteboards. 0000039609 00000 n This security is end-to-end, so every component of your . For all these companies and agencies, security is a fundamental concern. , 7W_2n/BO~Mfq5?L.b]5i [wuOq"4,^h6' ]@8VLc3pgfyqjd\3`L6 ~^bYh'ZW8z:{`(=|1"Y~ae oEq{ s'8#OzF^F _v&"c"`_1Ks9!$/!It }.~_p~9_, UlOv[FNy[ZJGb&(} nb!Oqt@%n pn&`O5P!`="eR%u.! Hiding meeting and event links within meetings deters attendees from inviting unwanted guests by making the links less convenient to copy and share. In addition to using the meeting lobby and meeting lock features for personal room meetings, you can use CAPTCHA to detect and block attackers using robots and scripts to fraudulently gain access to your personal room meetings. Cisco Talos represents one of the largest commercial threat intelligence teams in the world with more than 300 researchers, Cisco Talos uncovers and blocks a broad spectrum of malicious domains, IPs, URLs, and files that are being used in attacks. Ciscos approach to security addresses the security of the network, systems, and the overall data centers that make up the Webex collaboration platform. Cisco manages our information security policy using a Security Lifecycle Management process. WebEx also has Call Me feature, which means you will receive a direct call when its time for the meeting. No matter where you are working, you can rely on Webex to call and connect with anyone on any device. Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution with centralized administration, security, and reliability you can trust. We will publish this data twice yearly (covering a reporting period of either January to June or July to December). The Webex Product Development team follows this lifecycle in every aspect of Webex Calling product development. All Webex services includingWebex Calling have secure default settings out of the box, thereby enabling users to start collaborating freely without having to worry about configurations. Security measures are employed regardless of the media on which information is stored, the systems that process information, or the methods used to transport information. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform. Online collaboration must provide multiple levels of security, from scheduling meetings to authenticating participants to sharing content. Not signed in (identity is not authenticated), Signed in, but belongs to an external organization. Verified External Users Users who have signed in, but belong to an external organization. Security is priority for Cisco. Devices are auto created in Unified CM . Create a SIP trunk for the calls to and from Webex via the Local Gateway with the following settings: Setting. If your organization works with sensitive information, we recommend that you require all users to have an account on your Webex site. Cisco Webex Managed Service Provider Share on social We will discuss some of these elements in this document. Webex Calling stores organization and user data that may be critical to your business. Webex Meetings Personal Rooms are intended to provide a quick and convenient way for trusted participants to meet, and therefore have a limited set of configurable security features. The 24x7 Webex Calling Security Operations Center (SOC) monitors system logs as well as Intrusion Detection System (IDS) and firewall alerts to detect and prevent attacks or misuse. Communications Webex Applications, Webex Room devices and the Webex Cloud occur over encrypted channels. This measure ensures that only people with an invitation can join the meeting when using a phone or video conferencing system. Webex Calling is used by many global companies to provide a secure and easy to use collaboration tool. Webex Calling is a cloud-based phone system optimized for businesses of all sizes. The identity of unverified users (users who have not signed in) can't be assumed to be true because they were not authenticated. 8.12 Information security incident management. For us, Webex Calling Webex Calling offers everything on a single app. For more information, see Create custom session types for your Cisco Webex site, in Site Administration. Our mission is to enable collaboration without compromise. You may want to record the calls that are made and received by certain users for various reasons, such as quality assurance, security, or training. Having dedicated teams to build and provide such tools takes away uncertainty from the process of product development. How Telesign is Meeting the Security Challenges in the Identity Space - Futurum Research Research Insights Services Webcasts Events About Contact identity space Join 92,000 Industry Leaders Get tech and business insights, breaking news, and expert analysis delivered straight to your inbox. 