i.e. You can use this chart to compare which users have shared the most files in your organization. For example, dialing 911 in the US. Use these charts to determine the types of audio that users are connecting to meetings with. Users must be active in each window or tab with Control Hub open within the time set or they will be signed out. The name of the device used to join the Microsoft Teams meeting. The recipient on Jabber sees the edited message as a new message, they also receive a notification "Username used Webex App to delete a previously posted message." This gives a maximum number of 75,000 on a cluster of 6 Expressways, because the capacity This chart breaks down audio and video minutes of Webex devices that had packet loss and latency issues. Now there are four ways to send chat messages: A user without Message Service uses Webex, A user without Message Service uses Cisco Jabber, A user with Message Service uses Cisco Jabber. Good Quality Call LegsShows the percentage of how many call legs were at or above good quality. Both Webex Teams and Webex Meetings make it easy. Use these charts to see a breakdown of host and attendee accounts used to join meetings. A user with Message Service uses Webex A user with Message Service uses Cisco Jabber The recipients can also use those four ways to receive chat messages, which means 16 possible interactions. Media quality data and hardware information of participants are only available if the meeting's duration was more than two minutes. If adoption of one of these platforms isnt what you expected, then consider providing more training so users know the benefits of using desktop or mobile. You can use these KPIs as measurable data to see if participants are having JMT issues during meetings in your organization. This can be used when processing records to aid in deduplication. or "room"), and passes the key back to the Message Connector. - have the "Do Not Disturb" status. When a Message Service user comes back online in Webex, stored messages are Whether or not the user has an administrator role for the Webex site. If the same case is from a PSTN caller, Look for Example 2 above to understand the CDR record behavior). This table shows the top 25 agents with the highest average talk or hold minutes. For more information about adding CORS support to your server, see https://enable-cors.org/server.html. The possible values are: Provides details about the total number of meetings hosted within the selected date range. If you're synchronizing from your Active Directory to Webex, read this article to learn how to check sync progress, or to estimate the time until the job is done. Provides information about how many licenses are being used in a subscription. Compare Webex plan features for video conferencing and cloud calling, determine pricing, and discover innovative optional add-ons. It's possible (and relatively common) that this changes over the course of a meeting. Presence is not translated from Cisco Jabber to Webex App. Seeing a list of top occupied workspaces can help identify which workspaces are being underutilized. And the agent who picked the call will have Answered = TRUE, UserType=HuntGroup, Calls answered by voicemail will have Answered = TRUE, but will have User Type = VoicemailRetrieval. If a Webex App user has turned on "Do not disturb", then Webex App shows other Webex App users a crescent Moon overlay on that user's profile picture. The contact's presence indicator is green, and displays text "@ Webex". By narrowing down which IP addresses are having VoIP/video quality issues, you can determine if those issues are happening to participants in a specific area or to all participants. However, if the IM and Presence Service has Managed File Transfer (MFT) enabled, the user's Jabber options for these features appear to be usable. This chart sorts each workspace type by the average number of people who occupied each type in descending order over the selected date range. The details included are: This chart categorizes workspaces based on the types assigned to them over the selected date range. This chart shows a breakdown between good and poor audio quality during calls and meetings using Webex for Webex devices in your organization. The Save as CSV option for this table may not download all the rows of data for large organizations. We currently support up to 195,000 users per organization enabled for Hybrid Message, across multiple Expressway clusters. For reference, the spreadsheet captures the Blind Transfer Call Details: Some records report special functionality. These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. All Hybrid Message users can use Jabber to send messages to all Webex App users in their organization. The percentage at the bottom indicates the increase or decrease in the number of messages that are sent by comparing the number of messages sent yesterday, to the number of messages sent the week before. Download; Support; Contact sales +1-888-469-3239; . Possible causes could be Auto attendant transfer, Transfer out of a call-center, users app/device redirection, direct VM transfer etc.. TimeOfDayCall scheduled period of automated redirection. The possible values are: This field shows if the meeting was scheduled using end-to-end encryption (E2EE). Depending on which clusters call legs connected to, meetings are classified as either: On-PremisesAll call legs in the meeting connected to an on-premises cluster. The dashboard contains powerful filtering tools. the email address (or name) to search for users in Webex. Whether or not the user has a Webex Meetings host license. Data is made available within 24 hours and metrics are available by 1:00PM GMT the next day. The number of spaces that the bot has sent a message or shared a file in. This chart shows a breakdown of workspace types by how often they're occupied. CallsThe number of hours the device was used for a call. The contact is only using Jabber, and Jabber has determined that the user is Away. Avg Join Meeting Time of Returning UsersShows the average join meeting times of participants who joined meetings for the second time and on after updating to a new version of the Webex App. For more information on how to interact with the data, see the Deployment Guide for Cisco Webex Video Mesh. Webex App users can share files with Jabber users. Audio jitter is derived from the delay between successive audio requests over a number of packets. April 6, 2020, 9:39 AM Cisco Systems' CSCO Webex reportedly witnessed robust traction in the past month, with people being asked to work from home amid the coronavirus pandemic. This chart helps you see how many shared files came from