Radioactive, Infectious, Toxic Substances, Corrosives. Please inquire using the relevant contact details. There is no luggage allowance for the additional seat. If you have a bulky item that does not meet the dimensions listed please let us know. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78545235', '');}, 'log_autolink_impression');flights I checked in my large backpack, and carried a small one plus my camera bag without any issues. And if you're traveling on a budget, every penny counts. Please refer to the Interline Baggage Rules for more details. However, sometimes baggage may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Oversized Checked Baggage (service applied from 03 Jan 2020) All rights reserved. Battery (ies) that cannot be removed from the wheelchair or mobility aid (non-collapsible device). 1. I flew with Vietjet few times now, and never had any issues. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak My wife and I took flight from Hanoi to Da Nang on 9th April 2018. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. Dont get caught out at the airport plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price. In order to safeguard your property and prevent any losses, damages or delays, Vietnam Airlines would like to remind passengers not to pack any fragile, perishable, valuable, or important personal items in your checked baggage. Our main bags were in total 500g over 14k, so no issue. Wheelchairs/ baby-strollers are not allowed to considered as checked baggage allowance if a passenger is traveling with a child or an infant and/ or a passenger requiring wheelchair assistance. I travelled with Vietjet in August with carry on only, about 7kg. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller. Electronic cigarettes including e-cigars and other personal vaporizers are only allowed in carry-on baggage. According to what you stated, you need to contact Tripsta to ask questions about your baggage allowance, and you also need to contact the actual airline website (Vietjet) to confirm whether tickets had been booked in your name or log onto the their website direct and manage the booking from there. Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage ( 32 kg). Which one did you use? If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. So make sure you buy enough baggage weight at least 3 hours before your flight check in. Passengers get to choose their seats at the time of their booking. on cabin as long as they must be in containers up to 100ml for each, all are sealed in a plastic bag and completely closed. Depending on size, large or oversized items can be carried. Passenger have to pay for the transportation fee of the special Vietjet Air baggage. It was smooth to check in and passing through gate, no problem at all. If the journey includes multiple sectors and carriers, baggage allowances may differ between carriers. For our return flight we had the same, nothing bought, so exactly the same. (***) Economy super lite ticket on some routes has no free checked baggage. Passengers can purchase pre-paid baggage at: vietnamairways.org by contacting via email or hotline. For oversized item that occupies a passenger seat, the item must not exceed 75 kg in weight, and (40 cm x 50 cm x 160 cm) in dimensions. We usually fly direct from chiang mai to surat thani with airasia, but this year the flight time has changed and is too late for us, so looking at CNX to phuket instead. Items are capable of causing harm to the aircraft or persons or property on board, such as the items specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and the Conditions of Carriage and terms of our contract; c. Items that are prohibited in accordance with applicable laws, regulations or orders of any state or country of destination, departure or transit point; d. Items that, in our view, are not suitable for carriage due to their weight, shape, size or nature; h. Fresh or frozen seafood and/or raw or frozen meat. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. However, the beforementioned manager of Vietjet was standing there, and when I walked past her she stopped me and said I have to go back to the check-in desk because of the small plastic bag as it counted as a third item. To know more about the airline's connecting flights, check out theirinformation pageon connecting flights. Dimension not to exceed 119cm 119cm 81cm. Some major airlines between this route are All Nippon Airways, Air Tahiti Nui, Philippine Airlines, Lufthansa, Singapore Airlines, Air Florida, Peach, Asiana Airlines, Emirates, Japan Airlines, Cathay Pacific, VietJet Air, Jetstar Japan, Qatar Airways, Air France, Turkish Airlines . For international flights departing or connecting in Viet Nam, passengers may bring liquids, aerosols, gels (personal toiletries, perfume, hair spray, aerosol, etc.) Grenades, Dynamite, Gunpowder, Flares, Fireworks And Lookalike Items etc. If the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin; or. Like any other airline in Vietnam, VietJet Air applies international standards and regulations to its baggage policy. Prebooking of convenient services like more baggage, meals, and seats, Up to 70% off on hotels all over the world, ''Buy once fly hundred times' air travel package with Power Pass SkyBoss, Reliable insurance services of VietJet insurance partners, It covers several international destinations in Asia, In-flight entertainment is not complimentary. Passengers can read the fee here. Find cheap flights and save money on airline tickets. Excess baggage fee . A service fee for excess checked-in baggage weight may be applied. Items outside of this list will not be considered as parts of the Golf Set. Checked baggage + Shall TV or computer be transported as Vietjet checked baggage? We got stuck in the airport for almost 20 hours. Disclosure: FlightDeck & Pilot are supported by our community. Overweight piece . Wheelchairs, mobility aids that are powered by lithium batteries and required for use by passengers will be allowed on board as checked-in baggage in conformance to the requirements stated in IATA Dangerous Goods Regulations. In some cases, the baggage allowances printed on your ticket may be different from above mentioned. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong and Taiwan. The bicycle must be packed properly as follows: - Tires must be deflated - Pedals must be disassembled - Joystick must be fixed parallel to the frame of the bicycle - If the bike is longer than 180cm, bicycle's front wheel must be removed and fixed to the rear wheel. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number. Baggage, with a combined weight of 7kg, is free of charge. Checked baggage Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own 999 Moo 1, Concourse A and G Departure Terminal, Suvarnabhumi Airport, Unit A1-062 and G1-048, 1st Floor, Nong Prue, Bang Phli, Samut Prakan - 10540. The gate was changed 3 times as we ran through the airport. For health and safety reasons, we will not transport any single item heavier than 32kg or larger than 81cm high 119cm wide and 119cm deep. So if the bag are really overweight (which i still question in my case) I have to pay a fee, and it is fine. all Vietjet air Guests are allowed to carry on board 01 handbag and 01 small handbag with a total weight that must not exceed 07kg (except infant under 2 years old) . Hanoi is the cultural capital of Vietnam and its heart and soul. Battery (ies) to remain in the device and securely attached to device, The battery terminals must be protected from short circuits by insulating the terminals, The wheelchair/mobility aid must be switched off and protected from accidental activation, Wheelchair, mobility aids with removable battery. Baggage that is classified as overweight and/or is not properly packed is not allowed to be carried on the plane. All recommendations are independently reviewed and unless otherwise specified, FlightDeck has no sponsored affiliations with we review. You can purchase additional checked-in baggage allowance in increments of 5 kg; 10 kg; 15 kg; 20 kg; 25 kg; 30 kg; 35 kg; and 40 kg. The refund fee is 25% of the unused pre-paid baggage's value. Pre-paid baggage is available for passengers holding Vietnam Airlines tickets. These liquids following are exemptions: Medications have to accompanied by prescriptions in which clearly state the name and address of the doctor who prescribe a medicine, the full name of the person air tickets or boarding pass in case of electronic ticket. Airline says, they allow ONLY 7kg per checked luggage. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards. We aim to deliver the baggage to right destinations. Carry-on baggage allowance includes personal items such as handbag, laptop, food bag, foldable stroller, baby bag. The airline offers both business and economy class flights. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. I had to change the name on my ticket to add my middle name, and they didnt charge me. Baggage service. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. VietJet Airis an international low-cost airline based in Vietnam. The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak Vietnamese. Airline says, they allow ONLY 7kg per checked luggage. Checked Baggage With only 7kg carry-on allowance how can I take my laptop and charger which weigh more than that by themselves? To use our mobile site, please enable JavaScript. There have also been repetitive complaints about delayed and canceled flights. Vietnam Airlines will do our utmost to resolve the problems. I had a connecting flight that I allowed 2.5 hours before takeoff in Bangkok. 2C2P Payment Bicycle is carried as checked baggage with FREE including: popular bicycles and sport bicycles. The change must be made at least 6 hours before the departure time of the original and 6 hours before the departure time of the new flight. You should buy the checked bag online for better price or you can do that prior at least 24hrs to your (ta && ta.queueForLoad ? Passengers are advised not to leave these items in checked baggage. Home Contact us Hotline:+84 817 320 320 | +84 784 320 320 | Email: [email protected] Book Your Trip Baggage Services Booking Informations Travel documents News Round Trip One Way Round trip One Way To travel with this type of oversized item, the passenger must book this service at least 24 hours, and be at the gate at least 30 minutes prior to departure time. 2. Planning a trip with Pilot is easier, quicker, and more fun. Checked baggage + Can I buy more baggage after purchasing 15kg with Vietjet Air? Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. Its total dimensions (width + heights + depth) must not exceed 158cm/62in. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. 7kg carry-on baggage and 01 small bag not exceeding 2kg Permitted for an additional fee: Checked baggage (Optional) Meals 03-in-01 amenities Seat selection Change flight date/ time/ route Fare difference (if any) Including: 7kg or 10kg carry-on baggage and 01 small bag not exceeding 02 Kg 20kg or 40kg of checked baggage Their flight extras include the following: While some have been content with their VietJet Air experience, others have found the airline unprofessional with poor quality of service. Passengers are allowed to take one spare battery not exceeding 300Wh, or two spare batteries not exceeding 160Wh each. Checked baggage: Passenger are not allowed to carry more than 32 kg and the size of . Whether you decide to fly with VietJet or not, we wish you safe travels! However, not by targeting a specific group to make more money on the spot people, and not in the way they did. Regards to VJ - theyre always send e-mails in case of reschedule. At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. Cheap Vietnam Flights Unbeatable Vietnam Flights on Vietjet Air Plan a trip of up to six flights, operated by VietJetAir, to and from over 70 destinations in Vietnam and worldwide. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carriers website before traveling. Zone A: Viet Nam, Laos, Cambodia, Myanmar, Thailand, Indonesia, Malaysia, Singapore, Hong Kong, Taiwan and Macau. Zone B: China, Korea and Japan and other countries in Asia and Oceania (except Zone A and Australia). VietJet Air focuses on providing a fantastic in-flight experience to its passengers. I made this VietJet Air review covering everything from their facilities to in-flight experience and to common questions such as "Is this airline worth your time and money? We have the right to check your luggage in your absence, if you cannot be found. in addition of your carry on baggage you can also carry one of these items and must not exceed the dimensions bellow: Recommend Airline. Finally we boarded the plane and it took forever to take off. In addition, lithium batteries contained in e-cigarettes are subject to lithium battery restrictions. Passengers claim their baggage at either the departing airport or the arriving airport. x 23 . Note: Bamboo Airways offers a carriage of 01 golf set not exceeding a total weight of 23 kg with FREE (applicable to the fare class of Bamboo Plus, Bamboo Business). In flight service was good. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Refer to Portable electronic devices above for more detail about lithium battery restrictions. The total dimension of the excess baggage must not exceed 158cm/62in. Overweight and Oversize bags - Applicable fees per bag depending on weight and size categories. Standard package: maximum weight of 23kg/50lb and total dimensions of 158cm/62in. In addition, some flyers reported the cabin crew to be unprofessional and unhelpful. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-80206070', '');}, 'log_autolink_impression');flight by calling their hotline with same price. Read More. Out of which 0 are direct flights on this route. Checked baggage must have your name or personal identity securely attached. Do it at check-in, and deal with it then, and then treat every customer the same. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. Low restrictions. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. When we entered the plane, a young cabin crew stopped us and asked to see my passport, he then told me to stepped aside. Vietjet's site recommends not putting valuables such as computers in check-in luggage. Accordingly, free baggage allowance is determined by the number of pieces of luggage rather than the total amount of weight that a passenger can travel with. Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket). from 12,926. Smart baggage or baggage are powered with a lithium batteries, except for lithium button cells. Direct. I joked to my friend that they were going to be the crew and pilots as well. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. Except for golf set and bicycle, the other sport equipment is considered as the standard checked baggage. Try it out now! 2016 vietnamairways.org. On 22nd December of 2019, we had a flight from Phu Quoc island to Ho Chi Minh city. The main piece must be not exceed 56cm x 36cm x 23cm in dimensions. You will receive your luggage when the luggage is transported to the destination. Oversized item that occupies a passenger seat. Additional to your ticketed allowance baggage, Lotusmiles and Skyteam members are offered an enormous benefit on VN's flights operated by Vietnam Airlines as below: If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply. Hello travellers, Bit of a plot twist for our upcoming January trip. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. My husband and I are planing to book with a (ta && ta.queueForLoad ? On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). Hang glider: 01 hang glider with maximum dimensions of 250 x 100 x 80 cm. A baggage fee is charged for the carriage of checked baggage. You can choose from various movies, TV shows, music, and games. If passengers do not claim their baggage within ninety (90) days, Bamboo Airways has the right to dispose of the unclaimed baggage in whichever way the Airline deems to be reasonable. DOM Flights: VAT 8% | ITL Flights: VAT 0% 1. Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc. Dimensions not to exceed 56cm 36cm 23 cm. I usually carry a lap top, a charger, a camera, a tablet and a book and its under 7kg :-). Bamboo Business ticket class: two (02) items of up to 14 kg (7kg per item). However, they have a lower baggage allowance and allow only one carry-on, the weight must not exceed 7 kg. Such baggage must fit under the seat in front of you or in the baggage compartment in the cabin. When talking to the airline staff they told me that they cannot refund the cost but can book me on a flight on the 16th at 18.50 and I would have to pay again as I was changing my flight. Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within: For missing and damaged baggage (*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers; For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered. The savings comes after the airline also slashed domestic flight prices by 50%, hoping to gain more customers as the local budget airlines position themselves for the recovery of flights and tourism. The small baggage cannot exceed 40cm x 30cm x 10cm. You pay just for flights. Carry-on Baggage As per Thai Vietjet Air baggage policy, one passenger (except infant under 2 years old) can only bring 1 handbag and 1 small handbag with total weight must not exceed 7 kg. Try it out yourself. Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc. Sports equipment - Certain items might have . I kept asking him for the declaration form and talked to him in English, he then told us to go to our seat and a ground staff would attend the matter. Gasoline, Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol by Volume etc., RADIOACTIVE, INFECTIOUS, TOXIC SUBSTANCES, CORROSIVES, Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc., Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery f or Electronic Equipment (>160 Wh or >8 g lithium) etc., Knife, Sword, Box Cutter, Dart, Scissors etc, Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades or Shafts Longer Than 6 cm, Wrenches, Spanners and Pliers Longer Than 10 cm in total length, wrenches, spanners, pliers, etc., All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc., Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martial Art Items, Batons, Self-Defense Sprays (mace/pepper), etc., Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery for Electronic Equipment (E.G Power Bank) etc.. Checked baggage is shipped on the same aircraft with you, unless we decide to transport the baggage on another flight for reasons of safety, security or other special operational requirements. . When we arrived at the airport, I has misjudged the weight and we were 8kg over. The maximum weight for checked baggage is 20 kg. During the ongoing conversation other Vietnamese passengers walked by with three or four bags each, without being bothered. - Hand baggage must be able to be fitted under seats or in on-board baggage compartments. I was clearly not happy, and the manager was not happy that I pointed towards a few Vietnamese passengers passing her again with more than two bags each. The passenger who owns the oversized item must be seated next to the item and follow flight safety instructions provided by Bamboo Airways. Also, airlines says, it will be double the price if we pay at the airport??? It mostly flies within Vietnam and Thailand but has a growing network. Fee and charges. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey. Charge of oxygen and stretcher service: The fee for using portable oxygen unit on board: + For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare). The new flight has over 1 hour delay and the service was not good. Please note that PIR shall be used as legal basis that confirms your baggage is mishandled and shall be one of documents for Vietnam Airlines to consider any reimbursement request for expenses and/or compensation later on. I am experiencing some issues with VietJet. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. Beware of checked baggage fee charges On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). No. Send immediately or within 21 days from the date of receiving the luggage, for delayed luggage. See below for the list of restricted or prohibited items not allowed on Bamboo Airways flights: Grenades, Dynamite, Gunpowder, Flares, Fireworks and Lookalike Items etc. So if you fly with VietJet (avoid them at Nha Trang at any cost) and you know the bags will be 8-9kg, play it safe and pay the 100.000 Dong for one checked in luggage when booking and avoid any potential hassle. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. The VietJet Air ticket fares are not included allowance checked baggage. Connecting flight information "Lost & Found" Contacts Detail. Are they good at that too?". Archery instrument: 01 bow, 01 standard box of arrows, and 01 maintenance tool box. The second bicycle or more weighing under 32 kg is charged 600,000 VND / unit (excluding VAT). It's known for white-sand beaches and resorts. Upon checking in a bicycle, please pack it in a neat box without sharp corners; ensure that tires are deflated before packaging; disassemble and pack bulky parts such as pedals, saddles, lights, mirrors; The handlebar of bicycle is rotated into the length of the bike. Seats where comfortable with good leg room. Non-radioactive medical drugs, medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohol and non-flammable, non-toxic aerosols with no subsidiary risk for sporting or home use are brought as checked baggage as long as the net quantity of each single article must not exceed 0.5kg or 0.5L and the total net quantity of all such articles (include as carry-on and checked baggage) must not exceed 2kg or 2L per each passenger. Plus I had to leave the checkout counter, go over to a payment counter and stand in line to pay, then come back with the paid receipt to finish checking in. Passengers can purchase up to 10 additional bags. VJ jets - just 0-7 years old Airbuses A320-321. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81787181', '');}, 'log_autolink_impression');flight is tomorrow. If passengers baggage(s) is (are) arrived lately, Bamboo Airways will pay compensation for delayed checked baggage in order to assist passengers in purchasing essentials for daily life while waiting for baggage to be returned. Passengers can bring one piece of carry-on baggage on board, and the total weight must not exceed seven kg. I have flown with vietjet many times and yes they weigh your carry on but not your personal computer bag or purse. Please immediately return to your airport of arrival, and notify a member of staff. Considering it was 20 minutes before the flight left we had no choice to pay 350.000 Dong to check her bag in, even though the behaviour of the VietJet staff was not acceptable, rude, demeaning, absolute unprofessional. For excess baggage, the same number - 32 kg is the maximum weight set. Any hand luggage without a VietJet tag will not be allowed. Load data . 210 Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi, Local: +84 961 818 165 8:00am - 6:00pm Mon to Fri, Hotline: +84 961 818 165 8:00am - 22:00pm. At check-in counter, you will be given a baggage tag for each checked-in bag, Bamboo Airways will be responsible for maintaining and moving your baggage along with your chosen flight. We were disappointed and unaware beforehand that there was a specific check in time, so we ended up in the airport waiting area for several hours before being able to check-in and go into the main portion of the airport. If you're still looking at VietJet Air flights for your trip to Vietnam, make sure you're booking the cheapest flights available on the market withSkyScanner! Make sure to give them 3-5 business days to answer an email or just call them. A search can be extended to up to 100 days if passengers wish so. The final delay was the luggage that I needed to get to go to my next check-in. Pre-paid baggage is offered on flights operated by Vietnam Airlines. No problem. Let's get started with this VietJet Air review, shall we? Passengers flying on the Skyboss fare are entitled to 30kg of free checked baggage. It flies to the following international destinations: Hit theirdestination pageto learn about their domestic flights. Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. VietJet Air is a safe airline to fly with. There's no free checked baggage allowance on the basic Economic fare. Special items include, but not limited to, strollers, prams, wheelchairs, crutches, dental braces, artificial limbs, medical equipment, certain types of medicine (official documents showing that passengers need these medicines for valid medical use), sculptures, musical instruments etc. For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier will be applied for the whole route. Items not properly packed in suitcases or other suitable containers ensuring safe transport with normal care and handling; b. It's not hard, do the right thing, if your carry on is over 7kg or outside the allowable dimensions, put it through as checked luggage or make it lighter, you can add weight to your checked in luggage when you book your ticket online. Fee and charges | Vietjet Air Fee and charges 2020-09-03T10:52:23.887Z VAT is not included. AVERAGE PASSENGER RATING. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. Release valves on aerosols must be protected by a cap or other suitable means to prevent inadvertent release of the contents. Compensation information. If your baggage is damaged, delayed or lost, please contact our staff within seven (07) days of your flight for damaged baggage, and within twenty (21) days of your flight for delayed or lost baggage! The list below is a guide to help you plan your travel. - Passengers (except children aged under 02 years old), are allowed to carry one main piece and one small item with the maximum total weight of seven (7) kilograms on board. Within Southeast Asia (*) (except wholly Vietnam domestic routes), Within Southeast Asia* (except wholly Vietnam Domestic). PIR is a legal basis confirming the abnormal(s) that happened to your luggage; and is one of the bases for Bamboo Airways to settle complaints and compensations later. Classic Low Cost airline. The second golf set or more weighing under 32 kg is charged 600,000 VND / set (excluding VAT). Would fly with them again. Each checked-in bag must not weigh more than 32 kg, and the total dimensions of it (length+ width+ height) must not exceed 203 cm. For security reasons, Bamboo Airways reserves the right to request for security scanning of passengers and their belongings to ensure no prohibited items are brought on board. Easily purchase ancillary services (baggage, meals, seats, priority check-in and more) 3. The seats in business class are more spacious and have more legroom than those in economy class. Download the app now to experience its modern features and benefits. On domestic flights, passengers can bring liquid items with no capacity (except salted fish and other odor liquid). Baggage allowances printed on your ticket will be applied. Please contact us prior to your travel. Thus, you should buy necessary insurance for these devices. About VietJet Air Vietjet Air's fleet consists of nearly 100 new-generation A320, A321 and A330 aircraft, with an average fleet age of 2 to 3 years, making it one of the airlines with the newest fleet in the region and the world. He also asked to see my wife's passport and asked her to stepped aside with me. These plastic bags are subject to opening in security zones. Each baggage cannot be more than 32kg in weight. A: Around 114 flights are flying daily from Nagasaki to Dubai. So, if you're looking for a perfect balance of affordable rates and good quality, VietJet Air, just likeFrontier AirlinesandSpirit Airlines, might be a good choice for you. Regulations for Hand Baggage: Weight must not exceed 7kg. For checked baggage, each Thai VietJet Air passenger is allowed to bring 32 kg luggage per piece, which dimension shouldn't exceed 119 cm x 119 cm x 81 cm. Dollar, United. Also, airlines says, it will be double the price if we pay at the airport????. I can't seem to book a checked in luggage and my (ta && ta.queueForLoad ? Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. so we had to cancel the flight and buy a new one!! For safety reason, the weight and dimension must follow: - The maximum weight for a piece of hand baggage item is 10kg/22lb. The travel planner that takes fun and convenience to a whole other level. The ground staff never came. With an increase in their numbers worldwide, it's getting harder to decide. The airline also offers a variety of in-flight entertainment options to keep you occupied during the journey. Well not exactly, They charged me 400 baht for the 8kg, so 5 times as much as buying it online with the ticket. Current bag fees for Vietjet Air are listed below. For Vietnam domestic flights, prepaid baggage charges are applied by portion from point of check-in baggage to next stop-over point. And what about their in-flight experience? We will notify passengers as soon as your baggage is located and will be delivered to the specified address, subject to local customs regulations. You know the limit. Each passenger is allowed to check in one wheelchair/ baby-stroller with FREE. All and all, I missed my next flight by 3 minutes and if Vietjet was more truthful or helpful, I might have been able to get my next flight held for those 3 minutes. Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: support@flyvietair.com Business License number: 01A8024592 Thus for many, the extra baggage fees could more than offset the lower base airfare saving. Thank you! If your luggage is transported on another later flight, we will deliver it to you within a reasonable time after the flight, unless you are required to be present to carry out customs procedures according to law. In contrast, some may have excellent in-flight experiences but fail to meet the budget criteria. Dimensions not to exceed 56cm 36cm 23 cm. Carry-on baggage (to be brought into the aircraft cabin) is limited to two items. We are just not sure about the luggage. The reviews in each sort order are displayed chronologically. Please refer to our Fee Schedule for more details on all charges. The baggage must be carried in the cabin. Tue, 27 Dec DAD - AMD with VietJet Air. Battery cannot be removed: Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage. Passengers could store their special items in overhead compartment or under the seat in front of them. Its 1:30pm, and the gate just open; however 1:10 is boarding (see photo and time) first time flying with this airline and it looks like it will be last. Please kindly contact us to be supported. Passengers are entitled to compensation for checked baggage being delayed in the following cases: As soon as luggage is found, we will contact you to agree on time, location and method of returning baggage. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It is 350.000 at the airport and could cost more time. VietJet Air offers a wide range of add-ons to make your journey more comfortable. For your safety and pleasure, Bamboo Airways offers free carry-on luggage as follows: Hand baggage includes hand baggage item(s) and one accessory. You can buy prepaid luggage according to prepaid packages at the VietJet Air website, ticket office, agent, and Customer Service Center. Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach); k. Weapons such as guns, swords, ancient knives and similar items. Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery for Electronic Equipment (>160 Wh or >8g lithium) etc. We will only hand over baggage to passengers who can prove their ownership of the baggage. For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, pre-paid baggage will not be available for any piece and/or weight in excess allowance. Enjoy flying with Vietjet! Check-in Process. Passengers can take maximum 2.5kg per person in your carry-on or checked baggage. We will initiate the tracing of your baggage through our worldwide computerized tracking system and will keep passengers informed of the status of your baggage. VietJet Air has been recognized as the Best Ultra Low-Cost Airline by the airline review website Airline Ratings since 2018. Pre-paid baggage must be purchased at least six (6) hours before departure. Below are some essential information that passenger of VietJet should notice: Hand baggage: Maximum weight allowed for handbag is 7kg; and three dimensions not exceeding 56 x 36 x 23 cm. Between Vietnam and Hong Kong, China, Taiwan, Korea; From/to Australia (**)/Europe (**) (except Russia); From/To the Americas: One piece, with a maximum weight of 23kg/50lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller. So, if you're planning to travel with VietJet Air, bring your own food and snacks. Log in by FaceID or social media accounts. The airline doesn't offer any complimentary items, including water. - Addition to hand baggage item(s) and accessory, passenger may take some personal items on board without fee. It meets all the international safety standards established by ICAO, IATA, and other global aviation organizations. Checked baggage allowance must be checked in prior to departure and must not be carried with you into the cabin as carry-on baggage. Bicycle is carried as checked baggage including: popular bicycles and sport bicycles. Any passenger who wishes to check in more than 20 kg will have to pay an excess baggage fee. Gave away our seats before the flight boarded, were extremely unhelpful in booking a new flight and caused us to miss our connection. Pay more if necessary and avoid this airline like the plague! Additionally, another flight from Ho Chi Minh to Danang changed the time of departure and we did not see it on time!! On Vietjet Air Flights, Skyboss ticket is included allowance checked baggage is 30 kgs, but, other tickets (Promo & Eco) are NOT included allowance checked baggage. VietJet Air is the first airline in Vietnam to own the modern Airbus A320 Sharklet, capable of carrying as many as 188 passengers in each flight. The tag holders acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us. 1 carry-on/cabin bag - Fee free. For safety and security reasons, we may ask you to undergo baggage examination, and pass through X-rays or other forms of screening. Checked baggage charges ( per passenger/sector) A. Pre-book via Website/ Call Center/ Agency/ Booking ticket offices *Notice: Passenger pre-book oversized baggage is allowed to bring 1 oversized piece As a constant world traveler I can confidently say this is the WORST airline Ive ever experienced. Don't want to end up paying an arm and a leg a try the airport. Make the planning experience more fun by collaborating with your travel buddies!. If you intend to bring baggage that exceeds the standard allowance in quantity, weight and dimensions, please kindly purchase additional baggage in accordance with rules and regulations of Bamboo Airways. Thank you so so much for help. I could have given it to my friend who could have put her handbag inside. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. Dimensions not to exceed 56cm 36cm 23 cm, + 01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm 20cm 10 cm, + 01 jacket bag not to exceed 114cm 60cm 11cm, + 01 laptop bag not to exceed 40cm 30cm 10cm, Dimension not to exceed 119cm 119cm 81cm, If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied, You can buy prepaid baggage incentive packages by contact us via email support@vietnamairways.org or call to +84 961 818 165. Zone C: Australia, France, Germany, United Kingdom and Russia, countries in the Americas and the other countries in Europe and Africa. This is the version of our website addressed to speakers of English in the United States. Check in went smoothly. The airline's checked baggage can be purchased upon check-in, or while booking your flight ticket in any channels. For tickets issued/exchanged on/after August, 1st 2019, passengers should refer to the below information: Hand baggage includes hand baggage item(s) and one accessory. The maximum weight for each piece of hand baggage is 07kg/15lb and 03kg/06lb for one accessory. If passengers need to bring overweight and/or oversized baggage, please kindly contact Vietnam Airlines official agents or Vietnam Airlines offices for further information. Please contact us to get approval for dry ice (solid carbon dioxide) used to pack non-hazardous perishables when provided the package permits the release of carbon dioxide gas. Ho Chi Minh City Hanoi Nha Trang Da Nang Hai Phong Can Tho Dalat Phu Quoc Vinh Ban Me Thuot Pleiku Thanh Hoa Hue Tuy Hoa Qui Nhon Chu Lai Dong Hoi Van Don Travel Document. Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. Baby milk/foods have to be accompanied the baby when taken on board aircraft. Bulky items with a total 03 dimensions > 203 cm or / and 01 dimension > 150 cm or / and weighing > 32 kg are denied carriage as checked baggage. 302/3 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi, Vietnam. One accessory could be a laptop, womens bag, small backpack, camera, baby-food bag, duty free goods, etc. Manage your bookings. I travelled with a friend from HCMC to Nha Trang, and we both had a bag with us, plus a small handbag and camera bag. Direct. So this review is more of a warning on the baggage, when I booked the flights for my wife and I, I saw that no baggage was included, just 7kg of carry on, so after purchasing the flight on a travel site, I went to Vietjets site and bought 30kg worth of baggage for 280 baht (about $12 Canadian) and less than 10 baht per kilo. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The items you have left on the airplane, if found by Bamboo Airways, will be stored at the arriving airport. If passengers refuse inspection, we have the right to refuse to carry that luggage; j. The airline is headquartered in Hanoi and has many main hubs, such as Tan Son Nhat International Airport, Ho Chi Minh City, and Noi Bai International Airport, Hanoi. If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately. You might want to read more about other Vietnam airlines to make a comparison before booking your flight. The airline has an operational fleet of 77 Airbus aircraft that fly to more than 15 domestic and 25 global destinations. There. Permanent residence address of passenger(s) is (are) not in the same province/ city which the arrival airport is based (based on passenger identification document). Battery (ies) that can be removed from the wheelchair, mobility aid (collapsible device). Please note that i week before our departure date, the flight was changed for another date!!! 7lbs I will just about agree a laptop and charger could be, but sorry no-where near 7KG. - Hand baggage: Passengers (except infants) are allowed a piece of hand baggage on the aircraft. Excess baggage can be purchased at Vietnam Airlines' check-in counters. Pilotis your brand new trip planner that helps you discover and build travel itineraries connecting you to resources everywhere. (The first marketing carrier is the first carrier whose code appears on your ticket). Passengers claim their baggage at either the departing airport or the arriving airport. Regulations for Checked Baggage: Weight must not exceed 32kg. It is headquartered in Ho Chi Minh City and operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. If passengers itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities. But it's always better to have all the information before you book a flight with low-cost airlines. After running almost an hour late on the first leg of my trip with Vietjet they Classic Low Cost airline. Young children are not to carry luggage but please note that strollers, wheelchairs, mobility-aid equipment or crutches are transported free of charge. Furthermore, VietJet Air also owns Airbus A321 aircraft, capable of carrying 230 passengers. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Should we pay in advance while doing the online booking/ travel agency (if we find one) or should we just wait and see until we are at the counter in the airport?. If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. Checked baggage + What happens if my luggage exceeds the Vietjet baggage allowance? Bamboo Airways offers a carriage of the first bicycle weighing maximum of 23 kg per passenger with FREE (applicable to the fare class of Bamboo Plus and Bamboo Business). Please refer to our General Conditions of Carriage for Passengers and Baggage. Portable electronic devices containing lithium metal or lithium ion cells or batteries, including medical devices such as portable oxygen concentrators (POC) and consumer electronic such as watches, calculating machines, cameras, cellular phones, laptop computers, camcorder will be allowed on cabin or in checked baggage as the above table. If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter. Any item that exceeds weight requirements and/or exceeds the maximum size (width + height + depth) mentioned above may be required to be re-packed, paid excess baggage fee or sent as cargo or rejected. You pay just for flights. Excess baggage. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only. Pre-paid baggage is offered on flights operated by Vietnam Airlines. The reviews in each sort order are displayed chronologically. Checked baggage + Can I bring checked baggage of 55kg on board of VietJet? Jin Air's (LJ) baggage policy includes the following: 1 personal item - Fee free. THAI VIETJET AVIATION JOINT STOCK COMPANY. We may earn a small commission fee with affiliate links on our website. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. b. Everything else was pretty standard. If a baggage piece exceeds the standard weight and/or the maximum size, the total charge will be calculated = Standard piece fee (if exceeding checked baggage allowance, not charge to prepaid baggage pieces) + overweight fee + oversize fee. But I didn't have to say anything as the check-in staff just let it go. Checked baggage / Hold luggage - Applicable fees per bag increase with number checked. 01 golf set contains a maximum of 14 golf clubs, 12 golf balls, 01 pair of golfing shoes and putting tees not exceeding a total weight of 23 kg. A baggage fee is charged for the carriage of checked baggage.. For further information on baggage fee, please contact VietJet Air at +84 1900 1886 or contact your local air ticketing agent. Additional fees apply for baggage that exceeds this number (maximum of 12kg). VIETJET AVIATION JOINT STOCK COMPANY. Customer Service; Term of Use; Payment Policy ; Shipping Policy; Payment Methods. Read More. Surfing Board, Kite Surfing, Kite Boarding and the likes: the length should not exceed 250 cm. - The total weight of hand baggage item(s), one accessory must not exceed: For Economy class: 12kg/26lb (including a hand baggage item and one accessory), For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory). Re: Bamboo Airways vs Vietjet. more, You seem to have JavaScript disabled. Vietjet is so cheap anyway, let's keep it that way. In our detailedVietnam Airlinesblog post, you'll find another in-depth review of the largest airline in Vietnam. Baggage fees are not refundable and not transferable. - For special passenger type like ethnic/VFR, seaman, student, and labor, the free checked baggage allowance as in following table: (*) Southeast Asia countries: Brunei/Thailand/Malaysia/Singapore/Indonesia/the Philippines/Laos/Cambodia/Myanmar/Vietnam; (**) From/to Australia/ Europe (except Russia): economy passenger get one extra standard piece 23kg(50lb) if traveling on/after August, 1st 2019 and on/before December, 31st 2019. Oversized items include, sports equipment such as golf club, skiing equipment, skateboards, bicycle, etc. For baggage weighing from 33-45kg, passengers should contact the operating carrier. Please note that i week before our departure date, the flight was changed for another date!!! If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied. Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery For Electronic Equipment (E.G Power Bank) etc. Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. Upon arrival at the airport, passengers recognize that your baggage has been delayed, missing, lost or damaged, please contact staff of Vietnam Airlines at the airport and must submit a claim report. Please navigate to Carry-on luggage for more details. The attendants were kind and helpful on the flight. Did we mention that it's completely free? The flight only lasted a little over an hour, so we weren't expecting anything special. We realized after we checked in that it was due to the fact that the same handful of people working the ticket counter (after checking people in, closing that window and then walking over) were the same people boarding the passengers on the flight at the terminal and working outside to get the luggage on the plane. If your lost article is found, it will be immediately delivered to the place of your choosing. We recommend that you pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. Hand luggage must not be larger than 56cm 36cm 23cm and the maximum weight is 7kg. The form of baggage issue declaration and claim/ complaint, attached with the property issue report (PIR) must be sent to us at the contact address below with the following deadline: Send immediately or within 07 days from the date of receiving the luggage, in the event that baggage-inner item(s) is (are) lost and damage (*). a. The airline has one of the youngest fleets in the world, with an average age of 3.7 years. 7 . Checked baggage. They canceled flight without informing us and ruined our trip. * For the fare class of Bamboo Eco, a golf set will be charged as excess baggage. Please refer to the table below for the level of baggage allowance applied to each ticket class: * Pre-paid baggage and extra baggage purchased at the airport are NOT applicable. According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions: a) Liquids must be held in individual containers not exceeding 100ml. The airline changed the flight time to 12.00 making it impossible to meet connections to go to Australia. Only passengers with the proper baggage tag can collect baggage. Some extras include early check-in, prebooking, hotels, insurance, and a power pass. Download Vietjet Air application. Vietjetair, Da Nang, Phu Quoc, Nha Trang, Cheapest and safest international and domestic flights Book VietJetAir Loading data. This post has been removed at the author's request. Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. Each extra bag needs to meet the same size and weight limits as a standard checked bag.v Passengers can purchase up to 10 additional bags. They claimed then the bag was too big (strangely it was ok in HCMC), but the trolley didn't fit into their scale at that airport (it was a hard case and was a little bit to wide). FlyVietAir.com - Customer Service: By Phone: (0084 856) 52 22 69 & (0084 352) 29 55 99 By Fax: (0084 243) 577 29 08 By Email: booking@flyvietair.com Customer Service hours: Monday through Saturday: 9 am to 6pm (Hanoi, GMT+7) We answer phone calls 7 days a week from 7am to 9pm GMT +7. The flight only lasted a little over an hour, so we weren't expecting anything special. Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. Overall, it seems that VietJet Air is an affordable option for budget-conscious travelers, but it's not the best choice if you're looking for a luxurious or comfortable experience. Airports and Terminals. VietJet Air offers flights to both domestic and international destinations. Bamboo Plus ticket classes: one (01) piece of checked baggage up to 20 kg. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy. Don't get me worng, I know there are rules, and they have to draw the line somewhere. Alternatively, passengers may collect your baggage at the airport and we shall be glad to reimburse the transport cost. Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol By Volume etc. VietJetAir "Beware of the Baggage Fees" Review of VietJetAir 7kevinl Cache Creek, Canada 48 35 Reviewed April 22, 2018 Beware of the Baggage Fees The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. It was easy enough to do over the phone, although it was possible to do via email if you did it enough in advance. Infants under two years of age are not allowed to bring any checked baggage. I acctually had a tiny thrid plastic bag where I had a little present inside (a medium size lego box). NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. Did not refund our flight. Re: Bamboo Airways vs Vietjet. The initial minimum luggage limit to be purchased is 15 kg after which then passengers can buy more weight in 5kg increments. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason. Only porous foam barrel sponge and/or cold storage container containing dry/undamaged food may be permitted for processing after the authorities have inspected contents. Baggage service. While some may offer low airfares, the quality of their services is usually poor. This is done to check if your baggage contains prohibited or unacceptable goods. c . Batteries must be individually protected to prevent short circuits by placement in the original retail packaging or by otherwise insulating terminals, e.g. Check all baggage and other updated rates on theirfee and charges page. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. This was until I left Nha Trang for HCMC two weeks ago. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets. In the event that passengers have forgotten to retrieve your baggage, please contact us immediately. The airline strives to continuously level up its game with more fuel-efficient engines and new-generation aircraft. . And its not just the spacious legroom or comfortable seats that make their in-flight experience great. The baggage fee for my checked suit case eliminated my flight cost saving. Worst customer service in my long experience anywhere in the world. Well Bamboo will give you a free bottle of water which VietJet don't. Bamboo is way more reliable in terms of delays and cancellations. This flight was delayed by 20 minutes on the board. Pre-paid baggage cannot be endorsed, refunded and/or exchanged to other services or tickets. more, You seem to have JavaScript disabled. 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