0000041094 00000 n Under Security Options in the Webex section: Go to the Webex Meetings section, and check All meetings must be unlisted. Webex Calling has enabled the Broadcom voice team to complete our on-premise migration to the cloud of 25,000 users across more than 100 sites and offices globally over the course of just four weekends. Participants who join using the Webex application must authenticate, so Webex doesn't prompt them to authenticate when they connect to audio. Log in to see additional resources. can also invite people outside your organization, such as vendors and customers, to collaborate with you. A note on terminology, Webex and the Webex collaboration platform are referred to various locations throughout this document, they reference the entire Webex product line including Webex Calling, Webex Meetings, and Webex App services and the infrastructure they run on respectively. This setting applies to Events (classic). These controls are defined, approved, implemented, and overseen by management or designated security officers. Webex Calling uses the following safeguards to protect data at rest: Encrypts data at rest using AES 256, Stores all user passwords with one-way hashing algorithms and salts, Encrypts other passwords (i.e., SIP authentication), Encrypts all backup files and archives. Depending on whether you have a Webex Meetings and Webex App account, or Webex App account only, there are several ways you can secure meetings - lock meetings, restrict access. The meeting host can see a list of attendees waiting in the lobby. Store content indefinitely, until a user deletes it, or per your policy. Encryption Provider ENC Security Leaked Sensitive Data for Over a Year Due to Security Misconfiguration https://lnkd.in/gviMgemQ --via Cyware Social The scope of the policies and controls are limited to access of the infrastructure and applications owned and operated or managed by the Cisco Customer Experience (Cisco Services) organization. It also provides a holistic approach to product resiliency. Information and systems interconnected by the networks are important business assets. Run On All Active Unified CM Nodes. Robust data center security A secure web conferencing solution has multiple pillars supporting it. 8.7 Vendor management supplier relationships. Have Involved in Implementation, Configuration of data & voice networks. Personal Room Meetings can be enabled or disabled for all users in your Webex site. 0000045230 00000 n If an asset is discovered within the environment that is not managed, it must either be assimilated under the operations management responsibility or removed and/or blocked from the environment. }!I6{OcR).$E3.48P*. A guest user is categorised into the following user groups: Unverified Users Users who have not signed in and whose identity is not authenticated. This software makes calls both audio and video in high difinition. When enabled, CAPTCHA applies to guests joining your personal room meeting. This requirement prevents anyone getting into the meeting or training session without proper credentials. Having vast knowledge on network and voice products from different . The Webex Security and Privacy Difference. Compliance with these standards entails maintaining a high level of operational security, performing vulnerability assessments and penetration tests, undergoing annual audits by a third-party auditor, and adhering to an SLA for incident response times. In addition, the Webex Calling solution is designed and engineered such that if one of its data centers becomes unavailable; traffic can be redirected and processed by another data center. Management and resources maintain strict control over the internal or external distribution of any kind of media. All the Webex products and services are built using Ciscos Secure Development Lifecycle (CSDL) which ensures that our products are built to a security baseline. . If your meeting is listed on your site or is not password-protected, unauthorized users could potentially gain access and initiate expensive calls without the host's knowledge or consent. Webex Calling Receptionist only includes basic reporting features, no profiled access, no CRM integration, no call notes, no VIP treatments All features that are natively built into our solution. Change management is crucial to successful implementation of any change. Cloud Computing Compliance Controls Catalog (C5), FedRAMP (Webex Teams, UCM Cloud for Government), European Commission binding corporate rules, European Commission standard contractual clauses, Webex Completes IRAP Assessment to the PROTECTED Level. 0000002171 00000 n The Cisco Security and Trust Organization - Incident Command is a dedicated global team that manages the inflow, investigation, and reporting of security issues related to Cisco products and services. Cisco partners with data center operators who have years of experience in design, implementation, and operation of large-scale data centers. Classifying media so the sensitively of the data can be determined, Destroying media when it is no longer needed for business or legal reasons, Determining whether to shred, incinerate, or pulp hand-copy materials so that data cannot be reconstructed, Secure storage containers for materials that are to be destroyed. We have always investedand will continue to investheavily in security and privacy. ){BO0 P+ Incremental backups are conducted daily and are stored offsite for at least three weeks, full weekly backups are stored offsite for at least three weeks, and some backups are retained for years. Meaningful description, such as Webex SIP Trunk. Detection, prevention, and recovery controls, along with appropriate user awareness procedures, protect against malicious code. The Webex App app encrypts messages, files, and names of spaces on your device before sending them to the cloud. This setting also applies to Webex Webinars. Webex for Government supports end-to-end encrypted meetings in Webex App and Webex Meetings. APTIV Succeeds in Getting Critical Tasks Done More Rapidly, Along with Bringing Security and IT Ops Closer with Tanium. Webex App