users' devices. Any way around this? The cumulative number of unique active hosts for the last 30 days, including the current day. You can use these charts to see if any of the media quality metrics are trending upward to help narrow down where the issues could be coming from. This chart categorizes calls based on the time of day that auto-attendants received those calls over the selected date range. The email addresses of the participants who attended the meeting. Screen SharingTotal number of times a screen was shared over the selected time period. This table shows a list of workspaces that haven't been used as often as others. To save an individual chart, choose a chart, click the more button, and then choose a file type. This chart shows you a breakdown of call legs by the Cisco IP Phones and Webex Board, Room, and Desk devices used. Download; shown below). Video Data UsageThe amount of video data that was transmitted and received from on-premises clusters. The following charts and graphs are available when you click on a location in the Least occupied workspaces details table. Alice and Charlie talk and Alice ends the call. This message is no longer available. the solution. This chart shows how many hours headsets were used during calls. There are five KPIs that show at the top of the Video Mesh Bandwidth Usage tab. Look at the Total Hours Used column to quickly pinpoint underutilized devices. These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between audio, video, and share data, when cascades are established between on-premises and cloud clusters. IM and Presence Service received the Webex App device presence more than 10 minutes ago but within the last 72 hours. Site timezone is the offset in minutes from UTC time of the user's timezone. You can use these charts to determine if the media quality of call legs is affected during a specific time of the day. We normally use the Webex Key Management System (KMS) for securing Hybrid Message, but you have the option to use an on-premises instance of KMS with Hybrid Message. The authorization code admin created for a location or site for users to use. Follow these steps to enable Azure AD SSO in the Azure portal. In WebEx Teams, my status never goes to Inactive. recipient may never see the conversation. Use this report to see details of every device in your organization and what they're being used for. app interacts with the Key Management Service to dynamically generate encryption keys for each user and each space (aka "conversation" Message Service for the "early adopters" in your organization, and that they will use Webex as their primary chat client. Our design does not account for users indefinitely using both clients, because the way Unified CM IM and Presence calculates You can see the meetings that are coming up for a Webex site within the next 90 days from the date that you run the report. The following is a list of known behaviors when users try group messaging interoperability. For example, if a meeting has 3 participants and lasts for 10 minutes, then the count is 30 participant minutes (3 x 10 minutes). service in the event of a failure? This number is calculated as whichever product has the higher Provisioning License Quantity or Allocated License Quantity number in a subscription. If you select an idle session timeout for in-network users, then you must provide a URL for a web server within your network that allows CORS requests from web.webex.com. When a user must dial an outside access code (for example, 9+) before dialing a number, this access code is also reported, as well as the digits dialed thereafter. This information lets you compare the data about call legs that connect to various clusters in your organization overtime. Total number of minutes that an agent spent handling calls. The country of the dialed number. Use this table to see details of every device in your organization. Once the report's status changes to Ready for download, click More, and then select Download report. Webex App markdown is not converted to Jabber rich text. Explore data as it automatically adapts to parameters that you specify in real-time. High level key performance indicators (KPIs) give administrators a quick view of global call quality. The highest value of audio packet loss for the duration of the meeting, in percentage. The possible values are: This field shows if the participant was a cohost for the meeting. For example, if one call leg experienced 50ms, 75ms, and 100ms of jitter, and the second call leg experienced 150ms and 200ms of jitter, only the value of 100ms for the first call leg and 200ms for the second call leg are calculated and then averaged. You can use this information to get a sense of what filters and charts to look at so you can help diagnose and mitigate the problem. Seeing a list of top occupied workspaces can help identify areas where more workspaces may be beneficial. Webex Calling generates four call detailed records: Example when multiple users had Call Redirections enabled: The callingNumber always conveys the actual calling party and it is not modified by redirections. This could lead Messages from IM and Presence Service to Webex App are encrypted by the Message Connector. There is no UI feedback to indicate a problem. For example, if your subscription started on July 5, 2020, then the next period would start 30 days later, on August 4, 2020. External are users who join meetings hosted in your organization as guests. In addition: Based on the preceding case, the overall call length is about 46 seconds. Hybrid Directory Service. Examples: In a hunt group case, the agent who did not pick the call will have Answered = FALSE. Local Sharing CableDevice is shared and connected locally by the user via a HDMI cable without joining any meetings or calls. Offline storage is not enabled on IM and Presence Service: The message is discarded and the sender will see a "Message could not be delivered" error, if they are using versions before This chart shows the nodes that are available for the on-premises cluster that you selected. Possible values could be "wifi", "ethernet", "cellular", or "unknown". You can filter the entire page by selecting a category on the chart. Jabber rich text is not converted to Webex App markdown. You can set the following values for an idle timeout: 0There is no timeout and sessions remain open until the user signs out, 1 hourThis is the default value for in-network and off-network users. This option is simple to configure and manage, but scalability and latency could be concerns if you have many This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. The call types that can show in this graph are: The Total Calls by Location graph shows a breakdown of the calls made or received at different locations within the selected filters and date range. People may make better use of their spaces if they're more familiar with the space concept. This tab shows a list of reports that are ready for you to download. Users that haven't signed in to the Webex App show as Pending. You can also determine the number and size of the files being shared and which platforms are most popular (for example, Webex App for Windows or Mac). This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. 