uses various security frameworks, to protect your files and messages while in transit and when they're stored in the cloud. However, the app cant For example, you can add countries that you dont do business with, or from which you've received fraudulent or suspicious calls. To require sign-in, when joining a meeting or training session by phone, check the following boxes: Under the Webex Meetings section, check Require users to have an account when joining by phone. Join us at the Innovation Talk: The Next Chapter of Hybrid Work and discover how you can navigate the evolving landscape of hybrid work and cater to the new If you set the number of minutes to 0, your meeting is locked when it starts. Depending on the job role, additional security relevant training may be required. Any anomaly resulting in alarms is addressed based on severity. DeviceName. Brightcove Content . Easily direct calls Take more business calls with a phone menu, extensions, and intelligent call routing features. Webex Calling is affordable. When checked and the host requires sign-in, attendees must sign in from their phones. The Webex cloud is a communications infrastructure purpose-built for real-time audio, video, and content sharing. Calls could range from large team meetings, 1:1s and collaboration sessions. ISO is annually reviewed for recertification. One of these is a network of data centers protecting the application from physical threats. Cisco utilizes world-class data center vendors to provide the space and power required for the network and services to function. Cisco InfoSec is also responsible for continuous improvement in the Webex security posture. Webex enables strong passwords by default for any service, Webex has security cyber governance and is transparent when there are security issues. Cisco documents policies and procedures to handle security incident response and evaluation. The Webex App app uses advanced cryptographic algorithms to safeguard content you share and send. Webex helps to simplify business processes and improve results for sales, marketing, training, project management, and support teams. Webex is transparent about our privacy practices. The operations and security team preserves these logs to assist in future investigations and access control monitoring. With Webex Calling, you get performance, innovation, reliability, and securityall integrated into the market-leading Webex collaboration suite. provide strong encryption for messages and files linked to in-app automation tools like bots or integrations or to Adobe Acrobat The goal of incident management is to restore normal service operations as quickly as possible and minimize the impact on business operations. Information, information systems, and all related assets are critical and vitally important to Webex Calling business processes. It works on virtually any device, with these top benefits for mobile app users: Streamline As an administrator, you can force meeting hosts to use the site-wide default meeting lock settings, or allow the host to set the number of minutes after the meeting starts when it gets locked. Join 92,000 Industry Leaders. If you don't lock your meeting, anyone who has the meeting link can join it. That's why we are committed to supporting our on-premises based calling and contact center portfolio and enabling migration to our dedicated instance cloud offerings. The business impact analysis reflects on the organizations designs and evaluates its business continuity and disaster recovery systems according to levels of risk assessed against a variety of operational failure scenarios to ensure that operational commitments are consistently met. Cisco maintains a privacy data sheet that describes the data collected by the Webex Calling service, how such data is protected, and the retention periods for that data. SIP call control signaling between SIP endpoints and the service are encrypted using the following Transport Layer Security (TLS) versions and strong cipher suites. 0000000016 00000 n Webex Calling is a cloud solution delivered through the Webex cloud, a highly secure service-delivery platform with industry-leading performance, integration, flexibility, scalability, and availability. Adding Slido within meetings and expanding on what we already get from Calling makes the whole . This article collects the information you need in one place so that you can get started with hybrid services: design recommendations, end-to-end deployment guides (including how to register nodes to the cloud), troubleshooting tips, software release notes, and so on. Webex Calling provides the following features and benefits: Calling subscriptions for telephony users and common areas. When users search, matches are retrieved and sent to the user's device before they are decrypted. As part of the program, key vendors are periodically reevaluated to ensure there are no changes to their security posture. With standards-based Zero-Trust secure E2E encryption and secure identity, Webex is setting the security bar higher for confidential meetings on the Webex application and devices. Webex Calling was designed for carrier-class availability (99.99% availability). }l8lRN9Eb'Y}eck The combination of tools, processes, and awareness training introduced in all phases of the development lifecycle helps ensure defense in depth. Cisco Talos also feeds huge volumes of global internet activity into a combination of statistical and machine learning models to identify new attacks being staged on the internet. Carrier-class availability is achieved via the following techniques: Geographic redundancy (ten data centers on three continents; see Figure 3), Automatic data replication within and between data centers, Distributed Denial-of-Service (DDoS) detection and prevention. Read more about the Secure Development Lifecycle. Webex has security and privacy built into its approach to product design and delivery. It's processed and stored until it's decrypted on your device. You can lock meetings after you start it from Webex App. The Cisco Security and Trust organization provides the process and the necessary tools that give every developer the ability to take a consistent position when facing a security decision. Webex implements all features with security and privacy in mind. You'll find the following settings in Webex Site Administration: Configuration > Common Site Settings > Options > Security Options. All operational and security logs are retained for extended periods of time to ensure extended availability. Backup integrity is tested at least monthly in practice, and backup testing is required in conjunction with annual testing of the contingency plan. We will not be switching between apps on your devices as often, and it'll be easier to track the time your employees spend in Webex. Internal and external authenticated users have signed in and verified their identity. Being a global team, this was used before the pandemic, but during covid, this product became integral to allowing business to keep moving along and we . (Optional) Click the lock icon beside Automatically lock. These processes include the selection of key human resources, support and contact processes, system logging, monitoring, system testing processes, and network performance. These controls consist of standardized processes for requesting, approving, granting or revoking, modifying user access, user role definition. The network operations team regularly reviews these logs as part of capacity planning. 6h4|d;&q](8*L0C$ @3"X4*tW'b~YP)cI b5SP]Ft;'p\v9V8T4vS:X->HUB!p,rqM{@~0CWj!. 0000040515 00000 n Access controls consistent with this policy are applied to each system, application, database, or network utilized to manage various types of data classifications and the users who access that data. Webex Calling has ISO 27001:2013 certification and has been assessed against the additional controls of ISO 27017:2015 and ISO 27018:2019. We connect everything more securely to make anything possible. The Sultan Center. 0000040467 00000 n }O>nK=Usu.ewzgl2L5WU8X2>S?UL'6g/23O>9| Hosts can admit guests who are legitimate attendees, and deny entry to the attendees who aren't. See how Be The Match, in partnership with ePlus, harnesses Cisco's secure collaboration technology to save more lives, faster than ever. Businesses, institutions, and government agencies worldwide rely on Webex Calling for critical business communications. We absolutely recommend that you keep your number of administrators to a minimum. The default setting when a meeting is locked is Everyone waits in the lobby until the host admits them. Use the API to poll for events to archive application content. Webex 1w Our customers tell us that business continuity is key when choosing their tech providers. Led by the chief security officer for cloud, this team is responsible for delivering a safe Webex environment to our customers. If someone who wasn't invited join's a meeting, you can expel them from a meeting at any time. With sensitive data, companies trust Cisco. Find out how Cisco enables secure cross-company, cross-border collaboration while keeping your PII, message, files, and whiteboards data in your region of choice. 2.5 Cisco Security and Trust Organization Incident Command. Hosts can also configure meeting security, meeting options and attendee privileges when they schedule their meeting. %PDF-1.7 % Ciscos Security and Trust organization works with teams throughout our company to build security, trust, and transparency into a framework that supports the design, development, and operation of core infrastructures to meet the highest levels of security in everything we do. respects your data privacy, is highly secure by default, and has governance and Go to the Webex Training section, and check All sessions must be unlisted. SOC 2 attestation is also done annually. Technical vulnerabilities of information systems are monitored and logged. Cloud-based telephony must provide multiple levels of security for tasks that range from placing calls to authenticating mobile participants to collaborating using the Webex App and Webex Meetings services. Now is the time to consider an enterprise cloud phone system. 