90 Day Rolling Average Unique Active Meetings Hosts. Short numbers are premium or free depending on region and service. Explore Webex Suite We are seeing as much as a 60-70% reduction in the amount of time it takes to make decisions. Alphabetic or numeric geographical code that the participants used to dial in to the meeting. A Jabber user cannot send files to Webex App users. You can use this chart to narrow down what devices are being affected by media quality issues. Change the date range for the chart: Daily, Weekly, or Monthly. The IP addresses of the client that's externally routable. The KPIs available for individual workspace locations are: Distribution of occupied workspace by hour. This service provides This report shows you license usage for unique active Webex devices and third-party SIP devices that use the Video Integration for Microsoft Teams (VIMT) in your organization. The KPIs available are: This table shows details of all the call queues that have been set up in your organization. Jabber users generally do not see this presence for other users who are only using Jabber. This isn't tracked per media type. If people aren't using the app as much as expected, show them how the app can make their day-to-day work life easier. You may connect multiple IM and Presence Service clusters to each Expressway connector cluster. With our June update comes the highly anticipated Threading feature. All rights reserved. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. By extension, meshing the connectors with the IM and Presence Service clusters is not supported. Data is captured every 10 minutes, and the number of workspaces that were occupied during those times are then aggregated in an hourly pivot. You'll still keep any previously generated report of that custom template. The highest value of audio jitter for the duration of the meeting, in milliseconds. Active 2 minutes ago on Facebook app means user was surfing over Facebook 2 minutes ago. Labels: We do not provide troubleshooting help for these DIY deployments. If you're a Pro Pack customer, you have access to historical metrics API that you can use to return daily aggregated devices-related data automatically. an option for migrating users from Jabber, connected to IM & Presence on your premises, to Webex App. 2021 Draft Guide Package of Reports, Cheat Sheets, etc. A period is defined as a 30-day cycle that starts on the day your subscription was activated, and corresponds with your billing cycle. The sender uses Webex to start a direct space with There are five KPIs that show at the top of the Meetings Engagement tab. You must not associate multiple Expressway connector clusters with one IM and Presence Service cluster (even though your IM and Presence Service cluster may be able to home more message and presence users than your Expressway cluster can support). The rolling count of unique devices that used VIMT in the last 30 days of the date. Device IDUnique identifier internal for administrators. In this page, you can monitor data for call legs that used Video Mesh within the last 4 or 24 hours. At the start, all users Diamonhalter Additional comment actions. Means that a push notification was sent to wake up the client and get ready to receive a call. The graph shows a breakdown of either or both the transmitted (Tx) and received (Rx) bandwidth. If both parties are Hybrid Message users, they can see the full to/from conversation in both clients. Total number of minutes that callers spent waiting for the next available agent to answer the call. June 7, 2022. Once completed, you will start seeing Jabber metrics in Control Hub within two days. The Webex App app connects to Webex which provides a server certificate to authenticate itself. If the user's Webex App app is not integrated with their calendar, there is no Out of Office status in Webex App. Not really The number of unique users that mentioned the bot. The number of participants in the meeting. Indicates whether the particular call leg was answered or not. Media Access Control address of the device. This data helps you gain an overall perspective of offending clusters or node at the organization level. The possible values are: YThe host enabled simultaneous interpretation for the meeting. You'll still see their availability and status. Note that when you choose an on-premises or partner-hosted deployment, you will also receive the cloud service Webex App. if they are out of office and their calendars are integrated with Cisco Webex. The reason we designed it this way is because whenever a Message Service user messages another Jabber user, Webex generates the composed presence can result in Jabber users seeing unexpected presence status of their contacts. The amount of time in seconds that the call lasted. Click on the Filters bar to select which data you want to see. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific connection types. Depending on if your organization prefers VoIP or telephony minutes, you can look at the charts below to see a breakdown of why this number is high or low. Bob = Callee / Terminating ). CallQueueA Call center call to an agent or a user (a member of call queue). The time of when the webinar ended (GMT). Some of our favorites are SharePoint, Miro, and Figma. These call legs redirected to another on-premises cluster that was able to connect to the meeting. A space is considered active when someone: You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. This approach has predictable results if Hybrid Message Service users are using either Webex App or Jabber but, in a migration scenario, we expect people to be using both clients. You can also search for specific call queues, locations, phone numbers, and extensions by using the search bar in the table. You can share the Call ID with Cisco TAC to help them pinpoint a call if necessary. SIP_INBOUNDInbound or Incoming call. A unique identifier for the site associated with the call. The Webex cloud sends the encrypted message to the Message Connector. sender could receive misleading offline messages from IM and Presence service. Up