0000040953 00000 n Legal and compliance All voice call control and voice service elements are designed to automatically migrate (failover) from one data center to another if one data center becomes unavailable. Inside Cisco IT, we started using Webex Control Hub and haven't looked back. Hosts can't change the lock settings for their meetings. The service ensures that the appropriate levels of access controls are defined and implemented in the operating environment. Webex Calling is a core service within the Webex product line and runs on the Webex collaboration platform. This setting also applies to Webex Webinars. Schedule an Audio Conference with ANI/CLI Authentication As an administrator, you can allow Dubber to record all incoming and outgoing calls for . Because its so This provides unlimited data for e-discovery search and extraction and the ability to create flexible retention policies for data. 0000003667 00000 n And that's not all! Built-in security Stay connected and secure with 99.99% committed availability. Most internet and cell phone providers offer this for free or low cost to subscribers. Data centers are SSAE-16 and SOC-2 compliant, and are evaluated annually for SOC2 attestation of compliance in the areas of physical security perimeter, physical entry controls, securing offices, rooms, and facilities, protecting against external and environmental threats, working in secure areas, supporting utilities, cabling security, and delivery and loading zones. 2013 - 20184 5 . Inside Cisco IT, we started using Webex Control Hub and haven't looked back. User account and access controls meet the following security requirements: All users are assigned unique IDs and must authenticate for access to assigned privileged components, IDs and authentication credentials are not distributed beyond a single user and group/shared credentials are not shared or distributed, Addition, deletion, and modification of user IDs, credentials, and other identifier objects are controlled by the system, Restriction of access to privileged user IDs to the least privileges necessary to perform job responsibilities, Privileged users must be identified for specific access, Access for any terminated users is immediately revoked, Inactive user accounts are removed or disabled, Ability to manage IDs used by third parties to access, support, or maintain system components. If an event were to effect one of Ciscos offices, the Webex Calling Operations team would be able to operate the network and service elements remotely via secure VPN access from anywhere in the world. To constantly stay abreast of security threats and challenges, Cisco relies on: Cisco Information Security (InfoSec) Cloud team, Cisco Product Security Incident Response Team (PSIRT). Webex provides a secure environment that you can configure as an open place to collaborate. Go to the Webex Meetings section, and check Enforce meeting password when joining by video conferencing systems. We recommend using the following features for protection of your meetings: Scheduled Webex meetings are our recommended meeting type when security is important to you or your organization. Webex Calling is certified to these standards: SOC 2 Type II for applicable trust services criteria for security, availability, confidentiality. The security of our products is independently verified by a team with hundreds of security advocates across multiple functions. 0000005041 00000 n Unmanaged or unserviceable assets within the environment are not permitted. Webex Calling and the Webex collaboration platform provide multiple levels of security for tasks that range from administrative functions to end-user interactions. The system automatically generates an eight-digit numeric password for phone and video conferencing system attendees and adds it to the meeting invitation. 0000041858 00000 n is in the space before you schedule a meeting. it or let them in. The Webex Cloud is a communications infrastructure purpose-built for real-time web communications. Webex Review. 0000002121 00000 n Fewer administrators means fewer opportunities for site setting errors. You can add extra security by adding moderators for teams and spaces with sensitive information. Webex Calling was built from the ground up to provide end-to-end security for you. Attendees must have added a phone number and PIN to their profile settings to do so. We use Secure Hypertext Transfer Protocol (HTTPS) to encrypt data while in transit between your device and our servers, which This allows all stakeholders to be informed about the change, anticipate issues from any perspective, be aware of it occurring, and be able to attribute anomalous behaviors, should they occur to the change being introduced. You can also find out who joined your meeting. To change the lobby settings for scheduled meetings and personal room meetings. Webex Meetings Instantly meet face-to-face with the most engaging, interactive video conferencing solution. You can rely on Webex to do just that, as you might expect from a service by Cisco, one of the leading technology companies in the world. Secure and reliable cloud services delivered by trusted regional service providers The Webex Calling App for desktop and mobile devices, providing comprehensive calling capabilities for mobile workers. This paper outlines in detail the core security measures that underpin Webex Calling and the Webex collaboration platform infrastructure it runs on to help you with an important part of your investment decision. Inside Cisco IT, we started using Webex Control Hub and haven't looked back. who sees the information that's shared and can delete files and messages. Third-party virtual cameras require Webex to load their libraries and permit access to the camera. It includes the Cisco Cloudlock CASB, and is powered by Cisco Talos ClamAV anti-malware to help guard against threats. Webex Calling applications and services run on multiple servers within Cisco and third party data centers. Virtual meeting spaces such as WebEx, Google Meet, Microsoft Teams, and Zoom have also become targets. The interaction between the 2 is good and moving content and functionality between the 2 products and platforms is very easy. Webex Calling leverages cloud delivery to provide flexibility, rapid innovation, predictable operating expenses, and instant global scale while protecting your on-premises investments by connecting them to the Webex collaboration platform. In addition, we recommend that you require attendees to sign in when dialing in from a phone. Webex Calling implements data encryption for access-side network communications access. This requirement ensures that virtual cameras inherit all permissions that you grant participants, such as microphone and screen capture. Help secure your content Get end-to-end encryption for files, messages, and whiteboards. protects the identities of both senders and receivers. The organization adheres to guidance in ISO 22301, which specifies requirements for establishing and maintaining an effective business continuity management system. These tools alert personnel at the first sign of any problem so that potential issues can be resolved even before they impact the operations of the network. 0000004134 00000 n Cisco is committed to publishing data regarding requests or demands for customer data that we receive from law enforcement and national security agencies around the world. Support engineers also monitor network operations and respond to network emergencies as well as act as a critical communication link between customer support and its clients. 0000039325 00000 n 8.13 Business continuity and disaster recovery. The host must dial the Webex access number for the audio bridge, and then enter the host access code and host PIN, before attendees can join the meeting. The design of these controls provides for oversight and governance to the possibility of collusion. This is all part of our continuing global expansion effort to bring secure, quality, cloud communications to every region of the world. This feature avoids over-provisioning of multiple devices in Unified CM that helps to minimize the impact on cluster scaling and licensing usage. Are you a Cisco partner? Site administrators have the option to set up features in their organization that use existing security policies: Synchronize employee directories with Webex App. Important qualities include: Integrated collaboration One application for calling, meetings, messaging, polling, and events Consistent and intuitive experience Like other technology companies, we will publish this data six months after the end of a given reporting period in compliance with restrictions on the timing of such reports. If meeting security is your primary concern, we recommend using scheduled Webex meetings which have a comprehensive set of configurable security features. 0000017700 00000 n Webex Calling makes it easy to move to the cloud at your own pace by bringing all the functionality you need together for calling and collaboration in one simple package. Some examples of tools include: Product Security Baseline (PSB) requirements that products must comply with, Threat-builder tools used during threat modeling, Validated or certified libraries that developers can use instead of writing their own security code, Security vulnerability testing tools (for static and dynamic analysis) used after development to test against security defects, Software tracking that monitors Cisco and third-party libraries and notifies the product teams when a vulnerability is identified, 2.3 Organizational structure that instills security in Cisco processes. Webex security is built-in as a key foundational element and is secure by default. Data residency options Choose where your data is stored. Go to the Webex Events section, and check All events must be unlisted. You The operations team has extensive operational processes to support high availability. We recommend that you prevent attendees from joining before the host, unless you fully understand the security risk and require this functionality. For more information, see Allow participants to share during meetings. Asset management can include inventory of physical hosts as well as virtual machines. Deploy as cloud-only, or as part of a mixed network of cloud and on-premises PBXs, depending on your business requirements. m9R+|V}*OvBm`bgIfBRAGA?~DPOWUH\ZDZU ZjzN>k%L6YosLm``4AZ_%sLmzg`^@(r ;EG$Q6&GVv~M]UE?A0 O[r endstream endobj 170 0 obj <> endobj 171 0 obj <>stream Welcome! Allow attendee to join the audio portion of Personal Conference before host. In the Webex Allowed Callback Countries section, check or uncheck the corresponding check box for a country or region to enable or disable it. This unification saves us from learning a different interface for each different task. User Review of Webex Calling: 'We used Webex Calling as an organization primarily to make secure phone calls to other employees, external contacts, and track phone conversations seamlessly. Due diligence with policies, process, and procedures prevents any single person from accessing, modifying, or using assets without authorization or detection. The security management team determines the security features, service levels, and management requirements of all network services. Voice technology. Scheduled meetings are one-time meetings that are password protected and have a wide range of security features in meeting feature controls and attendee controls. 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