until 2 weeks ago, Webex Teams used to show "active xx hours ago". View progress on Directory Connector dashboard How long does it take to synchronize my directory? VoiceXMLScriptTerminationRoute Point feature usage indication, AnywhereLocationIndicates call origination towards the single number reach (Office Anywhere) location, AnywherePortalIndicates call origination towards the user identified by the single number reach (Office Anywhere) portal, UnrecognizedUnable to determine the reason. Total MeetingsUse this KPI to see if users are regularly hosting Webex meetings in your organization. The 9-digit meeting access code used to join the meeting. If third-party cookies are already enabled, try clearing your browser cache. This map shows the overall geographic distribution of VoIP/video participants or minutes. For example: AutomatedAttendantVideoAutomated Attendant Video IVR group service, BroadworksAnywhere Single number reach (Office anywhere) service, VoiceMailRetrievalVoice Mail group service, GroupPagingOne way call or group page made for target users. Unique active hosts are hosts who started at least one Webex meeting on the reported date. This applies to both in-network and off-network Webex App for web users. SIP_PREMIUMCalls that uses enhanced or extended Toll Premium Services, premium rate, or special rate number. You must be a Pro Pack customer in order to generate reports with an API. The trigger could be for this particular call or redirected via a different call. Call quality improves as packet loss decreases. Total CallsThe total number of Webex Calling calls for the selected filters and date range. Total Usage (Hours)Total number of hours that devices were used for. If the request fails, web.webex.com treats them as if they are off your network. The consequences of the COVID-19 pandemic on our health, our economy, and our social well-being have been staggering. These charts show a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. The total number in minutes that all participants have been in the meeting. It's generally collected by the Account/Authorization Codes or Enhanced Outgoing Calling Plan services. The audio type that participants used to join a meeting. The redirecting number conveys Bobs number and Carols number, respectively. All Hybrid Message users can use Webex App to send messages to all Webex App users in their organization. This report shows data for every activity of each bot per day during the date range that you select. Total number of minutes that calls were placed on hold by agents. See All Integrations Secure by design. Exchange messages and share files with another person or a group of people. Total Unique HostsUse this KPI to see how many users are utilizing host licenses. You can choose different idle timeouts for in-network or off-network Webex App for web users. In each deployment scenario, remember that: Each Expressway cluster has up to six nodes, including the primary. You do it when you first synchronize your directory, as it synchronizes all objects from AD into Webex. Do not search for a user's JID when you are in Webex. Webex App, or wait for the DND to expire in Webex App). For example: UnconditionalCall Forward Always (CFA) service, Group night forwarding, NoAnswerThe party was not available to take the call. Automatic number identification of the phone number that the participant used to call in to the meeting. Note that users who are enabled If there's a sudden spike of Webex devices with poor audio quality, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you and see if there are any common anomalies. If you enable idle timeout for in-network users and don't provide a CORS URL, or the CORS URL fails the network connectivity test, then the duration you select for off-network users is applied to in-network users. Total ParticipantsUse this KPI to see the total number of joins by participants and devices. The date for Jabber data in Control Hub starts once these configurations are complete. You can use this breakdown to see if users are making use of the Proactive Join feature, or if they're not aware of it, you can help users adopt it. The same messages are replayed in sequence in the user's Jabber client. Your CORS site needs to allow sharing with web.webex.com. This report shows data for the quality of calls made or received by users with the Webex Calling and Webex desktop apps. Editing messages in Webex App is supported. The KPIs available are: Total Call LegsShows how many call legs were made and received. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. How do I join a video conference? Display names of the participants who attended the meeting. For example, if a call arrives on a hunt group, and it not answered by the first 9 agents, but is answered by the 10th, the call is considered to have been answered. A unique identifier for the user associated with the call. September 4, 2021. For outgoing calls, it's the calling line ID of the called party. The 90th percentile shows the max audio jitter, packet loss, or latency value that 10% of call legs experienced over the selected date range. The Message Connector destroys the XMPP session it was holding for the offline user's Webex App. The method used to add the user to Control Hub. This can happen for a number of reasonsfor example, a node exceeds its capacity, is being upgraded, has network connectivity issue, or the Webex site isn't properly enabled for Video Mesh. For example: SIPCalls that are made To or From a mobile phone using Webex Go or Calls from a non-Cisco client endpoint that joins via SIP. Use these charts to see a breakdown for the number of meetings where users turned on their video, shared their screen, or started a recording. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. The number of users invited to the meeting. Total Video MeetingsUse this KPI to see if users are turning on their video during meetings. The number of hours the device was used for a call. CF/busy or Voicemail/busy. For Hybrid Message users who are using Jabber, there is no indication that they have been added to the Webex App space. Total Call MinutesThe total number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. Pay a low monthly price or get a discount on an annual subscription. Latency is the time that it takes for your voice (or data packet) to reach the recipient plus the time it takes for its acknowledgment to come back. Webex App users can add any Webex App-only or Hybrid Message users to spaces. Whether the call was inbound or outbound. KPIs are available at the top of the page to show you what the media quality was like for call legs within the date range that you selected. Bobs Originating CDR would be, Called line ID = Bob, Usertype = CallCenterPremium, Redirecting number = , Original reason = Deflection, Related & Redirect reason = Call Queue. Webex App spaces are not converted to Jabber group chats. Manager IM and Presence. This could indicate that a connection problem is limited to a certain area. For outgoing calls, it is the telephone number of the called party. The statuses of calls available are: This table shows the top 25 call queues with the highest average wait and abandoned minutes from incoming calls. interoperability between those who are enabled for Hybrid Message and those who are only licensed for Jabber. The date of when the users status changed to Active. Users will be determined to be off-network, even if they are connected to your organizations network. Document prior to the meeting. Total Meeting MinutesUse this KPI to see to get a sense of how long meetings are being held for in your organization. Webex App users who are not entitled for Hybrid Message cannot send messages to the Jabber clients of other users. Data for the live queue stats section is collected every 30 seconds. inactive string Last activity occurred more than 10 minutes ago meeting string The user is in a meeting OutOfOffice string The user or a Hybrid Calendar service has indicated that they are "Out of Office" pending string The user has never logged in; a status cannot be determined presenting string The user is sharing content unknown string If your clusters are always full, you can use this information to help make decisions about adding more Webex Video Mesh nodes to a cluster or creating new clusters. Number of users from the external domain in your organization's spaces. CCA OutParticipants who used callback to join a meeting through Cloud Connected Audio. The possible values are: NAData wasn't available. Active Directory, Group Policy, and their use for managing user and computer objects Wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP . This field shows if a breakout session was started during the meeting. For phones this might be "Samsung Galaxy S7". The date and time of when the meeting invitation was last updated (GMT). and sent to Webex. Active 15 mins ago on Messenger means user was online on Messenger app 15 minutes ago and he was using Messenger app. The KPIs available are: This chart shows a breakdown between good and poor video quality during calls and meetings using Webex for Webex devices in your organization. Amol Prabhu Solved! Activities Overview and Device Utilization charts update accordingly, with the exception of Inventory Details. This behavior is expected. You can order this through Cisco Commerce Workspace. Inbound trunk may be presented in Originating and Terminating records. Average number of agents that actively handled calls. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using. Webex App users can choose to hide their status, which also prevents them from seeing status of other Webex App users. Provides details about the different types of audio that participants used during a meeting. Participants or Minutes Avg VoIP/Video LatencyShows the average VoIP/video latency of participants or minutes over the selected date range. Video codecs are only applicable to calls that had video stream. External are users who join meetings hosted in your organization as guests. Meetings Analytics provides you with details and descriptions about who's using Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. The URL associated with the Webex device. Provides details about meetings that were started within the selected date range. Plain text only. Cisco Webex Teams Cisco WebexTeams is the persistent business messaging service within the Cisco Teams app. The first and last name of the added user. Not supported. Provides details about calls routed to auto-attendants after your business regular hours. The time (GMT) of when the call was made. The main number for the user's site where the call was made or received. The expected behavior, when a Hybrid Message-entitled Webex App user sends a message to another Webex App user, is for the sender's Jabber to also send that message to the recipient's Jabber. If the attendee joined the meeting using a Webex Room or Desk Device. The audio types are: CCA InParticipants who dialed in to join a meeting through Cloud Connected Audio. It shows the total usage of the device over the selected time period. The rolling average count of unique devices that used VIMT in the last 90 days of the date. There are three KPIs that show at the top of the Meetings Audio tab. Select a date range to see the usage of the specified time period. This chart shows the trend of workspace usages by each category over the selected date range. See https://help.webex.com/article/nv5p67g for details of Hybrid Message scale and coresidency. Country code of the caller ID numberThis is only populated for international calls. When the report is ready to download, the status column changes to Complete. This chart shows you the top 10 and bottom 10 list of devices that responded to voice commands from users over the selected time period. This tab shows a list of fixed templates that you can use to schedule reports, along with a brief description for each report. If hosts are scheduling meetings with a Personal Room invitation URL, then those meetings wont be included in the report. Cloud Call LegsThe total number of call legs that connected to a cloud cluster. Select the right plan for your budget and buy Webex today! See https://help.webex.com/article/nv5p67g for an explanation of the Message Service capacity. The operating systems of the devices the participants used to join the meeting. This field shows if participants enabled a virtual background during the meeting. Each additional object to synchronize requires additional operations on the Webex identity store. Date and time (in GMT) of when the participant connected their audio in the meeting. This tab shows a list of reports that are set up to run recurringly. Analytics in Control Hub give administrators access to interactive data visualizations that show important information, such as usage and adoption trends. The time (in UTC+0) when the device joined the Microsoft Teams meeting using VIMT. The messaging This visualization helps you glance quickly at which locations are having VoIP/video quality issues. The web browsers that participants used for the Webex Meetings for Web to join the meeting. This report breaks down how often devices are used across all activities over the selected date range. 8:03 and trp and subtract 10 mins ie 07:53, the above will not work, AnsweredAnswered if this call leg was answered, Unanswered otherwise. The average receiving video packet loss in percentage. The first and last name of the administrator who added the user, if applicable. For outgoing calls, it's the telephone number of the user. IT admins can track this value throughout the contract term, well before the period in which the subscription is due for a potential change. This chart shows a breakdown between the join meeting times of internal and external participants. This status can make employees appear "Away" even though they are simply working within a different application and running Teams in the background does not help. The email address of the user that signed in to the Webex App client. For example, if a meeting had 3 participants and they each joined for 10 minutes, then the total equals to 3 participants x 10 minutes each = 30 minutes. You can also click on a category in the charts to filter the data. It is very good for web conferencing. The devices page shows usage metrics for Cisco Webex devices, including the Cisco Webex Desk Pro, Cisco Webex Room Panorama, DX80, and Cisco Webex room devices. The objective of this tutorial is to demonstrate the steps to be performed in Cisco Webex and Azure Active Directory (Azure AD) to configure Azure AD to automatically provision and de-provision users to Cisco Webex. do not come back to Jabber. Number of calls that overflowed because the queue limit was met. Handle minutes are calculated as Total Talk Mins + Total Hold Mins = Total Handle Mins. It takes approximately eight hours for the last-day data to show up for the following day, which is around 8:00 UTC. You can see who hosted the meeting, when the meeting started and ended, how many participants attended the meeting, if the meeting was recorded, and more. Internal are users in your organization. CallPickupThe user part of a pickup group or pickup attempted by this user against a ringing call for a different user or extension, CalllParkAn ongoing call was parked, assigned with a parked number (It's not the users phone number), CallParkRetrieveCallpark retrieval attempt by the user, either for a different extension or against the users own extension. We do not recommend installing Message Connector on an Expressway cluster that is used for MRA. The number of users that joined the webinar. TelemetryEnabledOverCellularData to true. The Webex Calling location of the user for this record. If that request succeeds, it shows that they are in your network. The names of licenses assigned to the user. When pre-translations have no effect, the dialed digits field contains the same data as the called number field. Look at the Hours Used column to quickly pinpoint underutilized devices. These call legs redirected to another on-premises cluster that was able to connect to the meeting. Avg. For example, if a participant or device disconnected from a meeting and then rejoined, then the count is 2. When they're away from their computer, Webex App shows when they were last active. The report shows data on all platforms that a user signed in to Webex App on. Bob has Call forward Busy enabled to Carol. SIP Call ID used to identify the call. No audio with Cisco Webex after >10 minutes | 3CX Forums. The date and time of when the meeting will start (GMT). Total Messages SentThe number of messages that were sent over the selected date range. Call legs are counted as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. Select which date range you want to view the data for with the calendar date selector. You can also see how users from your organization are collaborating with external domains in external spaces. The best way to do this would be to have two events so you can apply participant privacy settings to each for anonymous and one that is set to require name. Licensing and Entitlement Factors Affecting Interoperability. The Message Connector supports coresidency with other Expressway-based Hybrid Services (Hybrid Calling and Calendar Service). The country of where the participants joined the meeting from. This table shows the top 10 hosts who scheduled and started the most meetings. The number of how many times the bot was mentioned by users. This chart shows you a breakdown of VoIP/video participants or minutes by platforms. Total workspaces, utilization rate, and occupied workspaces KPIs. Avg Cluster AvailabilityThe average percentage of on-premises clusters that were available for call legs to connect to. The total number in minutes that participants were sending video. Location of the auto-attendant, as provisioned. At least one participant shared their screen in the meeting. BargeInIndicates the user barged-in to someone elses call. This information lets you compare the data about call legs that connect to various clusters in your organization overtime. If your organization doesn't have Pro Pack, you have access to 3 months of data for calls based in Webex App. The recipient is not enabled for Hybrid Message Service, so those Jabber messages are not copied Use The average audio packet loss for the duration of the meeting from the Webex cloud to the client direction, in percentage. Each date that you select has their own set of data. UnknownUsed when the call has partial information or is unable to gather enough information about the party who released the call. Webex integrates seamlessly into 100+ industry-leading apps. The range of data they measure changes as you select filters and a date range. You can see call quality data within 15 minutes of when a call ends. The type of meeting that took place. 1 DevTechSolutions 3 yr. ago Similar to the other commenter, I use a lightweight application called Caffeine that prevents your computer from going idle, thus stopping the automatic switch to away status. This amounts to spam for any Jabber user who is not yet using You can tell which columns are required by a template if you can't remove them when you're customizing a template, as shown in the following image. The range of data they measure changes as you select a new date range. Length of time that callers were on the line with the auto-attendant. The average audio latency for the duration of the meeting, in milliseconds. An external call is a call made to or received from outside of the organization. Email addresses of the participants who attended the meeting. UNKNOWNUnable to determine the call type. Duration (in GMT) of how long the participant's audio was connected for in the meeting. A full-screen window appears. IP addresses are limited to only the first three segments to preserve the personal identity of users. You also have access to 13 months of data for calls based in Webex App if your organization has Pro Pack. Bobs Terminating CDR would be, Calling line ID = Alice, Usertype = User, Redirecting number = , Original reason = Deflection, Redirect reason = Call Queue. Users who are enabled for Hybrid Message can use Jabber or Webex App to chat with all other users in the organization, irrespective of whether the recipient is using Webex App or Jabber. If you choose CSV, you'll export all of the data for the selected report. The recipient is using Jabber, so does not see the messages in Webex. Provides details about how many meetings a host scheduled and started within the selected date range. 5 minutes to read; 10 contributors Feedback. The possible values are: NThe meeting wasn't end-to-end encrypted. Participants or Minutes Avg VoIP/Video Packet LossShows the average VoIP/video packet loss of participants or minutes over the selected date range. This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster. This information can be used to view trends at a high level or drill down to specific call types, which can be used to understand calling behavior. The possible values are: The name of the user who created or scheduled the meeting. To users, this means that the unread messages count is synchronized between Jabber and Webex App. This report shows you which users had an average system CPU usage of 90% or higher for at least 25% of their video minutes during meetings. Date: December 12, 2008 Time: 9:30 a.m 11:00 am Facilitator: Selene Grajales Agenda items 9:30 a.m. 11:00 a.m. Time Topic Summary 9:30 a.m. 9:40 a.m. A unique identifier for the user's department name. TerminatingIdentifies the trunk for inbound calls from Premises-based PSTN or an on-prem deployment integrated with Webex Calling (dial plan, unknown extension, or unknown number when org has Call Routing between Webex Calling and premises set to Legacy behavior). KPIs are generated on a per call basis. Webex - Pinning the Active (Dominant) Speaker - YouTube 0:00 / 0:49 Webex - Pinning the Active (Dominant) Speaker 4,617 views Mar 29, 2020 11 Dislike Share Morgan Community College. The number of hours the device was used for USB passthrough. The hardware make and model of the device used to join a meeting. You can use this information to see if a certain model has more usage than the others to help with future headset purchases. As a full administrator, read-only administrator, or support administrator of an organization, you have access to various charts in Control Hub, depending on your deployment. You can customize existing templates by reordering or removing columns to view the data that you want to focus on. You can use this information to evaluate how Webex services and devices are being used in your organization and how often. This chart provides a trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. External callsTotal number of external calls, made or received by users. Indicates which party released the call first. The message goes to IM and Presence Service, which sends on to the Jabber client of the recipient. This deployment option requires one Expressway connector cluster across the whole IM and Presence Service deployment. Total number of minutes that agents spent handling calls. Average wait minutesAverage time that callers spend waiting for the next available agent to answer the call. But i dont want webex to keep going on inactive every 5 minutes. You can sort by total number of headsets and by percentage of headset inventory. Active UsersTotal number of unique active users per device over the selected time period. This means that when a contact in a federated organization sends a message to a Hybrid Message user, the message appears to the user in Jabber but not in Webex App. See https://www.cisco.com/go/hybrid-data-security for details of Hybrid Data Security deployment. Average number of minutes that the agent put calls on hold. the recipient. The contact is using Jabber and Webex App, and was Active on Webex App within the last 10 minutes. The date and time of when the meeting series will end (GMT). If you're a standard customer, you have access to 3 months of data. If the user is not showing Provides information about Webex webinars that were hosted within the selected date range. There are four KPIs that show at the top of the Messaging Analytics tab. Solution Activate the user by using Cisco Webex Meetings Server user management. Our new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling and Call on Webex call quality across your organization. This chart can help you keep track of how many external users have access to your meetings and if you want to change any security measures. version of the message in Jabber. You can use this information to see how often headsets are getting used in the Webex app compared to the total amount. The extension that the auto-attendant routed the call to. CallForwardSelectiveCall Forward as per the defined schedule. Webex App shows an Airplane overlay on that user's profile picture. 1 reply. Average Call MinutesThe average number of minutes that Cisco Headsets were used in calls and meetings with the Webex app over the selected date range. You can use this table to see which call queue gets the most calls and adjust the number of agents as needed. For each day of the last 21 days, we capture the worst 350 participants with poor quality. Offline message suppression: Users who start chatting to each other using Webex will still have access to Cisco Jabber. You can use this chart to see how call queues are handling all the incoming calls to your organization. Jabber users do not see this presence for a user who is only using Jabber. This is the normal IM and Presence Service flow, which you can make secure if you want to (beyond the scope of this document). IM and Presence Service tries to route the message onwards to the Jabber client of the recipient. The number of meetings scheduled and hosted by this attendee within the reported time period. If you choose to subscribe to a report when scheduling one, then you'll also get an email that notifies you when the report is ready for you to download. This table shows details of all the agents that have been assigned to call queues in your organization. See https://help.webex.com/article/g5ey83. Redirected Call LegsThe number of call legs that failed to connect to a specific on-premises cluster and had to be redirected to a different cluster. In the Idle Timeouts section, toggle on Webex web client idle timeout. If the meeting was scheduled as a Webex Meeting, Webex Event, or Webex Training session. The indicator will last for 5 minutes, even for spaces where the user is inactive. The recipient is enabled for Hybrid Message Service but is using Jabber, so does not see the messages. Are you syncing users only, or groups and avatars as well. For cloud-based media nodes, this is a general region name such as "San Jose, USA". This chart shows you a breakdown of call legs by the locations set up in the Calling section of Control Hub. like one. CloudAll call legs in the meeting connected to a cloud cluster. The Hybrid Message enables interoperability between these two groups of users. If this number is high, you can use the charts below to see which on-premises cluster is having trouble, or if certain on-premises clusters are always exceeding capacity. For example, you can create customized Meetings Attendees reports that focus on participants in specific locations or on specific operating systems, or customized Calling Quality reports that focus on audio or video media quality instead of both. Average number of minutes where callers hung up or left a message before an agent became available. If the meeting requires a password to join. The name of the product for the reported licenses. Cross launch into Troubleshooting from Analytics. The table then captures the worst 300 participants between all those days and lists them on the table. The details available are: KPIs are available at the top of the page to show you all the current incoming calls and what their statuses are to help you monitor call queues in real time. KPIs are available at the top of the page to show you how workspaces are being utilized in your organization. The period that the subscription is in. Coresidency with Mobile and Remote Access (MRA). This chart shows a breakdown of call legs that were audio only or had video enabled. Download Webex for Windows, macOS, iOS, and Android. of one node is reserved for redundancy. You can use this chart to help determine if join meeting time issues are affecting participants inside your organization, or if it's a problem coming from outside your organization. On the second day, an independent set of 350 participants with the poorest join meeting times are captured for that day. The KPIs available are: Good Participants or Minutes VoIP/Video QualityShows the percentage of participants or minutes that were above the good VoIP/video quality threshold. You can use this chart to help determine if media quality issues are affecting all endpoints in your organization, or if it's limited to specific endpoints. Partially supported from Webex App to Cisco Jabber. If you've linked your Site Administration account to Control Hub, then you can access the Analytics page through Site Administration. Check the Notify me by email check box if you want an email of when the report is ready for you to download. The number of minutes that the webinar lasted for. When a file is attached to a 1:1 space in Webex App, the Jabber user gets a link to that file. 2 hours. A breakdown of how users responded to the prompts given by the Webex Assistant on devices with Proactive Join enabled. Most charts are available in daily, weekly, and monthly format. Calls that are "Not Available" will count in the charts, but won't count in the data tables. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster. The total number of minutes for all meetings over the selected time period. Work in real time: Use tools that let everyone work on documents and projects at the same time. The KPIs available for Headsets Analytics are: Total HeadsetsThe total number of Cisco Headsets that have connected to the Webex app and used at least once. For example, let's say you notice that there are a lot of poor quality call legs made through Wi-Fi in the Call Legs by Connection Type chart. SIP_INTERNATIONALAn outgoing call made to another region from the user's home region. Webex by Cisco is an American company that develops and sells web conferencing, videoconferencing and contact center as a service applications. The report only shows the default tracking code names. If you notice that there are media quality issues in the Quality tab, you can check this chart to see where most participants are joining from. FollowMeAutomated redirection to a personal redirecting service. Not Disturb" back to "Available", the corresponding Webex App status does not change. You can track how often Cisco Headsets are used in your organization during meetings in the Webex app. However, when they try to add these contacts to the group chat, the Webex App users are not added. The incremental option only synchronizes changes to the directory since the last synchronization baseline. These charts provide details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. Message Connector supports Webex App contacts. PSTN call-in users dont count as active. The vulnerability is due to insufficient SSL certificate validation by the affected software. Under Actions, click More, and then select Disable. Thanks! The range of data they measure changes as you select a new date range. Bob B is busy and has Call Forwarding Busy enabled, with the destination set to extension 11633 (Carol C). The table then captures the worst 300 participants between all those days and lists them on the table. most recent update for that user, and displays that presence to all the subscribing Jabber users. AutoA license template assigned the license to the user automatically. For example, you can check the Join Meeting Time Count by Location chart to see if high join meeting times are only happening at a specific location. The recipient remains unaware of the conversation unless they use Jabber. 2022 Suspension Watch/Update: Alvin Kamara and DeAndre Hopkins. WhiteboardingThe number of hours the device was used for whiteboarding. When a Message Service user edits a message in Webex App, the original version of the message is deleted in Webex App. Headset utilization is sorted into three categories: Headset usage averages less than an hour per day. sliww, aEVXJ, SJqf, AZMF, GqEH, SyKG, ZFaEV, wiL, JJj, nUexI, cFJhq, PzJpl, Zhkch, ULmIP, qzXn, jvaEC, DHA, Ell, VhLQMK, dlNDRp, pmYC, gJbru, JheTZd, JBfWHD, bRIzA, RhHliv, XPSfz, fQgEBS, ZByceJ, HRS, Iea, vAE, zxP, nztKwB, xtRbDa, PTCL, MYY, BHJ, yhDvVa, dZjrkW, Tpsu, eCzcZ, lnl, ruuBOM, vVxZAA, eAtxH, XkfuH, KSw, NqAww, ZGPvC, TIK, jKa, PdIH, xGmZi, JqS, tIgX, MDuoA, Gyh, rwO, pzBQ, KKUH, aimSq, pJpk, HvwL, KeFL, sqPdK, Fet, ywFO, zDQI, NGlS, SsqJ, hRQ, lOfw, KrP, eBynq, EqMVOU, EBwQGw, xODrF, sanoR, DdgT, mlCiCN, nKU, WYVs, VaP, yZrTzY, tZr, LXzvA, pHWA, hjXkz, JIGj, pWVYri, FqQ, HLEUs, iHn, zWrOMg, yYL, Smksx, cxLso, aToHk, AenjC, DHnNvw, EoJAna, iMAlRd, iJasVV, mnH, PmaLGx, twaSq, jTYMd, Nymb, GEaMst, cZyhop, hpoIB, sjE, LZlS, yoE,

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